Ollie's first visit after we returned to Topgrass after a break for a couple of years. He was friendly, informative, got on with the job and then patiently answered questions and made suggestions afte... See more
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Excellent first visit from Tom, our allocated lawn technician, a very professional and friendly guy. Early days but off to a good start and feel very confident we will see great results.
TopGrass are a top company. I've used them for many years and though my lawn isn't perfect (large parts are in shade for 80% of any summer day) I an always impressed with the results of their progra... See more
Excellent and efficient company so much better than the other well known one who shall not be named but cannot get their accounts right! their customer page shows you exactly what you have paid to dat... See more
Company replied
Company details
Written by the company
TopGrass was launched in 2005 with the aim of offering top-quality lawn care using the knowledge, materials, and equipment of the professional groundsman and applying it to domestic lawns. TopGrass is an independent lawn treatment company set up by Tom Arnold and Ian Decourcy whose backgrounds combine experience in treating professional lawns and sports turf with business expertise from working in quality-driven blue-chip companies. After many years, we are now a well-established, family-run company. Tom's wife Shirley, daughter Katie and two sons Chris and Peter, all now have varying input into the business and bring with them their core family values to the everyday running of the company.
Contact info
Unit N, Old Station Yard, CV23 9RU, Marton, United Kingdom
- 0800 433 7080
- info@topgrass.net
- topgrass.net
Will use them again
The service provided by TopGrass has always been excellent. We wouldn’t hesitate to recommend them, and intend to use them again in our new home (as soon as we have replaced the existing artificial grass).
March 3, 2021
Unprompted review
Reply from TopGrass (UK) Ltd
Hello John, thank you very much for your kind review, I will pass this on to the team. Please do get in touch once you have sorted the artificial lawn in your new home, we would be more than happy to help you replace it with a nice lush live lawn! Best of luck with the move and we look forward to hearing from you. Kind regards, Katie @ TopGrass
The Top Grass people are so good
The Top Grass people are so good. They are prompt, polite, friendly and very efficient. My lawn looks so much better than it used to. Great service from a lovely team.
February 15, 2021
Unprompted review
Reply from TopGrass (UK) Ltd
Hello Mrs Muirhead, thank you very much for your lovely review, I will pass this on to the rest of the team. Please do let us know if you ever have any questions regarding your lawn or our services. Kind regards, Katie @ TopGrass
I give up- time for a change.
I have used them for years and the technicians do a good job but the attitude of the company- perhaps its franchisee, perhaps its computer- has driven me mad so I am looking for a new contractor.
1) they emailed me on the day to cancel scarifying as another customer hadn’t been straight about how big his job was. They should have kept him waiting not me.
2) Their payment terms are 14 days which I adhere to. After 7 they email to remind me to pay within 14. I have pointed this out but they say there is nothing they can do and I should ignore it. Change the terms to 7 then.
3] Today is the final straw. They have sent me their deal for 2021 and say they “have kept inflation costs to a minimum”- but it’s 3%. Annual RPI 0.8%. If you are going to put prices up by more than inflation then justify it don’t try and mislead your customers.
The price is shown as per my current package but they said I am automatically going on to a higher package at an increased price which they don’t give. Who said I wanted a higher package anyway?
Treat your customer better.
Grumpy? Perhaps, but frustrated more and now I have to find someone else to care for the grass.
February 1, 2021
Unprompted review
Reply from TopGrass (UK) Ltd
Hello Peter, thank you for your review and feedback of our company. I am very sorry to hear that you are unhappy with the service we have provided for you. We are a small family run company and our customer satisfaction is very important to us and we are always looking to see how we can improve as a company. Our customer service manager will be in touch straight away to discuss these issues with you and see if we can find a resolution and we will also take on board all of your feedback. Kind regards, Katie @ TopGrass
Definitely five stars
Have been a customer of TopGrassIMidlands)Ltd for a number of years. They take care of our lawns. They always remind us when they will be coming and always arrive as arranged. We don't have to do anything, other than unlock the gate. Their staff are always very pleasant, helpful, reliable and efficient. We are more than happy to give TopGrass a five star review.
