Booking is easier than ordering food takeout. Personnel were very well organized and polite at both pick up and drop off. Minimal waiting, clear and easy to understand information, no hidden claus... See more
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Review summary
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Reviews shaping this summary
Very pleasant and convenient service, both at pickup and dropofff. At dropoff we had the representative waiting at the parking, which made the experience much less stressfull than usual. The only comp... See more
Company replied
It was easy and fast to communicate during ordering the car. The staff was very nice - the shuttle drivers and at the office and everything went smooth. Recommended to take extra time at pickup and... See more
Company replied
Support your local. Shuttle bus took us from old T1 to the off-airport location in a couple of minutes. While the vehicle handover wasn't necessarily as swift as with some international competitors, i... See more
Company replied
Company details
Written by the company
Top Rent A Car is an international car rental company with offices across Bulgaria and Romania. OWe operate a 24/7 Call Center to ensure full support at every stage of your rental. Our fleet consists of over 2000 vehicles, all brand new and regularly maintained, covering everything from economy models to premium class. We guarantee a fast, secure booking process, transparent rental terms, and professional service tailored to your travel needs.
Contact info
Airports: Sofia T1, Sofia T2, Plovdiv, Varna, Bourgas, Downtown offices: Sofia, Varna, Bourgas, Sunny Beach, Golden Sands, Sozopol, Obzor, Deliveries all over the Country, Bulgaria
- +35970089050
- customer.service@toprentacar.bg
- toprentacar.bg
4.4
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Nice job done
August 18, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Yordanov,
Thank you for the wonderful review! We're happy to hear you enjoyed our service.
Best regards,
Top Rent A Car
Very pleasant and convenient service
Very pleasant and convenient service, both at pickup and dropofff. At dropoff we had the representative waiting at the parking, which made the experience much less stressfull than usual. The only complaint is that the shuttle from the airport to the head office took a long time to arrive.
August 18, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Eisenmann,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car
Quick processing and very friendly…
Quick processing and very friendly staff in Plovdiv. Highly recommended.
August 13, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Kozhuharov,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Amazing staff member
The blond lady Zhana (I think it’s her name) has been the nicest and cutest person. She accompanied us the best way possible.
The process was really easy and 100% clean as we know sometimes it might be tricky with other agencies. No additional sales has been tried to be done. I recommend 100%.
August 16, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Bariseau,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
They are top service all good
They are top service all good. I can recommend this company.
August 16, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Stefanov,
Thank you for the great review! We're happy to know you had a good experience.
Best regards,
Top Rent A Car
The shuttle from the Airport to the…
The shuttle from the Airport to the Head office not working as per schedule. Me and my family has been waiting 30 min at 35' before arriving. Once it came the driver ask me for my name if is on the list?! Was not there, so we have to wait another 30 mins before next one arrived. Same situation we have winter time at -5'.
July 18, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Ivan,
Thank you for sharing your feedback. We are sorry to hear that the situation made you feel inconvenienced.
During the peak summer season, there can be periods of increased passenger volume, which may lead to temporary shuttle delays. Our shuttle service is scheduled to operate approximately every 10–15 minutes.
If you are unable to locate the shuttle or your name cannot be found on the list, please contact our 24/7 call centre. Our colleagues will be happy to assist you and provide the necessary guidance.
We appreciate your feedback and hope to provide you with a smoother experience next time.
Best regards,
Top Rent A Car
The last and final time !!!
I booked a car and when I arrived at the old airport to collect it ,they left from the office just a minutes ago. Well known trick . Wait for them ,try to call them ... Nothing!!!
That was my last experience with them ,and will be the final too.
Also a friend of mine used their services and they try to charge him extra money when he go to collect the car. Hidden taxes etc..
September 27, 2025
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Portov,
We would like to clarify the situation described in your review, which is why we have also contacted you directly by email. According to our records, your last rental with us was back in 2023, so we would like to better understand which specific experience your review refers to.
Please reply to our email with some additional details so that we can look into the matter properly and provide you with a relevant response.
Kind regards,
Top Rent A Car
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Penchev,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
Smooth and quick pick up and drop off
Smooth and quick pick up and drop off, no issues, all one could want from a car rental company. Thank you for doing a great job as always!
Happy returning customer
August 14, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Sergiy,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Nice small car
Nice small car, low consumption.
Not the newest, but it was perfectly fine for us two to drive around the entire country of Bulgaria for 6 days.
Paid for full protection so we wouldn’t worry about anything.
All perfect!!
August 8, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Tuti,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Top Rent A Car
Would use again.
Car was very good drive, clean and in good condition.
Guys were both friendly and helpful; spoke very good English. Zero problems with collection or return. Good customer service.
10/10 would use again.
August 14, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mrs. Russell,
Thanks for the glowing review! We're pleased you had a great rental experience.
Best regards,
Top Rent A Car
It was easy and fast to communicat
It was easy and fast to communicate during ordering the car. The staff was very nice - the shuttle drivers and at the office and everything went smooth.
