The company seems trustworthy as my refund is being taken cared of...I made a mistake in becoming a member as I wasn't very aware of what it was I was entering. I couldn't even remember now how it ha... See more
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See what reviewers are saying
Hi dear, It's very embarrassing to share with you about the issues. Actually, I didn't order anything via Tools Shop. I scroll down Facebook in the meantime Tools Shop appears and unfortunately pres... See more
I want to cancel my membership. That appears to be a complicated process. I accidentally opened an account and tried to cancel it shortly after that. There is an cancellation period of 14 (!) days. I... See more
Finally got the subscription stopped after 5 payments taken out of my bank for something i had no idea i had signed up for
Breach of guidelines
Customer service canceled my…
Customer service canceled my membership. Chat function works fine.
April 15, 2025
Unprompted review
Cancelling subscription
Harry helped me cancel my subscription and was very helpful and understanding :)
April 15, 2025
Unprompted review
The support was superb!
The support was superb. Immediately after I raised my concern that I did not intend to subscribe to tools-shop.me, Anne was very nice and understanding about the situation. I said I would like to unsubscribe as I didn't actually intend to do any purchase. She was great about that and informed me on the steps to do for unsunscribing. Overall my experience with support from tools-shop.me was wonderful. I was actually surprised that I received responses so quickly from Anne and the support team; they are very reassuring and helpful. Tools-shop.me must be a great place for purchasing online, unfortunately it is not my area of interest.
Thank you so much for the lovely experience albeit brief.
Best wishes,
Mas
April 10, 2025
Unprompted review
Ahlby resolve my matter
April 2, 2025
Unprompted review
This company advertise a 10 piece…
This company advertise a 10 piece toolset ,then i bought the set from them for R190.12 on 04.04.2025 which i never received ,an then they took a R208.82 from my account for bookclub of which i never signed up for or agreed to.Now On 07.04.2025 they are saying it is non refundable but in my case they can make an acception to pay back my money. They said i must write a good review about my interaction with them take a pic of it ,then they can make an acception to pay my R399 back into my account.O ff wich i said i will do it after receiving my money into my bank account .I have not received anything from them for my R399 that they took.They try to take another R200.70 on 05.04.2025 and the decline that amount because there was no more money left
April 4, 2025
Unprompted review
Reply from Tools Shop
Dear Andrew,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@tools-shop.me for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Thank Diamond
I was scared of having to pay every 14 days for a purchase error. But thanks to Diamond, I'm much more at ease. I hope to continue having information about my case to ensure my peace of mind. Thanks again for such kind attention from Diamond
March 31, 2025
Unprompted review
Friendly and helpful.
March 26, 2025
Unprompted review
Good customer service
Am new here, and I love their customer service prompt response to calls and email kudos. I will also want to shop with them if the automatic direct debit in every 2 weeks is not valid but can pay with ur bank card like other online app. Also kitchen equipments should be added in the shop.
March 21, 2025
Unprompted review
Good communication and fast response…
Good communication and fast response times
March 19, 2025
Unprompted review
The service I received from Tools Shop…
The service I received from Tools Shop was really friendly and efficient, they dealt with my inquiry really nicely and were very helpful. Thank you 😊
January 22, 2025
Unprompted review
Just scammers.
February 3, 2025
Unprompted review
Reply from Tools Shop
Dear Jonas,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@tools-shop.me for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Bon support d'escalade par Paula Et…
Bon support d'escalade par Paula Et excellent travail. Merci beaucoup.
February 20, 2025
Unprompted review
Just doing this to delete my account
Just doing this to delete my account. They are unclear when signing up, hidden costs everywhere, in a top up loop which you didn't sign up for, cannot cancel before next top up happens. Still waiting for my refund!
February 2, 2025
Unprompted review
Reply from Tools Shop
Dear Thomas,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@tools-shop.me for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Good experience and kindness of the…
Good experience and kindness of the staff
January 24, 2025
Unprompted review
Jamal assisted resolve my issue
January 20, 2025
Unprompted review
Paula was a big help
January 14, 2025
Unprompted review
Alero is in touch and helping to…
Alero is in touch and helping to resolve the issue.
January 8, 2025
Unprompted review
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