December 3, 2020
Unprompted review
Reply from TopGrass (UK) Ltd
Hello Geraldine, thank you very much for your kind words, I will pass this on to the office and field teams. If you ever have any questions regarding the service or your lawn, please do let us know. Kind regards, Katie @ TopGrass
great looking lawns
I have been using TopGrass for a few years now and I have always found there operatives most courteous and helpful. My lawns always look in very good condition I take great pride in them and work hard on them myself, if fact when I was cutting the front lawn in the Summer a chap walked onto my driveway to comment that he was amazed to see me cutting it as he had always thought it was artificial grass,
James
December 2, 2020
Unprompted review
Reply from TopGrass (UK) Ltd
Hello James, thank you for your kind words, I will pass this on to the office and field teams. And it is lovely to hear that you take such pride in your lawns and have a great mowing regime! If you ever have any questions about the service, please do let us know. Kind regards, Katie @ TopGrass
Meadow to lush lawn
We have been using Top Grass for the past 15 months and the treatment process has turned what was a meadow into a lush lawn.
November 25, 2020
Unprompted review
Reply from TopGrass (UK) Ltd
Hello Alan, thank you for your review and we are happy to hear you are enjoying the results of our services. If you have any questions about the service or your lawn, please do let us know either by asking the technician when he visits or by contacting us in the office here. Kind regards, Katie @ TopGrass
I have been using TopGrass for 4 years…
I have been using TopGrass for 4 years and they have always been very professional and reliable. They provide feedback and advice on my lawn when needed. Also my lawns look great, thank you.
November 25, 2020
Unprompted review
Reply from TopGrass (UK) Ltd
Hello David, thank you for your lovely review, I will pass this on to the rest of the TopGrass team. If you have any questions about your service, please do let your technician know when he visits or you can contact us direct in the office here and we would be happy to help. Kind regards, Katie @ TopGrass
Top Grass is an excellent company
Top Grass is an excellent company. They have created a wonderful lawn that I enjoy all-year round. It's easy to manage the bookings and get lawn condition reports.
Good customer service. Very satisfied!
November 24, 2020
Unprompted review
Reply from TopGrass (UK) Ltd
Hello Robert, thank you for your review and we are delighted to hear that you get such enjoyment from your lawn. I will pass on your lovely comments to the rest of the TopGrass team. Please do let us know if you have any questions about the service or if there is anything else we can help you with. Kind regards, Katie @ TopGrass
Greener and healthier grass..all year around !
I have been using Top Grass for past three years. They are really top people if u want gr8 looking lawn. I have found them very helpful and my lawn looks amazing..thanks TOP GRASS.. !
October 28, 2020
Unprompted review
Reply from TopGrass (UK) Ltd
Hello Adam, thank you very much for your review, I will pass on your kind words to the wider office and field team. Please do let us know if you have any questions about the service or anything else we can help with. All the best, Katie @ TopGrass
Lawn Professionals.
We called Top Grass because our lawns were getting rather tired and dreary. The young lady we spoke to was very polite and professional and booked our first consultation visit. The representative arrived on time and carried out a full inspection of our lawns and explained the problems he saw and then he carried out the first treatment. He was also very professional and friendly and ran through all the things we need to do. We will definitely use this company again. They offer a first class service. We were very impressed.
September 30, 2020
Unprompted review
Reply from TopGrass (UK) Ltd
Hello Ken, thank you for your lovely review, I will pass your kind words on to the office and field teams. If you have any questions about the service, please do speak to your technician or contact us in the office here and we would be more than happy to help. Kind regards, Katie @ TopGrass
Really good company
Really good company, great staff and good lawn results. I would recommend you being there when they visit and talking to the staff (who are all great) though, as it's sometimes not clear from their emails and online account what's being done and why.
Overall good though, defo recommend.
