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Tools Shop 

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See what reviewers are saying

Rated 5 out of 5 stars

The company seems trustworthy as my refund is being taken cared of...I made a mistake in becoming a member as I wasn't very aware of what it was I was entering. I couldn't even remember now how it ha... See more

Rated 3 out of 5 stars

Hi dear, It's very embarrassing to share with you about the issues. Actually, I didn't order anything via Tools Shop. I scroll down Facebook in the meantime Tools Shop appears and unfortunately pres... See more

Rated 3 out of 5 stars

I want to cancel my membership. That appears to be a complicated process. I accidentally opened an account and tried to cancel it shortly after that. There is an cancellation period of 14 (!) days. I... See more

Rated 4 out of 5 stars

Finally got the subscription stopped after 5 payments taken out of my bank for something i had no idea i had signed up for

Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

You deducted my money without my consent

You deducted my money without my consent

December 28, 2024
Unprompted review
Tools Shop logo

Reply from Tools Shop

Dear Nomonde,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@tools-shop.me for further assistance.
Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 3 out of 5 stars

I want to cancel my membership

I want to cancel my membership. That appears to be a complicated process. I accidentally opened an account and tried to cancel it shortly after that. There is an cancellation period of 14 (!) days. I have not used any of the services offered and it is still not clear whether I will be charged for the above mentioned 14 days. I was told to wait for an e-mail that allows me to skip the charge. To me this is inconceivable. The acceptable response should be that no charges will occur and my membership is immediately closed.

November 22, 2024
Unprompted review
Rated 3 out of 5 stars

Awareness of any kind of link prior to press

Hi dear,
It's very embarrassing to share with you about the issues. Actually, I didn't order anything via Tools Shop. I scroll down Facebook in the meantime Tools Shop appears and unfortunately pressed and went through. Therefore I saw a few amounts of dollars deducted from my bank account.

October 31, 2024
Unprompted review
Rated 1 out of 5 stars

I never heard of them or ever used…

I never heard of them or ever used their services but I was charged every two weeks, I'm still trying to get my money back. My card was used against my will, I don't know how and I'm still waiting for them to give it back.

Edit: we did reach to you, phone and email. Still no responses, but the money is gone. It is a scam!!!

Dec. 2025 Update: It's a scam, they never gave us our money back, we managed to cancel the money withdrawal, but we keep checking just in case. They are trying to take down bad reviews, clearly it's a scam.

October 23, 2024
Unprompted review
Tools Shop logo

Reply from Tools Shop

Dear Daniel,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We could not locate your account.

Please make sure to provide us with your information to be able to find your account and solve your issue.

And feel free to reach out to our customer support team at support@tools-shop.me for further assistance.

Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 1 out of 5 stars

They just stole around 50 Euros from my…

They just stole around 50 Euros from my card while i live in a country that has a different currency
I need my money back right now as i didn’t take anything from you and i didn’t subscribe to anything related to this garden thingy
Send the money back Man !

October 5, 2024
Unprompted review
Tools Shop logo

Reply from Tools Shop

Dear Ikram ,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We could not locate your account.

Please make sure to provide us with your information to be able to find your account and solve your issue.

And feel free to reach out to our customer support team at support@tools-shop.me for further assistance.

Your trust and satisfaction are our top priorities.

Best regards,
Ayla

Rated 1 out of 5 stars

Scam

Hello!
I am Emireine Lekeufack living in swuizerland.
I am facing a bad experience.My card has been used to shop here. I Applied to Oder those free computer that Amazone is offering to Switzerland resident.My card didn't went through, I didn't received any call, any computer. you charged my card, I don't know why. Please, I want you to sent back my money

thanks
Emireine

October 1, 2024
Unprompted review
Tools Shop logo

Reply from Tools Shop

Dear Emireine,

Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.

We sent you an email, please make sure to check your inbox.

And feel free to reach out to our customer support team at support@tools-shop.me for further assistance.

Your trust and satisfaction are our top priorities.

Best regards,
Ayla

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