TopCat Window Blinds Reviews 175

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the friendly and professional staff who provide a smooth experience from start to finish. Many people appreciate the high quality of the products and the competitive pricing, often noting the quick turnaround and efficient installation. However, some customers also mentioned issues with product quality, such as blinds arriving with marks or being broken, and experienced significant delays in replacements or repairs. A few other people also felt that communication was poor, with promises not being kept and a lack of follow-up regarding their orders.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the great service from start... See more

Product

Consumers find product to be ambiguous. Many reviewers praise the high quality and perfect fit of the blinds,... See more

Staff

Reviewers mention positive feedback about staff. Many customers praise the fitters and sales team for being... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the high quality of the... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight that the blinds and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have always used top cat blinds. Seen some negative reviews on here (which will always happen as people leave the negative but not the positive) so wanted to leave my good experience. Blinds are p... See more

Company replied

Rated 5 out of 5 stars

From Start to finish, TopCat Windows Blinds were excellent. Friendly staff and very professional throughout. I can’t fault them. Very quick to attend and survey with a very short wait for the ins... See more

Rated 5 out of 5 stars

Ordered shutters for every room in the house, there was a wait for them as they were obviously getting custom made to fit my windows, but once they arrived they looked the business. What is it they sa... See more

Company replied

Rated 5 out of 5 stars

Tony is your man If you are looking for an authentic, friendly individual to do an excellent and affordable window blind for your property. Such is rare.


Company details

  1. Interior Designer

Written by the company

Top Cat Blinds are based in Central Scotland. Here you’ll find the perfect window blinds or curtains in our extensive range of fabrics and colours to make sure your home looks great! We take a great deal of pride in ensuring all our customers receive the very best service and value for money and best of all we never charge for quotes or installation! We have an extensive range of quality products with prices to suit everyone’s budget. From traditional to contemporary, our huge collection of blinds are available in an array of fabrics and styles complete with accessories and fittings to suit your requirements. As all our blinds can be customised to match your existing window precisely you are sure to find the perfect blinds for your home or office.


Contact info

4.2

Great

TrustScore 4 out of 5

175 reviews

5-star
4-star
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1-star

Replied to 60% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

I use topcat everytime

I use topcat everytime for blinds and always get a quick appointment, everything sorted and arranged quickly too. Blinds are always great and fitted perfect. Never had a problem, would recommend!

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

1st class Top Cat Blinds

I would highly recommend Top Cat Blinds , just recently had full house fitted with new blinds they have extensive choice and colours , Friendly and helpful and polite salesperson took the time gave me advice on suitability throughout house , fitter done an excellent job, no hassle from start to finish , prices are affordable, thank you for 1st class service

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with this company

Great experience with this company. Had our windows measured for blinds on Monday afternoon after only emailing to request this on the Sunday night, and our blinds were fitted by the Friday. Great customer service and would really recommend.

February 9, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

I've changed my blinds with this company at least 5 or 6 times and will never use them again! Avoid this company! The new sheer white blind had a few marks on it when fitted in November, I called right away to get it replaced and have been ignored ever since. I was advised the blind would be replaced, no one came back to me, i had to chase them up, then was advised they had run out of fabric! The customer service is non-existent, the way they reply to messages and speak to you on the phone is disgusting and they jut say whatever to get you off the phone absolute lies and a horrible bunch of cowboys, don't give TC your hard earned money!

February 4, 2026
Unprompted review
TopCat Window Blinds logo

Reply from TopCat Window Blinds

Good evening, we have conducted an internal investigation speaking to the fitter and looking at pictures of the product before it was installed.

It is our view based on the checks that all was fine when it left the workshop, however we do not want to leave a bad tatse in anyones mouth so if you email customerservices@topcatblinds.co.uk and provide the details I have authorised the replacement of the blind.

This is not the level of service we aim for and apologies if it has not been to the standard you deserve.

Rated 5 out of 5 stars

Great service from Tony and the Team

Great service , great pricing , fast turnaround , kept up to date no dragging
Top class service

Thanks again Tony and the team

Replaced 2 black out blinds for bedrooms and living room blind

No pushy sales tactics and job done 🙌👍

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service and very helpful…

Great customer service and very helpful indeed from start to finish. Very kowledgable and talked us through everything sp we came to the right choice. Great prices also. Overall, couldn'tfault them!!! Go Top Cat!

