TopCashback Australia Reviews 262

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use and the overall positive user experience, highlighting the website's functionality and the value for money they receive through cashback. Many people appreciate the straightforward process of earning and withdrawing cashback, often noting the efficiency and reliability of the service. However, some people were dissatisfied with certain aspects of the payment and refund processes. A few customers reported issues with cashback processing, including tracking problems and discrepancies in payouts. There were also occasional mentions of account-related issues.

What people talk about most

Payment

Customers had ambiguous experiences with payment. Many reviewers report issues with payments not reaching... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Refund

Users describe ambiguous interactions with refund. Many customers report easy and quick cashback, with some... See more

Website

Reviewers highlight positive aspects of the website, noting it is easy to navigate and use, with clear... See more

Value for money

People report positive experiences with value for money. Customers consistently find the platform easy to use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TopCashback is my go-to for cashback savings. Their rates are consistently higher than competitors, and they even beat others by 1% if you submit a claim. I’ve saved hundreds just by clicking throug... See more

Rated 5 out of 5 stars

Definitely the best cashback site in Australia. Recently had a cashback that did not track due to a DOA laptop from Lenovo, I got assistance from an amazing rep which promptly sorted out the issue wit... See more

Rated 5 out of 5 stars

I have been using TopCashback for savings for more than a year and have had a great experience always. Only once I have had an issue wherein I didn’t read the terms well enough but the representative... See more

Rated 5 out of 5 stars

The Top CashBack Australia process is so easy and it is genuinely worth it. I’ve just completed my first withdrawal of cash back to PayPal and it was simple and streamlined. I’m continuing to use Top... See more


Company details

  1. Cashback Provider

Written by the company

Over 22 million people worldwide are already saving with TopCashback. That is why we have set ourselves the goal of bringing you the best cashback rates in Australia so that you can save money when shopping online. Earning cashback is easy. Simply sign in (or join), search for your favourite merchant and click through to their website. That's it! From there you can shop as normal on their website.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

262 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Communication & support is amazing

Communication & support is amazing, particularly if you have an issue you can’t resolve yourself ie: company not complying with the cashback deal. I received prompt polite service from the staff at top cashback Australia and had a positive outcome.

September 26, 2025
Unprompted review
Rated 4 out of 5 stars

Another cashback excellence

The rep at TopCashback was extremely helpful. The website/app itself is not very intuitive, sometimes I think it is quite difficult to get used to in comparison to other similar products. Regardless, would recommend for anyone to try as it sometimes have some very good deals with good reps to assist when help is needed.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Australia's best cashback provider

I’ve been using TopCashback since its launch, and my experience has been nothing short of outstanding. Their tracking is incredibly reliable, ensuring I never miss out on rewards, and their highest cashback guarantee makes it effortless to secure the best rate available. Over time, I’ve found them to be consistently trustworthy, efficient, and user-friendly. Without a doubt, they’ve become my go-to cashback provider, and in my opinion, they truly set the standard as the best cashback platform in Australia.

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid. Use the alternative Shopback instead.

Avoid. Use the alternative Shopback instead. Closed my account due to apparent "multiple account use" policy. Have already proven to them prior that we have multiple accounts belonging to family and multiple ABNs running from same location and that this did not violate their user agreement. Another rep agreed that it was okay. Today just got our accounts closed. Didn't even communicate for review or clarification.

September 18, 2025
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi Michael Teo,

We’re sorry to hear about your account being closed, and we understand how upsetting this must be. While our multiple account policy is in place to protect members and retailers, genuine family or business cases should always be reviewed carefully and communicated clearly.

We’d really like the opportunity to revisit your case. Please contact our support team on contact@topcashback.com.au with your registered email , so we can escalate this for a thorough re-review and provide you with a clearer resolution.

We value your feedback, and we’d like to put this right.

Kind regards,
TopCashback Team

Rated 5 out of 5 stars

nice reward program

nice reward, used to have few times missing reward, but all were corrected promptly, and there are no more missing reward in last two years.

September 17, 2025
Unprompted review
Rated 5 out of 5 stars

TopCashback delivers

TopCashback delivers cashback on everyday purchases as their website says. The website provides clear instructions on how to make purchases qualify and how to claim. If you read all instructions carefully and follow them, then the process works smoothly. I have already received several hundreds of dollars cashback from everyday purchases into my savings account.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Topcashback Are The Best!!

I have nothing but praise for this cash back site. They are professional, give great discounts and quick to reply for any support. They are always my 1st pick for any purchases, AAA+++

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy TopCashback

Cashback always turns up in your TopCashback account, followed by fast delivery to your bank account when requested. What more could you ask for, I'm happy with this very reliable company

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

Unfair Cashback Policy: Lost Rewards Due to Retailer Cancellation

I'm extremely disappointed with my recent experience with TopCashback and MyDeal. I purchased three items on MyDeal via TopCashback, spending over $50 to earn rewards. However, the seller cancelled one item, and due to TopCashback's policy, I lost cashback on the entire purchase.
TopCashback's policy states: "If any part of an order is cancelled / returned / exchanged / modified, it will no longer be eligible for cashback and will be declined in your account." I find this policy unfair, as it penalizes customers for issues beyond their control. TopCashback blames MyDeal for not paying the commission.
A more reasonable approach would be to prorate cashback rewards based on delivered items rather than cancelling the entire reward due to a single item cancellation by the seller.

August 4, 2025
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi Katsuo,

Thank you for taking the time to share your experience. We’re very sorry to hear of your frustration, and we completely understand how disappointing it must be to miss out on cashback.

The policy you referenced is correct. Cashback is only issued when the entire order is fulfilled without changes, as retailers typically don’t pay commission if any part of the order is cancelled. This is why cashback unfortunately can’t be passed on when a partial cancellation occurs—even if it’s outside the member’s control.

To help avoid any confusion, this policy is clearly stated on the merchant's cashback page and is visible to all members before making a purchase. We always recommend reviewing the terms and conditions for each retailer to understand how cashback eligibility may be affected by returns, cancellations, or modifications.

Your feedback is incredibly valuable as it's something we’re actively advocating for with our partners to help improve the process.

We appreciate your understanding and are here to assist you further if you have any additional questions or concerns. Please feel free to reach out by raising a support ticket.

Kind regards,
TopCashback Support Team

Rated 5 out of 5 stars

It works

It work, got cashback after purchased from Aliexpress. Success rate is 90% so far. Remember to check the product if it’s valid for cash back

August 31, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague

Avoid like the plague. I used to make a lot of purchases over the last few months and have 2k payable, suddenly I'm unable to withdraw, no email from support or any communications from them. Super dodgy, have a look at their competitors who often have better rates. Willing to update this review if they sort it out.

August 22, 2025
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi Sarah,

Thank you for sharing your feedback. We're really sorry to hear about your experience and can completely understand your frustration.
Please rest assured that we never aim to withhold cashback from our members. Cashback becomes available for withdrawal once it's confirmed and approved by the retailer—which can take some time, depending on their individual processes.

If you’ve had cashback sitting in your account as payable and have been unable to withdraw it, we’d love the opportunity to look into this further for you. Please reach out to our support team on contact@topcashback.com.au with your registered email address or account details so we can investigate and resolve it promptly.

We truly value your feedback and appreciate the opportunity to make things right.

Kind regards,
TopCashback Support Team

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