Toolsite.co.uk Reviews 

147
•
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I purchased a Hyundai HYM510SPE 20" 51cm 510mm Self Propelled Lawnmower Electric Push Button Start 196cc Petrol Lawn Mower in 2022 and I was very impressed with the the delivery and how the mower look... See more

Rated 5 out of 5 stars

Purchased a Hyundai HYTD500 tracked dumper for some landscaping projects. Alex was helpful in assisting me with the purchase to ensure the machine was going to do what I needed it for. Ordered... See more

Rated 5 out of 5 stars

My Hyundai mower promptly delivered within 2 days, the guys are great to chat to and very helpful. The only grump I had was it was advertised on google with an extra 5% off by Klarna, BUT because i... See more

Rated 5 out of 5 stars

Excellent service and very quick delivery. Ordered a DeWalt lawn mower and chainsaw for my husband's birthday yesterday and was delivered this morning at 10am. Spoke to a gentleman on the phone... See more

Company details

  1. Tool Store

Written by the company

Toolsite is the UK's leading tool and power equipment provider with over 20,000 product lines ready for next day delivery. Free UK delivery and 30 day returns.


Contact info

3.7

Average

TrustScore 3.5 out of 5

147 reviews

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3.7

All reviews

(147)

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Rated 1 out of 5 stars

Ordered a generator that said in stock…

Ordered a generator that said in stock at the time of ordering , looking thru reviews i can see they can make false claims on website ,went to chat with them they said I preordered , which cleared I have not it shows as in stock screen shot it as evidence, now they say lead time is 2 months away , asked for refund same day , if not received in 24hours , guess will have to go thru credit card company. Still waiting on refund to be issued .

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

Top team

I couldn’t believe the timescale of service I received! my lawnmower in less than 24hrs from order to delivery by TNT. A fantastic collaboration between Toolsite and their courier. I will definitely use this site again!!

February 22, 2023
Unprompted review
Rated 1 out of 5 stars

Poor communication

Having had a January delivery date for an order placed in October, they didn't send me a notification its moved back to end of March. Don't answer the phone, didn't reply to emails and now three days in a row I sent messages to cancel my order and issue a refund. NO REPLY

February 24, 2023
Unprompted review
Rated 5 out of 5 stars

Had a broken part on powerwasher

Had a broken part on powerwasher, the person I spoke to was very helpful a replacement part was ordered, the issue was resolved very quickly . no complaints very happy 👍

February 2, 2023
Rated 5 out of 5 stars

Great service,very helpful staff

Great service,very helpful staff. I had very good advice on which product would suit my needs and very happy with the product when it arrived. Delivery was great even arrived a day early.

January 10, 2023
Unprompted review
Rated 5 out of 5 stars

Ordered a generator on a pre-order…

Ordered a generator on a pre-order basis. Was advised to get in touch for delivery dates. Jordan took time to explain the situation and I’ve now received the generator and am very pleased with the service received.

December 3, 2022
Unprompted review
Rated 4 out of 5 stars

I was a difficult customer and ordered…

I was a difficult customer and ordered an item that was in high demand with long lead time. During the lead time, I was frustrated and impateint. I realise Tooliste had little control over when the item would be in stock.

Toolsite ultimately proved helpfull and kept me informed and I have now recived my order.

Thank Tooliste. I would order again from the company.

January 15, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

I ordered an item that wasn't in stock (due to current global problems) I was aware of this before I ordered. I was contacted and offered a slightly different product which turned out to better suit my needs, great service and item arrived earlier than expected.

January 4, 2023
Unprompted review
Rated 1 out of 5 stars

We’re is my parcel

We’re is my parcel? Why didn’t come yet??? Is over a months?

January 10, 2023
Toolsite.co.uk logo

Reply from Toolsite.co.uk

Good morning,

I can see this order is being dispatched today and the tracking information should be sent over shortly. I will reach out to you with the delivery details.

Kind regards,
Rob.

Rated 1 out of 5 stars

I was in a mega rush for a brush pack I…

I was in a mega rush for a brush pack I order it as part of a service kit .
I ordered 2 kits
They sent the wrong kit which was minus the brush pack .
I paid extra for quick delivery it arrived a week later !

January 10, 2023
Toolsite.co.uk logo

Reply from Toolsite.co.uk

Good morning William,

I am incredibly sorry to hear this. I can see you have been in touch with a member of the team who is handling this for you so hopefully this is resolved now.

Please let me know if you need anything else. You can reach us at aftersales@toolsite.co.uk.

I apologise for any inconvenience.

Kind regards,
Rob.

Rated 5 out of 5 stars

Great service, great advice

We needed advice before committing to buying a back up generator for the home. Alex was amazing his e-mails broke everything down into simple terms and we actually spent less than we expected. So refreshing when larger companies still operate with a personal touch.

January 6, 2023
Unprompted review

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