The Fumendo the person I spoke with he was excellent in dealing with me and what we wanted. He was courteous and respectful took his time to explain about what paying too much was about. It would... See more
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Review summary
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Obtaining travel insurance for my wife and myself, both with existing medical conditions, was very straight forward with Top Dog on-line application. The price quoted was competitive and provided the... See more
Phoned for a quote, spoke to helpful lady decided to except the quote given and. Paid for the insurance quick and easy. Also was fine agreeing with sending policy by post . Not received yet but ear... See more
Having searched online for holiday insurance Top Dog came out top for both price and cover. Extremely easy website to use. Would highly recommend.
Company details
About TopDog Travel Insurance
Written by the company
Our travel insurance is designed to protect you from those unexpected situations, either before or during your holiday. We offer you peace of mind with cover for unforeseen expenses including medical emergencies, lost luggage, delays and cancellations.
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Written by the company
Contact info
Suite 12, 20 Churchill Square, ME19 4YU, Kings Hill, West Malling, United Kingdom
- topdoginsurance.co.uk
4.7
Excellent
1K reviews
Asks customers to review
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great service
March 25, 2021
Very easy to follow policy very helpful…
Very easy to follow policy very helpful on the phone and easy to understand particularly as the call centre is in India
March 16, 2021
I took out insurance and paid for the…
I took out insurance and paid for the extra cover for covid .... jet 2 have cancelled my holiday and the insurance will only refund 50% of the premium paid . Disgusting service we can’t go through no fault of
Our own and u keep half our money !!! Never will I use ur firm again
February 27, 2021
Unprompted review
I will never use this company again
If i could give this company zero star rating i would.
Our policy was taken out
pre covid.
Due to covid i moved our date.
However due to lockdown we cannot travel again. I rang to change the date again and was told that due to the fact we had now also changed the destination you required an extra premium of over £500. Not willing to pay this as our policy was unused asked for a refund. I was told i could not have a full refund. From a policy the cost £79 they were only willing to give me £14.
February 4, 2021
Unprompted review
Very pleased with the response and…
Very pleased with the response and service after our apartment in Tenerife was broken into and our money and belongings stolen. We had no hesitation in continuing to insure with Topdog.
February 1, 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor customer service
Wanted to discuss the policy I had taken out, but unable to speak with anyone. Completed their web "Contact Us" form still no response.
Poor customer service.
Topdog made contact and all sorted in the end.
January 27, 2021
Unprompted review
Reply from TopDog Travel Insurance
Dear E,
Thank you for taking the time to leave us a review, my name is Takara and I am a member of the Top Dog Travel Insurance team.
I'm sorry to hear that you haven't been responded to, this is not the level of service we strive to achieve and I will certainly pass this feedback on to the relevant team.
In order for me to help you further, could you please email me directly at responses@tifgroup.co.uk with your query, full name, DOB, postcode and policy reference number.
Kind Regards,
Takara
My holiday was cancelled due to covid…
My holiday was cancelled due to covid restrictions and have tryed to contact topdog via email with no reply to ask for policy to hold or get a refund no answer at all been trying for weeks now so have no choice but to put bad review sorry.
January 4, 2021
Reply from TopDog Travel Insurance
Hi Carol,
Thank you for taking the time to leave a review, my name is Takara and I am a member of the TopDog travel insurance team.
I can see that my colleague responded to an email you sent in on the 21/12/2020 and then resent their response on 29/12/2020 asking for DPA in order to access your information.
I will happily put you in contact with someone who can help you, could you please email me directly at responses@tifgroup.co.uk with your full name, DOB, postcode and reference number.
Kind Regards,
Takara
Bad service
Took out cover with Topdog travel insurance for our trip to Lapland, which was cancelled due to Covid. Asked to change the date to next year, to our new travel date, but because the insurance was taken out in September, they said the insurance had to be booked within 12 months of the date of booking, & the Terms & conditions meant there was no refund either. (Thank you for taking my money top dog insurance). Really poor service that they would not change the rules due to Covid, when so many companies are having to bend because of the pandemic. Very poor service!
