TopCashback Australia Reviews 262

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use and the overall positive user experience, highlighting the website's functionality and the value for money they receive through cashback. Many people appreciate the straightforward process of earning and withdrawing cashback, often noting the efficiency and reliability of the service. However, some people were dissatisfied with certain aspects of the payment and refund processes. A few customers reported issues with cashback processing, including tracking problems and discrepancies in payouts. There were also occasional mentions of account-related issues.

What people talk about most

Payment

Customers had ambiguous experiences with payment. Many reviewers report issues with payments not reaching... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Refund

Users describe ambiguous interactions with refund. Many customers report easy and quick cashback, with some... See more

Website

Reviewers highlight positive aspects of the website, noting it is easy to navigate and use, with clear... See more

Value for money

People report positive experiences with value for money. Customers consistently find the platform easy to use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TopCashback is my go-to for cashback savings. Their rates are consistently higher than competitors, and they even beat others by 1% if you submit a claim. I’ve saved hundreds just by clicking throug... See more

Rated 5 out of 5 stars

Definitely the best cashback site in Australia. Recently had a cashback that did not track due to a DOA laptop from Lenovo, I got assistance from an amazing rep which promptly sorted out the issue wit... See more

Rated 5 out of 5 stars

I have been using TopCashback for savings for more than a year and have had a great experience always. Only once I have had an issue wherein I didn’t read the terms well enough but the representative... See more

Rated 5 out of 5 stars

The Top CashBack Australia process is so easy and it is genuinely worth it. I’ve just completed my first withdrawal of cash back to PayPal and it was simple and streamlined. I’m continuing to use Top... See more


Company details

  1. Cashback Provider

Written by the company

Over 22 million people worldwide are already saving with TopCashback. That is why we have set ourselves the goal of bringing you the best cashback rates in Australia so that you can save money when shopping online. Earning cashback is easy. Simply sign in (or join), search for your favourite merchant and click through to their website. That's it! From there you can shop as normal on their website.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

262 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

So far so good

So far, my experience with Top Cashback has been excellent. As of now, it’s the best cashback platform in Australia, in my opinion. I don’t often write reviews, but I feel they deserve recognition for their hassle-free service, especially compared to the issues I’m currently facing with another cashback platform. Highly recommended!

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

New Hires Make All the Difference

I've been with TopCashback since its inception. There were teething problems in the first couple of years, but with the new hires it has since matured into a reliable and responsive outfit. Sometimes when a transaction fails to track for whatever reason, it's reassuring to have a dependable support team to help resolve the problem.

August 27, 2025
Rated 1 out of 5 stars

It takes MONTHS to get a cash back

It takes MONTHS to get a cash back. Total waste of effort. Either provide a cash back or don't.

July 15, 2025
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi Joel d,

Thank you for sharing your feedback, and I’m really sorry to hear about your experience. We completely understand how frustrating it can feel when cashback takes longer than expected to reach your account.

The time it takes to receive cashback depends on when the retailer confirms that your purchase is valid (for example, ensuring it hasn’t been returned or cancelled). Unfortunately, some retailers process this quickly while others can take longer, which is why the timeline can sometimes feel slow.

That said, we’re always working with our retail partners to speed this up wherever possible, and our team is here to help if you ever have a delayed claim. Please feel free to reach out to us directly so we can look into your specific transactions and make sure everything is on track.

Rated 5 out of 5 stars

Secure

I appreciate all the checks and security to keep access to my account safe. Instructions were easy to follow too.

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

It was very easy to change my payout…

It was very easy to change my payout destination.
I needed some money to buy food so I can feed my possums. The money came at the right time. It is not fair being on a pension, but every bit counts.
I have TopCashBack Australia to thank for money to feed my possums, the pension did not go far enough this fortnight. Times are tough on a lot of Aussies, actually, on a lot of people around the world. We were the lucky country, but we squandered the royalties from the mining boom; we should have build infrastructure instead of closing factories, selling off our businesses to OS & our homes to OS, that is why we are in the shit! We make nothing here, so we get nothing in our pockets while house prices go up due to no houses being built. /rant

August 2, 2025
Unprompted review
Rated 4 out of 5 stars

Great customer support

Two months ago, I made an online purchase where TopCashback was offering a 27% cashback which was quite a sweet promotion. Although the cashback didn’t track initially, I reached out to a representative via OzBargain who was very reassuring and assisted me in resolving the issue. Super grateful for the prompt support!

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Topcashback is the Best

I been using Topcashback for a year now i had no issues with tracking of purchases like other cashback places & the website is easy to use I'm very happy so far well done Topcashback.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Best of all the "Cash Back" Businesses

Have been using TopCashback for a while now and have found them to be the leader in their domain. There browser widget works better than the others and, on the times, I have had to contact them, they have been very helpful and resolved my issue very promptly. Keep up the good work.

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

Good support

Their cashback rates are generally good. As with other cashaback companies I've used, there has been the occasional issue with tracking or with a lower amount than expected, but their support has been very quick, understanding and responsive, and they've always sorted it out.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Seamless cashback service

Have enjoyed pretty seamless cashback experience with TopCashBack since joining. They appear to have some of the highest rates amongst their competitors, and so far I haven't had any issues with missed tracking. Easy to use service, great website and web extension. Highly recommend.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Best platform and service

I have been using TopCashback for savings for more than a year and have had a great experience always. Only once I have had an issue wherein I didn’t read the terms well enough but the representative helped me sort the issue very promptly by going above and beyond. TopCashback has won my loyalty for their friendly and amazing service.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

TopCashback Delivers Excellent Value and Consistency

TopCashback is my go-to for cashback savings. Their rates are consistently higher than competitors, and they even beat others by 1% if you submit a claim. I’ve saved hundreds just by clicking through them before I shop.

Customer service has been great whenever I’ve needed help, and cashback tracks reliably if you follow the listed terms. Sometimes there’s a wait, but it’s worth it. Highly recommended for smart shoppers!

June 11, 2025
Unprompted review

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