Booking is easier than ordering food takeout. Personnel were very well organized and polite at both pick up and drop off. Minimal waiting, clear and easy to understand information, no hidden claus... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Support your local. Shuttle bus took us from old T1 to the off-airport location in a couple of minutes. While the vehicle handover wasn't necessarily as swift as with some international competitors, i... See more
Company replied
It was easy and fast to communicate during ordering the car. The staff was very nice - the shuttle drivers and at the office and everything went smooth. Recommended to take extra time at pickup and... See more
Company replied
Very pleasant and convenient service, both at pickup and dropofff. At dropoff we had the representative waiting at the parking, which made the experience much less stressfull than usual. The only comp... See more
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
Airports: Sofia T1, Sofia T2, Plovdiv, Varna, Bourgas, Downtown offices: Sofia, Varna, Bourgas, Sunny Beach, Golden Sands, Sozopol, Obzor, Deliveries all over the Country, Bulgaria
- +35970089050
- customer.service@toprentacar.bg
- toprentacar.bg
4.4
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Best car rental company so far
This is exactly how every rental company should work: friendly staff, contradictory check of the car at pick-up and drop-off, rather low deposit (€ 480), no haggling for extra insurance and immediate chargeback of your deposit on the spot at drop-off. Moreover, all staff was very friendly (person at Terminal 2 office, minivan driver, staff handling the contract and the person helping us to connect the phone to the Android Auto system of the car). I rent lots of cars every year in all parts of the world and I can't fault this company on anything. Everything was perfect from the start until the end! 👍🏻 The best car rental company I've ever used. Oh yes, I was going to forget: they also provided reduction cards for several petrol stations, paid for the toll on the Bulgarian roads and told us not to wash the car (it's included). 👌🏻 I know there is a competition going on between staff members, so the person handling the contract was called Ivan Ivanov but everyone was great (especially the person who helped us with Android Auto). A small remark would be that our voucher only mentioned the phone number of the office at Terminal 2, while we actually had to pick-up the car at the Head Office (we didn't know that). Moreover, when we tried calling this number (we arrived at Terminal 1), the number didn't seem to be working. Something to check by you guys at Top Rent a Car (but I'm sure you will). Fortunately, after having taken the bus to Terminal 2, we could speak to someone at the office in Terminal 2 but we lost lots of time at arrival because of this wrong and incomplete information.
August 12, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Koen,
Thank you so much for your wonderful and detailed feedback! We’re truly delighted to hear that everything went smoothly and that our team made your experience so positive. We’ll be especially happy to share your kind words with Ivan and the rest of the team.
Regarding the pickup information, all our vouchers include the number of our Call Centre, which operates 24/7. We do not have separate phone numbers for individual offices. If you could send us an email with a few more details about the information shown on your voucher and the number you tried, we’ll be happy to check this with our team.
Thank you once again for choosing Top Rent A Car and for the fantastic review!
Best Regards,
Top Rent A Car
Super comfortable bus!
August 24, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Hristov,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
All in all a great car
All in all a great car, with a spacious trunk, which is very usefull as a tourist... The only downside is the center rear seat (we were 5 passengers), where there's not enough place for the passenger's feet.
August 9, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Eisenmann,
Thank you for your feedback! We’re glad you enjoyed the car overall and found the spacious trunk useful during your trip.
We understand your point regarding the limited legroom in the centre rear seat when travelling with five passengers. Next time, feel free to ask our team about the available alternatives, and we’ll be happy to help you choose a vehicle that better suits your needs and provides more comfort for all passengers.
We hope to welcome you again soon!
Best Regards,
Top Rent A Car
Everything was just as expected
Everything was just as expected. It was great thanks
August 23, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Selecký,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Amazing stuff, helpful, quick service
Easy protocol for getting the car, the stuff was very helpful.
August 15, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Maja,
Your excellent review made our day. Thank you for choosing Top Rent A Car!
Best regards,
Top Rent A Car
Easy and nice
Booking was easy. The car was great. The service pleasant and nice. Nothing to complain about. Would rent again.
August 19, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Erik,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Rud,
We're so happy to know you enjoyed our service. Thank you for the 5 stars!
Best regards,
Top Rent A Car
Nice job done
August 18, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Yordanov,
Thank you for the wonderful review! We're happy to hear you enjoyed our service.
Best regards,
Top Rent A Car
Quick processing and very friendly…
Quick processing and very friendly staff in Plovdiv. Highly recommended.
August 13, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Kozhuharov,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Amazing staff member
The blond lady Zhana (I think it’s her name) has been the nicest and cutest person. She accompanied us the best way possible.
The process was really easy and 100% clean as we know sometimes it might be tricky with other agencies. No additional sales has been tried to be done. I recommend 100%.
August 16, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Bariseau,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
They are top service all good
They are top service all good. I can recommend this company.
August 16, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Stefanov,
Thank you for the great review! We're happy to know you had a good experience.
