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Tops and Bottoms Reviews 

620
•
TrustScore 4.5 out of 5

4.7

Clothing Store
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Review summary

Created with AI, based on recent reviews

Evaluating 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers commend the staff for their exceptional helpfulness and professionalism, highlighting individuals for smooth interactions and excellent support. People appreciate the fair prices, quick order processing, and quality products, including unique or hard-to-find items. The raffle system is also a positive aspect, with successfully obtaining desired items. However, some customers noted receiving incorrect products, such as different colors or sizes than ordered. A few also experienced unresponsive customer service regarding returns, exchanges, or unreceived orders, facing difficulties in resolution or unexpected return charges.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising employees for being helpful,... See more

Product

People report positive experiences with product, often highlighting unique items, great quality, and a strong... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Order

Consumers find the ordering process to be positive, often highlighting quick completion and helpful... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely adore this store. They consistently offer fair prices for their raffles and shipping your orders out. A huge thank you to Williams for promptly alerting me to claim my raffle win. It was... See more

Rated 5 out of 5 stars

The item I ordered shipped incredibly fast considering the shipping was free. I also like the hassle free checkout process there website has. There are no brick and mortar of these stores around here... See more

Rated 5 out of 5 stars

Tops n Bottoms for the W again!!! Love shopping with this store, they get my order in the mail quicker than anyone else does for sure! William who works there is great, he has been helpful and has gr... See more

Rated 5 out of 5 stars

I entered a raffle for Men’s Air force 1 Low “Dark Team Red and Safety Orange”. Williams reached out to me and stated that I won a pair. I was so excited and he proceeded with assisting me with check... See more

Company details

  1. Clothing Store
  2. Bags and Luggage Store
  3. Belt Shop
  4. Handbags Shop
  5. Shoe Store
  6. Western Apparel Store

Written by the company

We are a one-stop-shop for all your fashion desires ranging from apparel, footwear, outerwear, and accessories. Name it, and we’ve got you covered. At Tops & Bottoms, we're dedicated to bringing you the high-end apparel of internationally renowned brands such as; Adidas, Puma, Jordan, New Era, Mitchell & Ness, Bally, Nike, and many others. With a firm focus on providing exceptional customer service, incredible value, and uniqueness, we serve you the authorized branded products at an affordable price.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

620 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(620)

226 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fantastic!

Fantastic!
Williams - made the transaction as seamless as possible. Definitely it’ll be back to Tops and Bottoms for future raffles. 💯

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Williams was amazing

Williams was amazing! I needed some shoes for my twin nieces and buying 2 of everything adds up. My problem was solved in less than 5 minutes, I even purchased another pair of shoes as a Christmas because of the help! Will definitely recommend Williams and I will be back!

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

I am coming back to give my guy…

I am coming back to give my guy Williams the 5 stars ! ⭐️ I was charged 20 dollars shipping on the raffle win , but that is part of the policy for exclusive releases, and he sent me a brand new shoe washing bag ! Thank you !

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Big "W" raffle!

Big "W" raffle!
What other brand calls & DMs you to let you know you won!? On TOP of that they sent the invoice while being on the phone.

Very friendly staff member Williams called making it an easy & smooth transaction.
Good business all around as this isn't my first W from them. WIN WIN WIN!!

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Williams was very helpful in securing my order and providing valid discount codes. Receive my slippers and theyre exactly as described!

October 24, 2025
Rated 1 out of 5 stars

They sold my order behind my back!!

I was excited to get a text message saying that I won a raffle for some shoes that I wanted to get for my son for Christmas. When I replied to the text, I never received any response. So I called them and they said “sorry, sold out”! Meaning they sold it behind my back, because they probably have a click of resellers that they backdoored these shoes to. I would never buy from here again.

October 19, 2025
Unprompted review

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