Torres Hike Reviews 182

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process, highlighting its ease and efficiency, which simplifies complex travel arrangements. Many appreciate the user-friendly website and the excellent service, noting how helpful the staff is in managing logistics and providing support. People found the platform invaluable for organizing trips, especially for destinations with challenging booking systems. However, some customers also noted that they were dissatisfied with the inability to edit booking information after it was submitted, which led to issues when changes were needed. A few people also mentioned a lack of customer support in certain situations, making it difficult to resolve problems or postpone trips without financial loss.

What people talk about most

Booking process

Reviewers highlight positive aspects of the booking process, finding it easy, efficient, and user-friendly.... See more

Service

Consumers find service to be positive. Many reviewers praise the reasonable service fees and the value... See more

User experience

Users describe positive interactions with the user experience. Customers found the booking process very easy... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Website

Customers had positive experiences with the website. Reviewers found it straightforward, responsive, and easy... See more

Based on these reviews

Rated 4 out of 5 stars

Good booking site, helped organize and notify. Not sure if I would use it again just due to the cost, maybe worth the extra legwork.

Company replied

Rated 4 out of 5 stars

Reservation process and communication was great. More details on what was available at camps would have been helpful - hot water, snacks, light meals. Tents expensive but clean comfortable and warm.

Company replied

Rated 5 out of 5 stars

How reassuring is it that when one of the most famous hiking destinations in the world has one of the most complicated booking systems in the world, that Torres Hike puts everything on one screen an... See more

Company replied

Rated 5 out of 5 stars

All great, thank you. Food was excellent. Reservations easy to access on campsite arrivals. Friendly staff every time! Well done, and we often reflect on the huge logistics behind that working eac... See more

Company replied


Company details

  1. Lodging

Written by the company

We're search aggregator and booking provider. We take care of the complexities of booking reservations in Torres del Paine so you can focus on things that are important.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

182 reviews

5-star
4-star
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1-star

Replied to 80% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Extremely easy to use

Extremely easy to use! Made booking pain free!

May 1, 2025
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Reply from Torres Hike

Thank you for your review. We're so glad to hear the booking process was smooth and hassle-free. Enjoy your adventure!

Rated 5 out of 5 stars

very helpfull

April 27, 2025
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Reply from Torres Hike

Thank you for your feedback. Have a fantastic time in Torres del Paine.

Rated 5 out of 5 stars

Excellet support on booking

I had to make a few changes to my booking, also later my friends want to join the same trip and had to do further updates. In overall I am very happy with the booking system and the supports I received. Thanks.

April 24, 2025
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Reply from Torres Hike

Thank you for your kind review. We're happy to hear the booking process and support met your needs, even with the changes and updates. It was our pleasure to help—wishing you and your friends an amazing trip.

Rated 4 out of 5 stars

Good booking site

Good booking site, helped organize and notify. Not sure if I would use it again just due to the cost, maybe worth the extra legwork.

April 30, 2025
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Reply from Torres Hike

Thank you for your honest feedback. We're glad the site helped with organizing and notifications. We understand that cost is an important factor, and we appreciate you giving us a try. Wishing you a great trip and smooth travels ahead.

Rated 5 out of 5 stars

They responded my email so quickly

They responded my email so quickly, i booked entire trip painless

April 30, 2025
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Reply from Torres Hike

Thank you for your review. We're happy to hear that everything went smoothly and that the quick responses helped make your booking experience easy.

Rated 5 out of 5 stars

Torres Hike made purchasing my O trek easy

Torres Hike made purchasing the campsites for my O Trek easy. Great communication and clear options. My trip is not for many months and hopefully the rest of my planning goes as smoothly

April 26, 2025
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Reply from Torres Hike

Thank you for your kind words. We're happy to hear the booking process for your O Trek went smoothly. Wishing you an amazing adventure when the time comes.

Rated 5 out of 5 stars

The website was very user friendly and…

The website was very user friendly and it was helpful to book the parts of the trip that were available for booking and we loved that we got an email when the other bookings became available so we could finish booking right away! Looking forward to heading out in November !

April 24, 2025
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Reply from Torres Hike

Thank you for your great review. We're so glad you found the website easy to use and that the booking notifications were helpful. We hope you have an unforgettable adventure in Torres del Paine.

Rated 5 out of 5 stars

We used torreshike for our Patagonia…

We used torreshike for our Patagonia booking and received a very prompt and professional response and service.

