Topology Eyewear Reviews 50

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Took almost two months to get first prototype - at that rate, considering it didn't fit my face or look like the "virtual fitting" at ALL, getting a final version could have easily taken a year or mor... See more

Rated 1 out of 5 stars

Ok, i finally got my glasses after 7+ weeks but they fit horribly. Constantly sliding down my nose. I spent more than ever before, waited longer than ever before, and it fits worse than any other g... See more

Rated 2 out of 5 stars

The people at Topology were very accommodating and friendly, but I wouldn't buy eyeglasses from them again. I've had them now for over a year. The earpieces don't hold their shape. There is flecking... See more

Company replied

Rated 1 out of 5 stars

Concept is great but product was inferior. I contacted the Topology team to report my dissatisfaction and no one responded. Poor product, poor support.....

Company replied

Company details

  1. Glasses Store
  2. Clothing Store

Information provided by various external sources

Custom-fit eyewear made one at a time for one person at a time. Designed on your iPhone and sculpted to fit your unique face and prescription. Crafted with care using premium materials.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

50 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Very happy with my glasses💕

I was reticent to order eye glasses on line but decided to try bc I have a petite face and don’t want to wear child’s eyewear. Decided to go with Topology bc of their satisfaction guarantee and their virtual try-on was fun. Natasha responded to my frequent questions promptly. The order process took longer than expected but the end product was wonderful. Planning to get sunglasses from them soon.

December 6, 2018
Unprompted review
Rated 5 out of 5 stars

incredible product and customer service

incredible product, incredible customer service. i nearly let a few glitches in the app software deter me from giving Topology a try, but i am SO glad i risked the $$. there are real, live people behind this company who will go the extra mile for you (they answered each of dozens of my texts promptly, thoroughly, and thoughfully) and the final product is beautiful, comfortable, and functional. for years, i essentially could not read anything on paper because my asian nose simply is not shaped the way that U.S. glasses are designed. other asian people literally told me to travel to asia and get glasses there. now, i finally can read (and do everything else), and it is all due to Topology's awesome concept and customer service.

December 6, 2018
Unprompted review
Rated 5 out of 5 stars

Best glasses I have ever owned!

Using the app was easy and a great way to personalize eyeglasses to my style, face structure, and preferences. If I had questions, customer service responded quickly and was very helpful. I wear my glasses most of the time to work, they are very comfortable and I do not get fatigued looking at a computer screen all day.

December 6, 2018
Unprompted review
Rated 5 out of 5 stars

I've had an amazing experience…

I've had an amazing experience designing my custom Rx sunglasses with Topology. They were quick to respond and make necessary changes and even suggested alterations that would make for a better fit. Now I have a pair of specs made specifically to fit my face! Highly recommend them!!!!

December 6, 2018
Unprompted review

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