Torres Hike Reviews 182

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process, highlighting its ease and efficiency, which simplifies complex travel arrangements. Many appreciate the user-friendly website and the excellent service, noting how helpful the staff is in managing logistics and providing support. People found the platform invaluable for organizing trips, especially for destinations with challenging booking systems. However, some customers also noted that they were dissatisfied with the inability to edit booking information after it was submitted, which led to issues when changes were needed. A few people also mentioned a lack of customer support in certain situations, making it difficult to resolve problems or postpone trips without financial loss.

What people talk about most

Booking process

Reviewers highlight positive aspects of the booking process, finding it easy, efficient, and user-friendly.... See more

Service

Consumers find service to be positive. Many reviewers praise the reasonable service fees and the value... See more

User experience

Users describe positive interactions with the user experience. Customers found the booking process very easy... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Website

Customers had positive experiences with the website. Reviewers found it straightforward, responsive, and easy... See more

Based on these reviews

Rated 4 out of 5 stars

Good booking site, helped organize and notify. Not sure if I would use it again just due to the cost, maybe worth the extra legwork.

Company replied

Rated 4 out of 5 stars

Reservation process and communication was great. More details on what was available at camps would have been helpful - hot water, snacks, light meals. Tents expensive but clean comfortable and warm.

Company replied

Rated 5 out of 5 stars

How reassuring is it that when one of the most famous hiking destinations in the world has one of the most complicated booking systems in the world, that Torres Hike puts everything on one screen an... See more

Company replied

Rated 5 out of 5 stars

All great, thank you. Food was excellent. Reservations easy to access on campsite arrivals. Friendly staff every time! Well done, and we often reflect on the huge logistics behind that working eac... See more

Company replied


Company details

  1. Lodging

Written by the company

We're search aggregator and booking provider. We take care of the complexities of booking reservations in Torres del Paine so you can focus on things that are important.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

182 reviews

5-star
4-star
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1-star

Replied to 80% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

One stop convenience

This site makes it substantially easier to plan and obtain necessary reservations for hikes in the park, combining food, shelter, and distance for planning purposes. If you make errors, the site is quick to help you fix them. The service adds to the cost of a trip, but eliminates the very real risks of trying to plan a long hike at a distance and over the internet.

February 25, 2025
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Reply from Torres Hike

Thank you so much for your thoughtful review! We're thrilled to hear that our site made it easier for you to plan your hike. We understand that planning a long-distance hike can be daunting, and we're happy to have helped minimize those risks. Your feedback means a lot to us. Safe travels and happy hiking!

Rated 5 out of 5 stars

Super easy to book with

Super easy to book with, managed to make a reservation for the O circuit a week before my trip!
Just finished the trek and everything went super well!
Highly recommend if you are too overwhelmed to book it yourself or don't want to overpay with an agency!! :)

February 14, 2025
Unprompted review
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Reply from Torres Hike

Thank you so much for your kind words! We're thrilled to hear that booking was easy for you and that your O Circuit trek went smoothly. It’s great to know we could help make the process stress-free. Hope you had an amazing adventure out there.

Rated 5 out of 5 stars

Good planning

Good planning. Good Booking.

February 2, 2025
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Reply from Torres Hike

Thank you so much for your kind words. We are glad to hear you were happy with the planning and booking process.

Rated 3 out of 5 stars

Mixed feelings

Mixed feelings. I thought the process was initially quite simple and easy. I thought the instructions were quite suffice on first glance but as I reread I had to email multiple times to get clarification on buses and the boat. Via email response I was impressed with the speed and helpfulness. When I however arrived, people were walking toward a direction with no signature of where this led too. I asked multiple people and they said they just followed the crowd. I thought between buses this needs to be explained where to go. When I arrived at Centro, again there was no direction. I followed signs to camping but then signs just stopped. I again asked multiple people including workers who stated that had no idea either. It took me an hour to find the base for camping and it was then too late to start the 9 hour trek which ruined my first day. There are also different camps to chose from, with drop down arrows. I didn’t think this was very obvious when booking but was able to change camp sites during the hike which was great. Overall the site was good, but I think it needed more information and to explain there were other options. Pricing was cheaper than other sites but overall the trip was way over priced for the experience which is disappointing. I did enjoy it, and the scenes were beautiful. It was a hard trek but worth it

January 29, 2025
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Reply from Torres Hike

Thank you so much for your thoughtful feedback! We're glad you found our booking process straightforward and appreciated the speed and helpfulness of our email responses. We always do our best to provide clear information and answer every question to help our clients prepare.

We’re sorry to hear about the confusion you experienced with directions in the park. While we aren’t involved in the on-site signage or park navigation, we understand how important clear guidance is, especially in such a vast area. We’ll certainly review how we can make pre-arrival instructions even clearer to help future travelers.

We’re happy you enjoyed the beautiful scenery despite the challenges and truly appreciate you sharing your experience. Your feedback is valuable in helping us improve, and we hope you took away some wonderful memories from your trek!

