Topology Eyewear Reviews 50

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Took almost two months to get first prototype - at that rate, considering it didn't fit my face or look like the "virtual fitting" at ALL, getting a final version could have easily taken a year or mor... See more

Rated 1 out of 5 stars

Ok, i finally got my glasses after 7+ weeks but they fit horribly. Constantly sliding down my nose. I spent more than ever before, waited longer than ever before, and it fits worse than any other g... See more

Rated 2 out of 5 stars

The people at Topology were very accommodating and friendly, but I wouldn't buy eyeglasses from them again. I've had them now for over a year. The earpieces don't hold their shape. There is flecking... See more

Company replied

Rated 1 out of 5 stars

Concept is great but product was inferior. I contacted the Topology team to report my dissatisfaction and no one responded. Poor product, poor support.....

Company replied

Company details

  1. Glasses Store
  2. Clothing Store

Information provided by various external sources

Custom-fit eyewear made one at a time for one person at a time. Designed on your iPhone and sculpted to fit your unique face and prescription. Crafted with care using premium materials.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

50 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Best fitting glasses I have ever had

I am so glad a company like this was created. I have had problems finding frames that fit since I began needing glasses in elementary school, and the concept of creating a pair that fit my facial features is a godsend.

The process from customizing the frames on the app, followed by adjusting based on the prototype, to receiving the frames/making final adjustments took some time, but I am glad it did. I appreciate the personal attention provided by the company. I am 100% satisfied with the final result, as these are the best fitting glasses I have ever had. The company was even able to file the edges of my lenses down a bit so that the thickness is not as prominent. I greatly appreciated this.

December 18, 2018
Rated 5 out of 5 stars

Excellent

Excellent – great product, I would recommend this company to anyone who needs glasses.

December 15, 2018
Unprompted review
Rated 5 out of 5 stars

Can't argue with the result!

I really like the glasses. Process was a little long in getting them and the lenses unfortunately weren't right...I would imagine its difficult to get the pupil position through photos, but Topology refunded me the lens portion and I was able to go get my own put in. All in all, I can't argue with the result. Worth the wait.

December 14, 2018
Unprompted review
Rated 5 out of 5 stars

Superb final product

I was skeptical that I could get satisfactory glasses on line, especially with my special needs (very near sighted, I wear my glasses all the time, need progressives, Asian nose). However, I was wrong.
The optics on my Topology glasses are superb and I can see near and far. They are light but feel very sturdy and are beautiful.
The process of obtaining a perfect fit required a few months of sending two prototypes and the final version, as well as numerous photos and videos, back and forth from Chicago to San Francisco, but the final product was worth it. Rob, Eric and Natasha were professional and patient and worked hard to make sure that I was completely satisfied.
The Topology app that measures the contours of your face was surprisingly easy to use.
The only cons I can think of were the cost ($500, but my insurance paid for a part of it) and the length of time it took to refine the product (this was fine for me because I was not in a hurry).
Will definitely consider buying my next pair from Topology.

December 14, 2018
Unprompted review
Rated 5 out of 5 stars

I am an ophthalmologist and have been…

I am an ophthalmologist and have been wearing glasses for decades. I designed a pair of sunglasses on the Topology web site and received them a few weeks later. It is the best pair of glasses i've ever owned and i get an abundance of compliments about how cool they look. My plan is to order and design all my glasses from Topology in the future and recommend them to my patients.

Dr. D.
Florida

December 14, 2018
Unprompted review
Rated 5 out of 5 stars

Best glasses ever

The app is cool — the glasses are even better. The team is friendly and responsive. Best specs I’ve ever had.

December 14, 2018
Unprompted review
Rated 5 out of 5 stars

Great customer service and excellent…

Great customer service and excellent product. I love my frames and they’ve help up to constant daily wear at work, gym, running, travel. I’m looking forward to buying sunglasses and glasses with transitional lenses from them.

December 14, 2018
Unprompted review
Rated 2 out of 5 stars

Would not purchase again

The people at Topology were very accommodating and friendly, but I wouldn't buy eyeglasses from them again. I've had them now for over a year. The earpieces don't hold their shape. There is flecking coming off my metallic-finished frame. The vision correction is moderately good, but not what I've had in other glasses, including a different pair I have right now too. I also, from time to time, catch a little glimpse off the etching they worked directly into the middle of one of the lenses. Presumably this was to identify the lens, but you just shouldn't do that when it can affect vision. At the very heart of their core value, the custom-fitted frames don't sit on my face any better than other glasses I've had. I'm moderately pleased with the increased width and height over other glasses, but it's not worth the trouble or the price.

