Toople.com Reviews 

Ordered Wifi package in December, even now in September it hasnt been done, but every month I get a bill refuse to pay as I have never had a service
Last month they finally admitted service was not provided. At the weekend i received a letter from BPO Collections, which made me very angry, as i was informed by Toople my account would be written off. After speaking to them yesterday with a very cheeky person, I was told to send an email confirming that i was cancelling, something i have never had, and the email address i was given keeps bouncing back. They are a nightmare, i am going to report them to Telecommunications Watchdog.

Please do not go near this company...gangsters...one says I don't owe the money and the next thing debt collection letter from BPO...and nobody can do anything..no customer service!!Going all the way with this one!!!

Terrible customer service. Had a account with them for a few years, then get a letter from a debt collection agency and very offensive calls saying I owe money totoople....It's taken by direct debit!! How can I owe money??
Tried to ring Toople...no answer as normal.
Will be leaving Toople asap.

Poor customer service if you need to change any thing on the plan your are on even at the end of contract just don`t get back to you or respond to emails. I lost a business phone number after being in contact for over three months which i had tried to get diverted to another site. Avoid

Great customer service, responsive and efficient. Have already been recommending their services.

Fantastic service from start to finish.
Listened to all our needs and came up with great solutions.
Thank you for all your support, really great team to work with and highly recommended.

Stephen Hunt, MD, Evergreen Environmental Ltd

Every thing is good. Thank you

Following awful customer service I eventually spoke to Linda in customer experience, once I got her direct line things went very smoothly (didn't have to then wait 20 minutes plus on hold on the general line). Linda was charming, funny and extremely helpful, all problems were sorted very quickly and efficiently by her, the rating would have been 1 star had it not been for her.

The price is good but the online portal is terrible. A 90's interface and my password keeps needing to be reset as it is not recognised despite saving it each time.

The staff at Toople are very friendly and helpful. Their communications are good and they took care of every step making provider change over easy. Clear billing. A great service. Recommended.

Technical assistance and advice from one of Toople's lady advisers. Friendly, professional and holding unlimited patience wth someone who has lost his secretary (now in New Zeland through marriage) and who is totally devoid of any technical knowledge; even down to 'copy and paste'! Putting me straight and answering all of my problems/ queries, her name is Natalie Rackley and, without any doubt, Natalie is a true Ambassador for the Toople company.
Roy Teveraux-Webb., MD & Director for Energy, NUTEL Energy Ltd. 01424 236533

Just had Toople sort out our new phones and mobiles, easy to deal with and outstanding value, amazing cost savings for our business.These guys are a must for any business wanting to be competitive in today’s market place.

Make a real difference to your business give them a call, it will be the most important call you make today.

I had thought bout signing up to toople but when I did I could never get a straight answer with installation, I took a day off work as they told me someone would be out to connect me they never turned up so I decided to leave it, asked 6 times for some jobs of box envelope to be issued to send the equipment back to this day it has not arrived, and checked my emails to see I've been involved £126 for something I've not used had or been installed pathetic and not having it

An excellent service led by Customer Service Leader Linda Pratt, despite issues with BT Openreach changing installation date for phone line which Toople can not control.

Toople works tirelessly to assist me minimising any disruption to my business. Professional & courteous I was kept informed throughout my order and installation, another plus was the after sales care shown. A first class customer service experience led by Linda. Well done.

Great customer service coupled with a great product. Can’t ask for more

Deserves five star rateing excellent customer service and excellent broadband

Happy so far thanks