Best regards,
Top Rent A Car
The shuttle from the Airport to the…
The shuttle from the Airport to the Head office not working as per schedule. Me and my family has been waiting 30 min at 35' before arriving. Once it came the driver ask me for my name if is on the list?! Was not there, so we have to wait another 30 mins before next one arrived. Same situation we have winter time at -5'.
July 18, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Ivan,
Thank you for sharing your feedback. We are sorry to hear that the situation made you feel inconvenienced.
During the peak summer season, there can be periods of increased passenger volume, which may lead to temporary shuttle delays. Our shuttle service is scheduled to operate approximately every 10–15 minutes.
If you are unable to locate the shuttle or your name cannot be found on the list, please contact our 24/7 call centre. Our colleagues will be happy to assist you and provide the necessary guidance.
We appreciate your feedback and hope to provide you with a smoother experience next time.
Best regards,
Top Rent A Car
The last and final time !!!
I booked a car and when I arrived at the old airport to collect it ,they left from the office just a minutes ago. Well known trick . Wait for them ,try to call them ... Nothing!!!
That was my last experience with them ,and will be the final too.
Also a friend of mine used their services and they try to charge him extra money when he go to collect the car. Hidden taxes etc..
September 27, 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Portov,
We would like to clarify the situation described in your review, which is why we have also contacted you directly by email. According to our records, your last rental with us was back in 2023, so we would like to better understand which specific experience your review refers to.
Please reply to our email with some additional details so that we can look into the matter properly and provide you with a relevant response.
Kind regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Penchev,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
Smooth and quick pick up and drop off
Smooth and quick pick up and drop off, no issues, all one could want from a car rental company. Thank you for doing a great job as always!
Happy returning customer
August 14, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Sergiy,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Nice small car
Nice small car, low consumption.
Not the newest, but it was perfectly fine for us two to drive around the entire country of Bulgaria for 6 days.
Paid for full protection so we wouldn’t worry about anything.
All perfect!!
August 8, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Tuti,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Would use again.
Car was very good drive, clean and in good condition.
Guys were both friendly and helpful; spoke very good English. Zero problems with collection or return. Good customer service.
10/10 would use again.
August 14, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Russell,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car
It was easy and fast to communicat
It was easy and fast to communicate during ordering the car. The staff was very nice - the shuttle drivers and at the office and everything went smooth.
Recommended to take extra time at pickup and drop off because perhaps some people before you and filling some forms and so. The staff was very efficient it just takes what it takes
August 12, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Kaufman,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Customer care non existent in Sofia main office
I have been using the company for many years and have always had fantastic experience until this rental from their Sofia office. The lack of courtesy and customer care displayed by “Ivan Ivanov”- no doubt not his real name was appalling. Having had to also contact the call centre twice and lack of care and support was totally flabbergasting. For context- my mother had emergency brain tumour surgery but asking for change in plans and some consideration in those tough times was too much to ask.
Having said all that when I dropped the car off in Varna and paid 190 euros for the privilege, the staff there couldn’t have done more for me and my kids. Goes to show it is all down to the customer facing staff.
Going forward I will be avoiding Sofia at all costs and definitely continue using Varna and Burgas. It is a shame that the actions of one office has tainted my experience with otherwise decent company.
August 5, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Julianna,
Thank you for taking the time to share your experience with us.
We are genuinely sorry that your recent rental did not meet your expectations.
We have carefully reviewed the points you have raised both in your review, and in the email you have sent us.
We understand your disappointment with the vehicle's cosmetic condition. However, vehicles may remain in service when cosmetic marks do not affect their safety or roadworthiness especially during the peak summer season. An alternative vehicle could have been arranged, but this would have required approximately three hours to prepare, which would understandably not have been a practical solution in your circumstances.
We are equally concerned about the way you felt you were treated by our Sofia team and call center. Courtesy, empathy and a willingness to assist are standards we expect from all our colleagues. Your feedback has been shared with the relevant management team, and measures will be taken immediately to prevent such situations in the future.
The €190 one-way rental fee is a standard charge for returning the vehicle in Varna rather than Sofia, as the vehicle then needs to be relocated back to its original location, creating additional operational costs. In consideration of your circumstances, we did not charge the separate €60 amendment fee that normally applies to a last-minute change.
Nevertheless, we are very pleased to hear that our colleagues in Varna and Burgas provided you and your children with the care and assistance you needed. We will make sure your kind words are shared with those teams.
We sincerely regret that this experience has affected your overall impression of our company. We value your many years of trust in Top Rent A Car and hope we will have the opportunity to restore your confidence.
Best Regards,
Top Rent A Car
Great service once again,car was almost…
Great service once again,car was almost new(7000miles) in immaculate condition,this was the second time using this company and yet again exceeded expectations,wouldn’t use any other company.
Would highly recommend
August 13, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Lewis,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
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