Rated 5 out of 5 stars

PERFECT for booking a self-guided W-Trek hike

This was the BIGGEST help in coordinating the W-Trek and the transport to get to and from Torres. My friends and I wanted to do the W-Trek self-guided and it would have been a big mess to coordinate if it weren't for Torres Hike which made everything so easy to coordinate and manage!

January 27, 2025
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Reply from Torres Hike

Thank you so much for your kind words! We're thrilled to hear that we made planning your W-Trek easier. We hope you'll have an amazing adventure in Torres del Paine.

Rated 5 out of 5 stars

Super simple

Such an easy way to book your whole w trek without worrying. They give you tip on booking your transport as well.

April 17, 2024
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Reply from Torres Hike

Thank you for your review! We're thrilled to hear that you found the booking process for your W trek easy and worry-free. Enjoy your trek!

Rated 5 out of 5 stars

Great help!

December 29, 2024
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Reply from Torres Hike

Hello, thank you for sharing your feedback. We appreciate your kind words.

Rated 5 out of 5 stars

The ease of booking is lovely

The ease of booking is lovely - makes things much simpler. I think there could be some improvement in with a brief description of each route on the results page rather than just within the detail page.

November 29, 2024
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Reply from Torres Hike

Thank you for your feedback! We're thrilled to hear that you find the booking process easy and straightforward. Regarding your suggestion for route descriptions on the results page, that's a great idea! We'll take this into consideration for future updates. Thanks again for your valuable input.

Rated 5 out of 5 stars

Easy to use and great customer service!

Torreshike made my booking experience seamless and easy! Customer service was extremely quick and helpful when I had a question. Would recommend!

November 27, 2024
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Reply from Torres Hike

Thank you for sharing your experience with our website. We appreciate it. Have a wonderful time in Chile.

Rated 5 out of 5 stars

Great website

Very good experience

October 27, 2024
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Reply from Torres Hike

Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with our website. Enjoy your time in Torres del Paine.

Rated 3 out of 5 stars

Sometimes it’s not clear if a refuge is…

Sometimes it’s not clear if a refuge is available (Dickson shows only camping but in reality the refuge is available)

September 29, 2024
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Reply from Torres Hike

Thank you for sharing your experience with us. We greatly appreciate your feedback. Our reservation system is directly linked with the systems managed by the companies overseeing the campsites and refugios in the park, ensuring consistency in displaying availability. However, due to the real-time nature of these systems, availability can change rapidly, and what might be unavailable one moment could become available the next. We understand how this can be a bit confusing, and while this fluctuation is beyond our direct control, we are actively exploring ways to present availability more clearly for our customers. Thank you for your understanding.

Rated 5 out of 5 stars

Amazing experience!!!!

Amazing experience! Very helpful team, 100% recommended

September 24, 2024
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Reply from Torres Hike

Hello, thank you for your kind words. We are happy you were satisfied with our services!

Rated 5 out of 5 stars

Patagonia

Great way to see how to book all your campsites which can be confusing without the site

August 31, 2024
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Reply from Torres Hike

Thank you for your kind words. We are glad you were able to book campsites using our website. Have a great time in Torres del Paine.

Rated 4 out of 5 stars

It is great that this site exists

It is great that this site exists, because navigating camping reservations in Torres del Paine park on different websites and organizing your trek would be very cumbersome. I also liked a lot that the system remembered my credentials between different trials on booking. But still there is space to improve (maybe on the side of the camp providers), because it happened to us couple of times, that we were almost finished and then the system told us, that given combination is not possible.

August 29, 2024
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Reply from Torres Hike

Thank you for sharing your feedback. We appreciate your ideas to improve our website and we will definitely look into it. Enjoy your time in Torres del Paine.

Rated 5 out of 5 stars

Great staff! Easy reservation system!

Uncomplicated reservation system! The staff are friendly and very responsive to questions. They'll also assist you in building a personalized itinerary.

August 28, 2024
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Reply from Torres Hike

Hello, thank you for sharing your feedback. We are happy we could help. Enjoy your time in Chile!

Rated 5 out of 5 stars

Great experience

Great experience — so easy to book all accommodations at once.

July 29, 2024
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Reply from Torres Hike

Thank you for taking the time to write us a review. Enjoy your time in Torres del Paine!

Rated 5 out of 5 stars

Great Information

Having all the W Trek information in one place made the reservation process easy. The information includes the number of kilometers hiked per day, meal options, bus and boat information. Hike Torres even has a process for making changes.

July 29, 2024
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Reply from Torres Hike

Thank you for sharing such an amazing feedback. We appreciate you taking the time to do this. Enjoy your trek!

Rated 5 out of 5 stars

The booking was easy and get good…

The booking was easy and get good support through email communication.

June 27, 2024
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Reply from Torres Hike

Hello, thank you for sharing your experience. We appreciate your feedback. Enjoy your time in Chile.

Rated 5 out of 5 stars

Excellent website

User friendly website for independent travellers.
Makes booking accommodations on the W or O trek simple.
GREAT customer service.

June 30, 2024
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Reply from Torres Hike

Thank you for your kind words. We are glad we could help with the booking process in Torres del Paine.

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