TopCashback Australia Reviews 262

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use and the overall positive user experience, highlighting the website's functionality and the value for money they receive through cashback. Many people appreciate the straightforward process of earning and withdrawing cashback, often noting the efficiency and reliability of the service. However, some people were dissatisfied with certain aspects of the payment and refund processes. A few customers reported issues with cashback processing, including tracking problems and discrepancies in payouts. There were also occasional mentions of account-related issues.

What people talk about most

Payment

Customers had ambiguous experiences with payment. Many reviewers report issues with payments not reaching... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Refund

Users describe ambiguous interactions with refund. Many customers report easy and quick cashback, with some... See more

Website

Reviewers highlight positive aspects of the website, noting it is easy to navigate and use, with clear... See more

Value for money

People report positive experiences with value for money. Customers consistently find the platform easy to use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TopCashback is my go-to for cashback savings. Their rates are consistently higher than competitors, and they even beat others by 1% if you submit a claim. I’ve saved hundreds just by clicking throug... See more

Rated 5 out of 5 stars

Definitely the best cashback site in Australia. Recently had a cashback that did not track due to a DOA laptop from Lenovo, I got assistance from an amazing rep which promptly sorted out the issue wit... See more

Rated 5 out of 5 stars

I have been using TopCashback for savings for more than a year and have had a great experience always. Only once I have had an issue wherein I didn’t read the terms well enough but the representative... See more

Rated 5 out of 5 stars

The Top CashBack Australia process is so easy and it is genuinely worth it. I’ve just completed my first withdrawal of cash back to PayPal and it was simple and streamlined. I’m continuing to use Top... See more


Company details

  1. Cashback Provider

Written by the company

Over 22 million people worldwide are already saving with TopCashback. That is why we have set ourselves the goal of bringing you the best cashback rates in Australia so that you can save money when shopping online. Earning cashback is easy. Simply sign in (or join), search for your favourite merchant and click through to their website. That's it! From there you can shop as normal on their website.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

262 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

It’s a scam

It’s a scam. I got terminated without any reason. And the worst part is, I have referred all my housemate to sign up with this app. Three of us got deactivated. The allegation from TopCashback was all three of us same person when we tried to pay out our cashback. After having a lot of conversation with them finally they fixed my account but the cashback amount was gone. They stole the money.

January 10, 2025
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi Riyad,

Thank you for sharing what happened, and I’m very sorry for the stress and frustration this situation has caused you and your housemates.
To clarify, our system may flag multiple accounts when they share the same household network, devices, or similar activity patterns. This does not mean we assume members are the same person, but it does trigger a review to ensure all accounts comply with our one-account-per-member policy. We apologise if this was not communicated clearly.

I’m glad to hear your account has been reinstated, but the missing cashback is understandably worrying. Cashback can only be awarded once the retailer confirms it as eligible. If a retailer later reports the transaction as invalid or duplicated, the cashback may be removed — but it should never “disappear” without explanation.
Please share your account email along with any related transaction details to contact@topcashback.com.au. We will re-check your account and provide a proper breakdown of what occurred and whether the cashback can be recovered.

We appreciate you raising this, and we want to resolve it properly for you.

Kind regards,
TopCashback Team

Rated 4 out of 5 stars

Easy

Easy. Couldn’t specify the amount I wanted to withdraw but oh well.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Genuine cashback with streamlined, easy process

The Top CashBack Australia process is so easy and it is genuinely worth it. I’ve just completed my first withdrawal of cash back to PayPal and it was simple and streamlined. I’m continuing to use Top CashBack and saving the returned money to contribute to buying schoolbooks and uniforms. Thoroughly recommend it.

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

Be cautious! They TERMINATE your account on their own!

After successfully purchasing a phone plan on this website for the first time and having nearly AUD 100 cashback pending, the company unreasonably closed my account! I consider this behavior fraudulent!

November 29, 2025
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi Gv wr,

Thank you for your feedback. We’re sorry to hear about your experience. Accounts are only closed when activity appears to breach our terms, and our team normally reaches out for clarification before any final action is taken.

We would be happy to review this again for you. Please contact us at contact@topcashback.com.au so we can look into your account details and provide a clear explanation.

We are here to help.

Kind regards,
TopCashback Team.

Rated 5 out of 5 stars

Well worth it

Something that looks too good to be true usually is. But not in this case. I do my normal shopping, take advantage of discounts with the retailers, and still get cash back! Will keep on using and recommending for sure

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Its a no brainer

Simple process to earn rewards and then get paid out ( so long as the browser estension doesn't have any issues).

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Best Cashback Site in Australia

Definitely the best cashback site in Australia. Recently had a cashback that did not track due to a DOA laptop from Lenovo, I got assistance from an amazing rep which promptly sorted out the issue within a couple of days. Just looking at my purchase history alone, it is obvious that majority of my purchases with cashback has been going through them .

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend TopCashback! Great customer service!

I have been using TopCashback for 2 years now (most recent purchase was in Oct 2025) and I am very impressed with the company. I can easily submit a missing cashback if it didn't track and the company also matches other cashback sites with their highest cashback guarantee. On top of all this, I can also message Tightarse on OzBargain website who is the TopCashback representative and he is so quick and responsive in all my enquiries. I have also alerted them to codes listed on the website that are not working and they immediately generate another one if it is business hours. Very impressed with the customer service. Highly recommended. Thank you!

October 7, 2025
Unprompted review

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