December 14, 2018
Unprompted review
Topology Eyewear logo

Reply from Topology Eyewear

Hi Daniel, so sorry to hear that you are dissatisfied with the product. We're so grateful that you were one of our early customers! Over the past year, we've worked diligently to address the concerns that you've brought up and appreciate your patience and understanding as we continue to optimize our process.

Rated 5 out of 5 stars

Leap of faith

I was skeptical but glad I took that leap of faith. The glasses were made, then remade to perfect the fit and color. I have worn them every day for some time and they fit perfect. Only downside is they take some time to make them correct if needed, but I think they were worth the wait. Would gladly purchase them again.

December 14, 2018
Unprompted review
Rated 1 out of 5 stars

Concept is great but product was…

Concept is great but product was inferior. I contacted the Topology team to report my dissatisfaction and no one responded. Poor product, poor support.....

December 14, 2018
Unprompted review
Topology Eyewear logo

Reply from Topology Eyewear

Hi Brad, so sorry to hear that you were unsatisfied with the product. I wasn't able to find record of your message in our system, however a member of our support team will be reaching out to you ASAP to resolve this issue. We truly do want each of our customers to be 100% satisfied with the final product they receive and are happy to either extend you a refund or remake your pair until it's perfect.

Rated 1 out of 5 stars

This technology isn’t ready.

Lenses were incorrect. Glasses didn’t fit properly. Epic fail and waste of weeks of time. Was given refund.

December 14, 2018
Unprompted review
Topology Eyewear logo

Reply from Topology Eyewear

Hi Darren, we're so sorry to hear that the glasses didn't work out for you and are glad to see that you received your refund. We understand your frustration and appreciate your patience as we continue to learn and grow as a small startup. We hope that you'll give us another try in the future.

Rated 5 out of 5 stars

My custom eyeglasses from Topology fit…

My custom eyeglasses from Topology fit much better than any frames I couldb find from the stores. The frame is light and made of good quality material. I had several people complimented on it. The service from the company is very good. The respond to your email promptly.

December 7, 2018
Unprompted review
Rated 5 out of 5 stars

Frames feel great one year in

I've had them for a year now, and I'm a believer in bespoke frames now. I'm used to frames requiring constant adjustments, and even though my Topology frames are very thin, they've continued to sit properly and feel comfortable. The lenses are comparable to those I've gotten elsewhere, w which is good in my book. Really love this company and their technology!

December 7, 2018
Unprompted review
Rated 5 out of 5 stars

Great product with innovation!

You never know how technology can change your life!
My day has been transformed with topology eyewear glasses on me. It fits me perfectly, and I can see how others look at me with a nice smile (seriously, it looks great!)
Also, initially I was hesitating on how much money is spent on this, but honestly, it’s totally worthy it!! I actually got reimbursed from FSA / insurance, so it’s absolutely a nice way to use your benefits (especially for many of us having no idea how to spend that...)
Lastly, someone might think about this is sort of fancy glasses for some artists people. Absolutely untrue. I see this is nicely customized glasses for working professionals who want to gain confidence in their career :-)

December 7, 2018
Unprompted review
Rated 5 out of 5 stars

These are the glasses you’ been looking for.

I’ve been wearing glasses for 20+ years, I have a big head and a nose that has been broken a few times. Finding glasses that actually fit is a nightmare, acetate frames never fit quite right, and metal frames always break at some point no matter what they’re made of, never mind nose pads that always move or slip.
I’ll never buy another pair of glasses unless I have them custom designed again. Topology was very easy to work with, the app worked great, and after a few adjustments I couldn’t be happier. The women and men at Topology really did do everything I requested without hesitation.
Nice glasses that fit well are rare, Topology seems to be providing that exact product for, what I might consider a bit more than an affordable price, but you get what you pay for, and it so much better than giving people the “bird” every time I adjust my glasses. I couldn’t be happier, highly recommend!!

December 7, 2018
Unprompted review
Rated 4 out of 5 stars

Great glasses

Love how easy and fun it was to customize a pair of glasses for Asian fit (to fit my lower nose bridge). Stellar customer support that were quick to respond to my questions and offer great suggestions on color, frame style and size.

December 6, 2018
Unprompted review

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