Topnotchsales Reviews 5

My bistro table and chairs via Amazon arrived broken. This company REFUSED to send out replacements until the chairs were returned. The collection dates are M to F 0700 to 2000. Who waits home 13 hours for a pick-up??
The collection arrived and didn't bother to see the landlord standing outside! I instead they simply cancelled the pick up.
The customer service manager made me email him for 3 days instead of ringing me when I asked him to.
DON'T EVER USE THIS COMPANY IF YOU WANT CUSTOMER SERVICE OR UNDAMAGED GOODS!

IS THIS A SCAM?

Bought via amazon.

Three years ago i ordered this h/pipe from this seller, and what i received was a cheaper version,in an old box, with just bands around the hose to keep it in place.
Mistakes happen i thought, so complained and returned the hose, and received by return the correct hose in the manufacturers shrink wrap and card original packaging.

Being pleased with this hose, this June i ordered one for a friend, and remembering the previous problem and noting other reviews, i sent TNS an email at the time of ordering requesting the hose to be in original packaging as per the illustration, or dont bother sending.

You know where this is going, dont you? Same scenario, battered box and a cheaper hose with bands around it, not the "no torsion knitted hose" that was illustrated and ordered.
Miffed, i asked for a refund.
TIP; it took TNS the max. 3 days to respond to my emails, and two not being answered at all, so go through amazon cust. service to get to these cowboys because Amazon emails were dealt with immediately.
The refund was slow, again requiring the intervention of Amazon to get things moving.

Taking into account my own experiences with TNS, and reviews of others its my belief that this seller is sending out a cheaper hose and hoping customers wont notice, its not easy to tell the difference between the hoses as they are both yellow with a red line.
HOW MANY OTHERS HAVE BEEN UNKNOWINGLY DUPED ?

Bonnington Plastics, who supply these hoses under the Kingfisher name no longer list the illustrated hose on their website.

DONT GET FOOLED BY THIS SELLER.

Regret to say my experience with buying from Topnotchsales has been anything BUT Top notch. In fact there is much to be desired from their service.
They first delivered the wrong item, and ever since, it has been a nightmare trying to return the unwanted item and get a refund.
I will not recommend them AT ALL.

I bought a £200 sturdy metal gazebo which took over 2 hours to erect and within 2 weeks it had collapsed in just one light shower of rain. Roof bars bent and cover torn... I was told not to erect it unless the sun was shining???!! The service is poor and customer relation non exisitant, no refund, no replacement and no reality. An unbelievably poor service and now I am left with a massive, broken eye sore in my garden.

I brought a Rice cooker and its broken in just 3 months. I request so many time to replace or repair or refund but no luck and they are not ready to accept any of these.
Please don't buy thing from this company.

Very bad customer service.