December 21, 2020
Unprompted review
Reply from TopDog Travel Insurance
Hi Anonymous,
Thank you for taking the time to leave a review, my name is Takara and I am a member of the Topdog Travel Insurance team.
I'm so sorry to hear that you have had to cancel your trip. I would like to look into this further for you.
Could you please email me directly at responses@tifgroup.co.uk with your full name, DOB, postcode and reference number.
Kind Regards,
Takara
My insurance for Dec 2019-2020 included…
My insurance for Dec 2019-2020 included for a 36 night cruise for period 3 Jan-7 Feb 2010 which accounted for that year's premium increase, yet the cover from Dec 2020-Dec 2021 went up quite considerably even though it wasn't for an extended period.
December 8, 2020
Very easy process
Very easy process. all on line despite our age( over 65).Appreciated 15% discount as previous customer.
November 26, 2020
Renewal is always easy with Top Dog and…
Renewal is always easy with Top Dog and having purchased the additional Platinum cover which included Coronavirus cover we were able to travel to Dubai confidently. Having talked to others at our hotel, many had struggled to get insurance cover at all.
Also early in the year I was poorly on holiday and had to have medical treatment abroad. It was stress free putting in a claim with Top Dog and they settled the claim swiftly. I recommended them to friends we made in Dubai.
November 5, 2020
Waste of Time
This is the first time that I have used this company for Travel Insurance. We had flights booked to the Canary Islands in August. We had to cancel the flights (not COVID related) and made a claim on 22 August and completed all the forms and information that the claims department needed. It's now 28 October and we have heard nothing from them, and after contacting them they keep saying that they are waiting for more information. Complete waste of time, take your money and forget you.
October 28, 2020
Unprompted review
Reply from TopDog Travel Insurance
Hi John,
Thank you for taking the time to leave a review, my name is Takara and I am a member of the TopDog travel insurance team.
I'm sorry to hear that you have needed to make a claim, this does not sound like the level of service we strive to achieve.
I would like to look into this further for you. Could you please email me at responses@tifgroup.co.uk with your full name, DOB, postcode and policy reference number in order for me to do so.
Kind Regards,
Takara
polite helping staff
October 12, 2020
Excellent Service
October 6, 2020
Unprompted review
my holiday got cancelled though a tui…
my holiday got cancelled though a tui not travelling to Mexico
Rang these up to get a refund of my policy
They take 50% of you then a further £15 for admin fees what a joke I can understand the admin fee but why 50% daylight robbery stay away from this company
September 1, 2020
Unprompted review
Reply from TopDog Travel Insurance
Hi Joshua,
Thank you for taking the time to leave us a review. My name is Sarah and I am one of the team here at Top Dog travel insurance.
I'm so sorry to hear that you're disappointed with the terms and conditions of your policy. If you would like me to raise a complaint on your behalf, I would be more than happy to do so. Please just contact me at responses@tifgroup.co.uk with your policy reference number, date of birth and postcode.
Kind regards,
Sarah
Advertisem14 day cooling off period…
Advertisem14 day cooling off period attempted to cancel had no reply
August 22, 2020
Unprompted review
Reply from TopDog Travel Insurance
Hi Paul,
Thank you for taking the time to leave us a review. My name is Sarah and I am one of the TopDog travel insurance team.
I'm so sorry that you have had no response to your request to cancel your policy. Please feel free to send me your policy reference number and contact details, and I can arrange a callback to process this for you. Alternatively, you can do this online here: https://www.topdoginsurance.co.uk/quote/cancel-policy
If you have any further queries or issues, please do not hesitate to get in touch with me at responses@tifgroup.co.uk
Kind regards,
Sarah
Great
Cheap easy to book and when i had to change dates their customer service was helpful and super efficient
August 21, 2020
Unprompted review
TopDog gave me what I wanted at an excellent price.
This is the first time I bought TopDog Holiday Insurance. The process was fast, easy, comprehensive and very good value.
I will definitely be returning to TopDog in future.
August 20, 2020
Unprompted review
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