The company seems trustworthy as my refund is being taken cared of...I made a mistake in becoming a member as I wasn't very aware of what it was I was entering. I couldn't even remember now how it ha... See more
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See what reviewers are saying
Hi dear, It's very embarrassing to share with you about the issues. Actually, I didn't order anything via Tools Shop. I scroll down Facebook in the meantime Tools Shop appears and unfortunately pres... See more
I want to cancel my membership. That appears to be a complicated process. I accidentally opened an account and tried to cancel it shortly after that. There is an cancellation period of 14 (!) days. I... See more
Finally got the subscription stopped after 5 payments taken out of my bank for something i had no idea i had signed up for
Breach of guidelines
been supported i am waiting for the…
been supported i am waiting for the confirmation email0
August 27, 2024
Unprompted review
Very nice company with tools very…
Very nice company with tools very valuable for your house. With any mistakes you make they are very quick to help you out and are always one email or one phone call away I recommend
August 26, 2024
Unprompted review
Very simple just used the chat to close…
Very simple just used the chat to close my membership. Thank you Harry
July 31, 2024
Unprompted review
Crap
Great experience……sorry but a total lie from me, in order for them to refund me some subscriptions I had to praise them up, an absolute Mickey Mouse company
July 31, 2024
Unprompted review
Reply from Tools Shop
Dear Roger,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@tools-shop.me for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
My experience was a pleasant one very…
My experience was a pleasant one very helpful Carmen was really good aswell
May 15, 2024
Unprompted review
They help me with my problem
July 25, 2024
Unprompted review
good refund on their part
July 10, 2024
Unprompted review
Very happy with the service
July 9, 2024
Unprompted review
Good client service
July 9, 2024
Unprompted review
Not applicable
July 6, 2024
Unprompted review
The team is professional and always…
The team is professional and always ready to assist. They resolved a minor issue I had with my subscription quickly and efficiently.
June 17, 2024
Unprompted review
I notified them of my concerns and they…
I notified them of my concerns and they contacted me right away and sorted out all concerns.
June 6, 2024
Unprompted review
Zoe gave me the support I needed and…
Zoe gave me the support I needed and helped me with the inquiries.
June 6, 2024
Unprompted review
THANK YOU...The company seems trustworthy as my…
The company seems trustworthy as my refund is being taken cared of...I made a mistake in becoming a member as I wasn't very aware of what it was I was entering. I couldn't even remember now how it happened. My apologies.
May 21, 2024
Unprompted review
Doing as I’m told
I’m only leaving 4 stars because I was told to do so to get a refund
May 2, 2024
Unprompted review
£25 keeps trying to get taken from my…
After having an issue and miscommunication with a membership the company customer support team has been in touch and kindly resolved my issues.
April 28, 2024
Unprompted review
Reply from Tools Shop
Dear Tia,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email please make sure to check your inbox.
And feel free to reach out to our customer support team at support@tools-shop.me for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Happy to have contact from team…
Happy to have contact from team promptly and sorted issue quickly
April 21, 2024
Unprompted review
I wanted to cancel my membership…
I wanted to cancel my membership because I didn’t really know what I had gotten into. Membership was cancelled but each time I ordered something it was accepted and then cancelled saying item was out of stock I made a complaint and I’m pleased to say Raj at tool shop is sorting the matter out and refunding my membership fee if I give the company a four or five star rating on here so here goes let’s see if they deserve the rating and I get my refund
April 6, 2024
Unprompted review
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