I purchased a Hyundai HYM510SPE 20" 51cm 510mm Self Propelled Lawnmower Electric Push Button Start 196cc Petrol Lawn Mower in 2022 and I was very impressed with the the delivery and how the mower look... See more
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Purchased a Hyundai HYTD500 tracked dumper for some landscaping projects. Alex was helpful in assisting me with the purchase to ensure the machine was going to do what I needed it for. Ordered... See more
My Hyundai mower promptly delivered within 2 days, the guys are great to chat to and very helpful. The only grump I had was it was advertised on google with an extra 5% off by Klarna, BUT because i... See more
Excellent service and very quick delivery. Ordered a DeWalt lawn mower and chainsaw for my husband's birthday yesterday and was delivered this morning at 10am. Spoke to a gentleman on the phone... See more
Company details
Written by the company
Toolsite is the UK's leading tool and power equipment provider with over 20,000 product lines ready for next day delivery. Free UK delivery and 30 day returns.
Contact info
Unit 8, Killay Precinct, SA2 7BA, Swansea, United Kingdom
- 01792 278149
- accounts@toolsite.co.uk
- toolsite.co.uk
3.7
Average
147 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Delivery quick and easy
Delivery quick and easy. Website very efficient. Overall A star
January 3, 2023
I've been trying to get through to your company for 6 days. to no avail. no response to emails
hello! very bad service. when will the delivery be? if you can't do it, refund your money.
December 11, 2022
Reply from Toolsite.co.uk
Good morning,
I am sorry you haven't been able to get through to us. I am unable to see any correspondence from you via the contact details you have provided I am afraid.
I will however reach out to you to see how I can help through the contact details you have provided.
Kind regards,
Rob.
Great price.
December 9, 2022
Great customer support!
November 25, 2022
Good customer service
The item I ordered was out of stock but Jordan resolved the issue quickly and efficiently. They delivered a good product with excellent customer service at a good price.
November 23, 2022
Perfect customer service throughout.
Perfect customer service throughout.
CkeRly a quality company in every respect.
November 8, 2022
Very good company and customer service
I bought Lumag Borer!
I'm very thankful to Alex who's gives to me very good discount and very good customer service and also very fast delivery!
I'm very happy with them!
Thank you very much!
I wish you all the best!
Ivan
September 27, 2022
Unprompted review
Missleading says in stock but then …
Missleading says in stock but then says pre order only to wait 6 to 8 weeks not good enough
October 22, 2022
Reply from Toolsite.co.uk
Good morning Esther,
I am sorry the particular product you ordered was only available for pre-order. Any products that are on a pre-order basis will have this within the product listing so I can only apologise if you didn't manage to see this information.
I can see the refund has been processed in full for you so I hope this helps. Please keep an eye out on your email inbox as I will personally reach out to you and look into this to see if there is anything I can assist with.
I apologise for any inconvenience this has caused.
Kind regards,
Rob.
Great company really helpful
Contacted Toolsite for a price match but was advised the product nolonger available. They offered me a discount on another make and model. They even gave me a discount on the alternative and sent me a discount code to make ordering easy.
Really quick and responsive company to deal with
October 4, 2022
WORST EXPERIENCE
Ordered a generator that was "stock" paid £1577.48, received an confirmation e-mail "we're getting your order ready to be shipped", then received another email saying out of stock if I wanted to wait for stock for new stock to arrive, I replied that would be okay, I then received another e-mail to say "due to Brexit we cannot send to N/Ireland" - still awaiting refund of £1577.48 !!!!!
October 11, 2022
Reply from Toolsite.co.uk
Good morning,
I am sorry to hear you're unhappy with our service on this occasion. Unfortunately, we can no longer deliver to Northern Ireland which is set out on our delivery page so I apologise for the inconvenience this has caused.
I can see the refund was processed on the 14th Oct so we will look into why this hasn't reached you yet.
Please keep an eye out on your emails as I will reach out to ensure this is resolved for you and please accept our apologies for not being able to deliver to your region.
Kind regards,
Rob.
A quick and easy website to use
A quick and easy website to use, prices are very completive.
October 10, 2022
Great service
So impressed by the professionalism and customer service from Alex at Toolsite. I ordered online and he was immediatley in touch by email to double check I was obtaining the correct product and fully informed me as to delivery etc. Really excellent.
October 6, 2022
Good service
October 6, 2022
Ordered Sunday evening
Ordered Sunday evening. Delivered Tuesday morning. Superb considering the lawnmower is 47Kg
October 4, 2022
Paid £10 extra for premier delivery
Paid £10 extra for premier delivery. My petrol pressure washer was delivered 3 days later in a damaged box and upside down . Contacted by email Toolsite straight away as the pressure washer was not in a state to work. Not fit for purpose. Days later Hyundai asked me for my email. I gave it and i have heard nothing since. I did not expect having to repair a brand new pressure washer costing £650 myself. Even though it was supposed to have a 3 years warranty NEVER AGAIN.
September 26, 2022
Reply from Toolsite.co.uk
Hi Ian,
I am sorry to hear the machine was delivered slightly later than expected and I further apologise that the pressure washer arrived damaged and the manufacturer has not yet been in touch with you.
Keep an eye on your emails as I am going to personally reach out to you to get this resolved. I apologise for any inconvenience caused.
Kind regards,
Rob.
Lack of communication
No problem with the item purchased and it did arrive after 3 days. Also got discount for first time using Toolsite. All good so far. Problem is the total lack of communication - heard nothing after the initial order confirmation even though it said i would be informed when it had been dispatched. Was having a well deserved lie in when it arrived - had to grab dressing gown quickly. Not ideal. Need to sort this out. ... have now had an apology from Toolsite which is nice so have increased to 4* - still lose one though. Would use them again - we all make mistakes.
September 23, 2022
Reply from Toolsite.co.uk
Good morning Mrs G,
I am sorry to hear you didn't receive the tracking information when the wood chipper was dispatched. I completely understand the inconvenience this would have caused.
Kind regards,
Rob.
We have taken your feedback onboard and I will reach out to you to offer a better explanation on why it was not supplied on this occasion. However, I am happy you have received the product.
Great communication
Great communication, price and very fast delivery. What more could you ask for.
August 23, 2022
GREAT COMMUNICATIONS-SPEEDY…
GREAT COMMUNICATIONS-SPEEDY DELIVERY-VERY COMPETITIVE PRICES-VERY PLEASED WITH MY PURCHASE-WOULD NOT HESITATE TO USE TOOLSITE IN FUTURE
September 6, 2022
Toolsite dispatched my order quickly…
Toolsite dispatched my order quickly and efficiently. Unfortunately the courier service did not recognise the number I was given. Order placed Friday 2 sept it arrived Wednesday 7 sept in Scotland. Very pleased.
September 7, 2022
Good experience overall
Good experience overall, customer service (Jordan) very helpful!!! Thank you again for sorting things in a professional manner!!!
August 31, 2022
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