April 3, 2025
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Reply from Torres Hike

Thank you for your review. We're glad to hear you had a positive experience with our service. Wishing you a fantastic time in Patagonia!

Rated 5 out of 5 stars
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Reply from Torres Hike

Thank you for your review. We're glad we could make the process easier for you. That's exactly what we aim for. Wishing you a great trip!

Rated 5 out of 5 stars

Flawless booking experience

Fantastic booking experience, could not have been easier. Worked flawlessly, plenty of information received in advance and itineraries were perfect. Really easy check in process, great facilities and using Torres Hike to have all info on one place really helped.

March 29, 2025
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Reply from Torres Hike

Thank you so much for your wonderful review. We're thrilled to hear that everything went smoothly and that the booking process met your expectations. Wishing you more amazing adventures ahead!

Rated 5 out of 5 stars

Excellent value!

I’ve had great support with timely answers to any questions I’ve asked!

April 3, 2025
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Reply from Torres Hike

Thank you for the lovely review. We're so glad to hear you found the service valuable and that our team was able to support you with quick answers. We really appreciate your feedback.

Rated 5 out of 5 stars

Easy and complete.

Being able to put in my travel dates and then get a proposed itineraries for the W or O hikes was so easy. It’s helpful that the itinerary included the sites that Torres Hike doesn’t book so I’ll know what to look for. The hiking distances and warning about long days is encouraging me to be more prepared physically. The site is really a gem, I’m glad I found it.

April 2, 2025
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Reply from Torres Hike

Thank you so much for your thoughtful review. We’re really glad to hear that the itinerary suggestions made planning easier and gave you a clear picture of what to expect. Wishing you an incredible adventure in Torres del Paine—and thanks again for the kind words!

Rated 5 out of 5 stars

Makes the booking experience easy

Very responsive to emails , thanks Veronika!

April 2, 2025
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Reply from Torres Hike

Thank you so much for your kind words. We're happy to hear the booking process felt easy and that you found our team responsive. We really appreciate your feedback!

Rated 5 out of 5 stars

Very straightforward booking process

Very straightforward booking process. Well worth the fee to let them handle the bureaucracy.

March 26, 2025
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Reply from Torres Hike

Thank you for the great feedback. We're glad to hear the booking process felt straightforward and that you found the service worth it. Taking the hassle out of the bureaucracy is exactly what we're here for—thanks again for choosing us!

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect, nothing to say!

March 29, 2025
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Reply from Torres Hike

Thank you so much for your kind words! We're thrilled to hear everything was perfect—wishing you many more great adventures ahead!

Rated 3 out of 5 stars

Everything went smoothly

Everything went smoothly, but the itinerary didn’t include hike to Torres del Paine itself, so I missed it because my return bus/flight was already booked. Recommendation: for those who have no time to know the details, please include Torres hike as a recommendation (+1 day) so that visitors plan accordingly.

March 15, 2025
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Reply from Torres Hike

Thank you for your feedback—we’re glad to hear everything went smoothly! We're sorry you missed the hike to the Base Torres viewpoint, as it's truly one of the park’s highlights. Our itineraries are meant as general suggestions, and it's up to each traveler to plan their route and timing based on what they want to experience. That said, your recommendation is appreciated—we’ll look into making this iconic hike more clearly highlighted as an optional addition for those planning tight schedules. Thanks again for sharing!

Rated 4 out of 5 stars

The torres hike site is a nice tool to…

The torres hike site is a nice tool to book the camps, but it is unfortunate to see what is happening with Torres del Paine park. The access is being pushed towards the higher end availability year by year. At more and more cost. This will eventually only make the park available to the wealthiest people. Or people willing to spend a lot of money to experience the park.

March 6, 2025
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Reply from Torres Hike

Thank you for sharing your thoughts. We're glad you found the TorresHike site helpful for booking camps. We understand your concerns about the rising costs and shifting accessibility of Torres del Paine. While we don’t control the pricing, we do our best to make the booking process as smooth and transparent as possible. We truly appreciate your feedback and share your hope that the park remains accessible to a wide range of travelers.

Rated 5 out of 5 stars

You team was very responsive!

You team was very responsive!! Thank you.
Unfortunately not helpul with my change I requested. :(

February 24, 2025
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Reply from Torres Hike

Thank you for your review! We're happy to hear that you found our team responsive. We’re sorry we couldn’t assist with your requested change—unfortunately, modifications are subject to the accommodation providers in Torres del Paine, and we don’t have control over their policies. We appreciate your understanding and hope you still have an amazing experience in the park.

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