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Just had full house of blinds fitted

Just had full house of blinds fitted, was amazing service from start to finish!.
- from ordering my blinds to getting them fitted, Staff were so friendly & go above and beyond to ensure I was completely satisfied with my blinds.
“ Would highly recommend and will be ordering again “!!.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

I have always used top cat blinds

I have always used top cat blinds. Seen some negative reviews on here (which will always happen as people leave the negative but not the positive) so wanted to leave my good experience.
Blinds are perfect. I ordered just after Christmas and got my blinds installed a few weeks later. Quality is great and exactly what I asked for. Thanks top cat !

January 19, 2026
Unprompted review
TopCat Window Blinds logo

Reply from TopCat Window Blinds

Thank you for your honest review, our team loves good feedback and to know we have helped someone love there home that little bit more

Rated 5 out of 5 stars

Everything was smooth from start to…

Everything was smooth from start to finish.
The man who came and measured the blinds was great and blinds were fitted really quickly after I ordered . Great service and would highly recommend.

January 5, 2026
Unprompted review
TopCat Window Blinds logo

Reply from TopCat Window Blinds

We try our hardest to improve from the mistakes of our past, reviews like this let us know that we are succeeding in just that. Thank you for your review

Rated 5 out of 5 stars

Top notch service from Top Cat Blinds

We had Top Cat Blinds install roller blinds in 2024 when we had our kitchen renovated and were very happy with the service and quality of the blinds. We had our garage converted to a gym and office space at the end of 2025 and had Tony from Top Cat Blinds come out to see us at the start of January 2026 to provide a quote.

Their quote was significantly cheaper than other companies that we had received quotes from, and we knew they could match the blinds we had in the rest of the house, so we decided to go ahead with them.

About a week later, Scott came out and fitted the blinds. There was a slight issue with one of the blinds so he took it away with him, had it fixed, and returned a few days later to fit it.

Communication was good throughout, the quality of the blinds is great and we are very happy with the service we received.

Wouldn't hesitate to recommend to others.

I did read a few negative reviews on here and was a little bit unsure if I had made the right decision, but our experience first time around, and on this occasion has been great.

January 19, 2026
Unprompted review
TopCat Window Blinds logo

Reply from TopCat Window Blinds

Thank you for your kind words, we have taken note of the negative reviews received and changed our internal processes to make sure we don't make the same mistakes again. Reviews like this let us know that these changes are making a difference.

Rated 5 out of 5 stars

Whole house, new build Shutters

Ordered shutters for every room in the house, there was a wait for them as they were obviously getting custom made to fit my windows, but once they arrived they looked the business. What is it they say happy wife happy life and all that. Communication was mostly via WhatsApp which worked for me, questions and queries answered and though there was a few points that needed discussed it was an adult conversation that ultimately delivered what i was looking for. No problems

January 5, 2026
Unprompted review
TopCat Window Blinds logo

Reply from TopCat Window Blinds

Thank you for your positive review, appreciated

Rated 4 out of 5 stars

Communication could be better but brilliant company nonetheless

Ordered blinds through TopCat for a second time & although I wasn’t too pleased about the lack of communication from the point of sale to the point of delivery - they did reply quick to my email when querying my fitting date. I also ordered a week before Christmas so understand the holiday period put a delay on things so I was okay with the slight wait. Seen so many bad reviews on here that I felt compelled to write this one as I am pleased with my blinds and the service I received from the fitter was brilliant. I wouldn’t hesitate to use TopCat Blinds again. Got measured up 19th December and fitted 15th January.

January 15, 2026
Unprompted review
TopCat Window Blinds logo

Reply from TopCat Window Blinds

Thank you for your honest review, we take on board your comments about communication being better and we are looking internally to see how best we make this happen. All feedback good or bad is welcome

Rated 1 out of 5 stars

Scam of a Company

Purchased shutters from them which they advised would be a 12 week delivery and paid a £430 deposit. After 12 weeks i got in contact and was advised they would be another 4 weeks. After a further 4 weeks i was advised they were having supplier issues and would refund my deposit.

It has now been over a year and I haven't received my deposit even after weekly correspondance and failed promises.

The company has continually avoided returning my deposit ultimately scamming me and my family out of £430.

Purchase was in 2023 and only just come across these other similar experince reviews.

December 10, 2025
Unprompted review
TopCat Window Blinds logo

Reply from TopCat Window Blinds

Iain our records show that this was refunded, we worked hard to refund everyone that was affected at the time we were also affected.

Please reach out to us to discuss this matter because if our records are indeed incorrect we would be looking to resolve like we have with everyone else

Rated 5 out of 5 stars

Straightforward experience

Hassle free, great fitting and product. Happy with the price.

Cheers!

October 20, 2025
Unprompted review
TopCat Window Blinds logo

Reply from TopCat Window Blinds

And we are Happy with your review ... Thank You !!

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