September 29, 2020
Unprompted review
Reply from TopGrass (UK) Ltd
Hello Family Traveller, thank you very much for your feedback, it is very appreciated. We would love to hear how we can improve on our communication with customers as we are always looking at how we can improve our service even further. Would you mind contacting the office to provide this feedback and the areas in particular that you think could improve? If you have any suggested improvements, we would love to hear these as well. Kind regards, Katie @ TopGrass
Lovely lawn no more weeds
Our lawn was in a sorry state with weeds taking over but since Topgrass has been treating it for about 7 years now we have a lovely lawn and no weeds and excellent customer service would recommend them and well worth doing
August 5, 2020
Unprompted review
Reply from TopGrass (UK) Ltd
Hello Mrs Sherrill Allen, thank you very much for your review of TopGrass and we are very happy to hear you are enjoying our services! If you have any questions about the service at all, please do just let your technician know or contact us in the office here. All the best, Katie @ TopGrass.
Excellent service
Always arrive when they say they will, I just leave the back gate open, job done, fantastic!
July 20, 2020
Unprompted review
Reply from TopGrass (UK) Ltd
Hello Margaret, thank you very much for your review and I will pass on this feedback to the team! Please let us know if you ever have any questions regarding your lawn or the service. Kind regards, Katie at TopGrass.
Topgrass are always professional and…
Topgrass are always professional and always on time! My lawn has now recovered to its lush greeness thanks to their care....
July 20, 2020
Unprompted review
Reply from TopGrass (UK) Ltd
Hello JP, thank you very much for your review of our company, I will pass your message on to the team. Please do let us know if you ever have any questions regarding the service or your lawn, please feel free to have a chat with your technician when he visits or we can also answer them from the office as well. Kind regards, Katie at TopGrass.
Excellent service from top grass lawn…
Excellent service from top grass lawn coming back to its old self thanks top grass.
May 10, 2020
Unprompted review
Reply from TopGrass (UK) Ltd
Hello P Soden, thank you very much for your review. If you ever have any questions about your TopGrass service, please do let your technician know or feel free to phone us in the office and we can answer those for you. Have a lovely day, kind regards, Katie at TopGrass
Excellent , efficient service.
Very efficient service and so so much easier than treating the lawn myself. The lawns look great!
May 4, 2020
Unprompted review
Reply from TopGrass (UK) Ltd
Hi Christine, thank you very much for your review. I will pass on your kind words to the team and to your Lawn Technician as well. We are happy to hear your lawn looks great and you are able to enjoy it with this lovely weather we are currently getting. If you ever have any questions regarding your service, please do let us know. Many thanks, Katie at TopGrass
Total professional & excellent service.
Total professional & excellent service.
Thank you
S Davenport
Gaynes Park
April 17, 2020
Unprompted review
Reply from TopGrass (UK) Ltd
Hello Sheree, thank you for your kind review, I will pass this on to the team and your Lawn Technician. If you ever have any questions about the service, please do get in touch and we can answer those for you. Kind regards, Katie at TopGrass.
Reply from TopGrass (UK) Ltd
Hi Chris, thank you for your lovely review and kinds words, we will pass this on to the team. Please do let us know if you ever have any questions regarding the service or feel free to have a chat with your lawn technician when he visits. Kind regards, Katie at TopGrass.
I’ve been using TopGrass for the past 5…
I’ve been using TopGrass for the past 5 years now....and the lawns are looking really good. Excellent service, great advice and easy to do business with as they plan the year’s treatments turn up and do the work when it’s needed and I can then pay on line without any fuss.... 10/10.
March 24, 2020
Unprompted review
Reply from TopGrass (UK) Ltd
Hi Mark, thank you very much for your kind review. We are delighted to hear you are happy with the service you are receiving from us. If you ever have any questions regarding your services or your lawn, please do let us know and we would be more than happy to answer those for you. Feel free to have a chat with your Lawn Technician while they are doing a visit as well. Kind regards, Katie at TopGrass.
Great company always helpful.
Great company always helpful.
Been using them for a number of years now and grass looking healthy and green.
March 24, 2020
Unprompted review
Reply from TopGrass (UK) Ltd
Hi Harry, thank you for your lovely review and we are very happy to hear you are happy with the service we are providing for you. If you ever have any questions regarding your lawn or your services, please do get in touch with the office or feel free to have a chat with your Lawn Technician when they visit to complete a service. Kind regards, Katie at TopGrass.
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