TopCashback Australia Reviews 262

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use and the overall positive user experience, highlighting the website's functionality and the value for money they receive through cashback. Many people appreciate the straightforward process of earning and withdrawing cashback, often noting the efficiency and reliability of the service. However, some people were dissatisfied with certain aspects of the payment and refund processes. A few customers reported issues with cashback processing, including tracking problems and discrepancies in payouts. There were also occasional mentions of account-related issues.

What people talk about most

Payment

Customers had ambiguous experiences with payment. Many reviewers report issues with payments not reaching... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Refund

Users describe ambiguous interactions with refund. Many customers report easy and quick cashback, with some... See more

Website

Reviewers highlight positive aspects of the website, noting it is easy to navigate and use, with clear... See more

Value for money

People report positive experiences with value for money. Customers consistently find the platform easy to use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TopCashback is my go-to for cashback savings. Their rates are consistently higher than competitors, and they even beat others by 1% if you submit a claim. I’ve saved hundreds just by clicking throug... See more

Rated 5 out of 5 stars

Definitely the best cashback site in Australia. Recently had a cashback that did not track due to a DOA laptop from Lenovo, I got assistance from an amazing rep which promptly sorted out the issue wit... See more

Rated 5 out of 5 stars

I have been using TopCashback for savings for more than a year and have had a great experience always. Only once I have had an issue wherein I didn’t read the terms well enough but the representative... See more

Rated 5 out of 5 stars

The Top CashBack Australia process is so easy and it is genuinely worth it. I’ve just completed my first withdrawal of cash back to PayPal and it was simple and streamlined. I’m continuing to use Top... See more


Company details

  1. Cashback Provider

Written by the company

Over 22 million people worldwide are already saving with TopCashback. That is why we have set ourselves the goal of bringing you the best cashback rates in Australia so that you can save money when shopping online. Earning cashback is easy. Simply sign in (or join), search for your favourite merchant and click through to their website. That's it! From there you can shop as normal on their website.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

262 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fast and Easy Cashback

Fast and Easy Cashback, for literally clicking a button each time I shop! So amazing. The payout system is also so smooth and easy.

November 6, 2025
Unprompted review
Rated 1 out of 5 stars

It's a scam

It's a scam. Takes forever to claim the cash back then suddenly it got rejected with no explanation provided. Have never received any cashback from this.

November 4, 2025
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi Long Pham,

We’re really sorry to hear that you’ve had a disappointing experience, and we completely understand how frustrating it can be when cashback doesn’t track or gets declined without clear explanation.

Please be assured that there’s nothing deceptive about our process — cashback is only paid when the retailer confirms the purchase through their tracking system. Sometimes, a decline can occur if the retailer’s data shows that the purchase didn’t meet all their terms (for example, a return, cancellation, or another referral source was used), but we’re always happy to look into it further for you.

If you haven’t already, please reach out to our support team or send us an email at contact@topcashback.com.au so we can review your specific case. We want to make sure everything possible is done to get your cashback resolved.

Kind regards,
TopCashback Team.

Rated 2 out of 5 stars

Too many not registered or declined cashbacks

Out of twelve potential cashbacks since the start of this year:
- Nine were successful.
- One click to Amaysim was recorded but the subsequent purchase not recorded.
- One click to Econnex was recorded but payout declined many months later after going through TopCashbacks claim process. It was falsely stated that a voucher or rebate code was used.
- One payout from Tangerine was declined for unknown reason. No burdensome claim process was started in this case. It just seems not worth the time investment.

In all the offered service is cumbersome and buggy and dispute resolution solely depending on the goodwill of TopCasback.

February 21, 2025
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi Andreas,

Thank you for taking the time to share your feedback.

We’re glad to hear that the majority of your cashback transactions have gone through successfully, but we’re very sorry for the frustration caused by the few that didn’t. We completely understand how disappointing it can be when cashback doesn’t track or gets declined, especially after a long wait.

In all cases, cashback depends on confirmation from the retailer’s tracking system — which means any missing or declined transactions are usually due to the retailer’s data showing that terms weren’t met (for example, a voucher or code was applied, or the sale was attributed elsewhere). That said, we empathise if the process feels cumbersome, we’re actively working on improving both tracking reliability and claim resolution speed to make it as seamless as possible.

We would like to take another look into the specific transactions you mentioned with Amaysim, Econnex, and Tangerine. Please reach out to our support team or send us an email at contact@topcashback.com.au, and we’ll investigate these cases in detail to ensure nothing has been missed.

Thank you again for your feedback.

Kind regards,
TopCashback Team.

Rated 5 out of 5 stars

Thank you!

Pretty easy to use the app and get rewarded in the process.
Never had issue to track the transactions through App.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

TopCashback is great!

Great app that has a nice layout and is easy to navigate! Excellent retailers available for cashback. I love that there's no withdrawal minimums so you can cash out whenever you like! Great referral bonuses too!

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

TopCashback is the new Cashrewards - Love it!!

I was bitterly disappointed when Cashrewards shut down as I had cashed out more than $700 over the years in savings and rebates. That was until I saw a massive post blow up on ozbargain.com
Made a few purchases, Referred some friends and just made my first cash out today. Easy, Simple and I'm a happy camper!

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Works great

Works great! You do need to double check the rules to make sure your order gets tracked, but great company

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth Experience

Apart from a few hiccups where I needed to track or follow up on my cashback, my experience with TopCashback has been great.

October 8, 2025
Unprompted review

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