Recommended to take extra time at pickup and drop off because perhaps some people before you and filling some forms and so. The staff was very efficient it just takes what it takes
August 12, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Kaufman,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Top Rent A Car
Customer care non existent in Sofia main office
I have been using the company for many years and have always had fantastic experience until this rental from their Sofia office. The lack of courtesy and customer care displayed by “Ivan Ivanov”- no doubt not his real name was appalling. Having had to also contact the call centre twice and lack of care and support was totally flabbergasting. For context- my mother had emergency brain tumour surgery but asking for change in plans and some consideration in those tough times was too much to ask.
Having said all that when I dropped the car off in Varna and paid 190 euros for the privilege, the staff there couldn’t have done more for me and my kids. Goes to show it is all down to the customer facing staff.
Going forward I will be avoiding Sofia at all costs and definitely continue using Varna and Burgas. It is a shame that the actions of one office has tainted my experience with otherwise decent company.
August 5, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Julianna,
Thank you for taking the time to share your experience with us.
We are genuinely sorry that your recent rental did not meet your expectations.
We have carefully reviewed the points you have raised both in your review, and in the email you have sent us.
We understand your disappointment with the vehicle's cosmetic condition. However, vehicles may remain in service when cosmetic marks do not affect their safety or roadworthiness especially during the peak summer season. An alternative vehicle could have been arranged, but this would have required approximately three hours to prepare, which would understandably not have been a practical solution in your circumstances.
We are equally concerned about the way you felt you were treated by our Sofia team and call center. Courtesy, empathy and a willingness to assist are standards we expect from all our colleagues. Your feedback has been shared with the relevant management team, and measures will be taken immediately to prevent such situations in the future.
The €190 one-way rental fee is a standard charge for returning the vehicle in Varna rather than Sofia, as the vehicle then needs to be relocated back to its original location, creating additional operational costs. In consideration of your circumstances, we did not charge the separate €60 amendment fee that normally applies to a last-minute change.
Nevertheless, we are very pleased to hear that our colleagues in Varna and Burgas provided you and your children with the care and assistance you needed. We will make sure your kind words are shared with those teams.
We sincerely regret that this experience has affected your overall impression of our company. We value your many years of trust in Top Rent A Car and hope we will have the opportunity to restore your confidence.
Best Regards,
Top Rent A Car
Great service once again,car was almost…
Great service once again,car was almost new(7000miles) in immaculate condition,this was the second time using this company and yet again exceeded expectations,wouldn’t use any other company.
Would highly recommend
August 13, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Lewis,
We appreciate your positive feedback! Thanks for rating us 5 stars.
Best regards,
Top Rent A Car
Great service as always
Great service as always! The car was new and very good! I’ve been renting from Top Rent a Car for years and will do it again.
August 12, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Customer,
Your satisfaction is our priority. Thanks for the fantastic review!
Best regards,
Top Rent A Car
Good service and great personal…
Good service and great personal approach. Thanks.
August 10, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Oleg,
Thanks for the amazing review! We're glad to have provided a great experience.
Best regards,
Top Rent A Car
Everything went very well
Everything went very well: photo's of the car by start of the rent, we got the car we ordered, quick service, good and clear explanation about the rent (during time, statue of assurance, how to return ...)
August 4, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Lenny,
Thank you for your rating! We are glad to know that you had a positive experience with our services. If you have any suggestions or feedback on how we could improve even further, please feel free to share them with us at customer.service@toprentacar.bg. We would be happy to welcome you again in the future!
Best regards,
Top Rent A Car
everything was fine
everything was fine, car was clean and in good condition, fully recommend
August 5, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Mizerski,
Thank you for the great review! We're happy to know you had a good experience.
Best regards,
Top Rent A Car
The more you pay, the more issues you have
1) Battery was died on gas station. I found person who helped me start engine by his car. Yes battery was changed on next day, but in general experience about that situation was not ok.
2) Also headlight very dark. We realise it only when night started but we had to drive home anyway.
3) Also drive assistant, lane holder and other electronic just died right in a middle of trip.
Yes we were able to reach destinations, but it was very bad experience for price of this vw passat. Previously we rent other budget cars and everything was good, but this time we paid more and had a lot of throubles
August 2, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Kozlov,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear that your experience with the VW Passat did not meet your expectations, especially given the issues you encountered during your rental. We fully understand how frustrating and inconvenient it must have been to experience these problems.
Once we received a signal regarding the battery issue, we did everything possible to assist you as quickly and efficiently as we could, including arranging for the battery to be replaced the following day. Nevertheless, we understand that having to deal with such an issue in the first place negatively affected your overall experience.
We appreciate you bringing these matters to our attention, as this feedback gives us the opportunity to investigate the issues mentioned and take the necessary steps to improve the condition and reliability of our vehicles.
We understand your disappointment, particularly as you expected a better experience after choosing a higher-class vehicle. Please accept our sincere apologies that your rental did not provide the level of comfort and reliability you expected from us.
Your feedback is valuable to us and helps us identify areas where we can improve our service and prevent similar situations in the future.
Best Regards,
Top Rent A Car
Rent and return went easy
Rent and return went easy. All informatsion was sent to email (car pictures etc).
August 8, 2026
Unprompted review
Reply from TOP RENT A CAR Bulgaria
Dear Mr. Tõruke,
We're happy to hear you had a great experience. Thanks for the 5 stars!
Best regards,
Top Rent A Car
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