Tortuga Lodge & Gardens Reviews 71

TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Perfect trip. Arranged everything for us from the hotel pick up in San Jose to the drop off in Arenal area. Very professional transportation service and loved the boat trip there and back. Our guide... See more

Company replied

Rated 5 out of 5 stars

Our time at Tortuga Lodge was thoroughly relaxing and enjoyable. Our room was very clean, comfortable and inviting and the staff was friendly and helpful. We did three guided tours during our stay a... See more

Rated 1 out of 5 stars

TRAVELER WARNING: Disappointing Experience at Tortuguero Lodge & Gardens (Costa Rica) ⚠️ I am sharing our experience to prevent other travelers from being misled by the "premium" label o... See more

Rated 5 out of 5 stars

We used costa Rice Expeditions for two of our trips to CR and on our first in 2015, we visited Tortuga Lodge and Gardens. What a magical place it was. The location is amazing, the room was spacius,... See more

Company details

  1. Hotel

Information provided by various external sources

We offer 27 rooms. 11 Downstairs Terrace Rooms, 12 View Balcony Rooms, 2 Downstairs Suites and 1 Penthouse, all with river views. All rooms have free wireless internet. All rooms do not have air conditioning or television so you can appreciate the sounds of the tropical rain forest. The service style is personalized, informal, caring. No background music. Our food is what a Costa Rican grandmother would cook if she was also a creative and contemporary professional chef. The atmosphere in our lodge is quiet, laid back and tranquil, facing the Tortuguero River. No background music. Our bar serves Caribbean themed cocktails, and we don’t mean piña coladas, though we make a good one of those too.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

71 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful stay

Wonderful stay - excellent service, beautiful hotel and facilities, super location. Highly recommended - you won't regret staying here!

December 13, 2019
Unprompted review
Rated 5 out of 5 stars

Wonderful experience!

Unique location with beautiful garden where we could explore to seek kinds of wild animals.

Very kind and thoughtful staff.

The food in the restaurant is also delicious.

Highly recommend!

December 12, 2019
Unprompted review
Rated 5 out of 5 stars

Beautiful eco lodge

We spent a wonderful few days at tortuga lodge. It is a beautiful eco lodge set in the midst of the jungle. The staff were excellent. They went over and above to ensure we had a brilliant trip (including volunteering to babysit for our 3 young children so we could go on a late night trip to see the turtles). The restaurant was excellent and the setting is idyllic. I couldn’t recommend more highly.

December 12, 2019
Unprompted review
Rated 5 out of 5 stars

We really enjoyed it

We really enjoyed time in this beautiful and comfortable hotel in Tortuguero. Very kind stuff and awesome location, all working for you to spend the best time there. We would repeat our experience there.

October 5, 2019
Unprompted review
Rated 5 out of 5 stars

My wife and I had a fantastic time

My wife and I had a fantastic time at Tortuga Lodge which is in a magical setting. The staff are friendly, helpful and knowledgeable and the food was delicious. The organised trips were all interesting and enjoyable, even with a bit to tropical rain

September 17, 2019
Unprompted review
Rated 5 out of 5 stars

A real oasis

A real oasis. High quality food in a remote district. The resort is only housing 60-70 at max so the excursions are usually having 2-8 people rather than the larger resorts with 20 in a boat. Staff is top notch.

August 16, 2019
Unprompted review
Rated 5 out of 5 stars

Relax and enjoy nature!

Our time at Tortuga Lodge was thoroughly relaxing and enjoyable. Our room was very clean, comfortable and inviting and the staff was friendly and helpful. We did three guided tours during our stay and the staff who led the tours did a great job of locating and pointing out wildlife, such as sloths and "Jesus Christ" lizards (they walk on water!). We would love to return for another visit.

August 16, 2019
Unprompted review
Rated 5 out of 5 stars

A unique location and first class service

From the moment we arrived we experienced first class service in a unique location. We were so pleased that we chose to visit Tortuga Lodge with Costa Rica Expeditions. The tour guides were very knowledgeable and the opportunity to visit the local school to speak English with the children provided us with another special memory to take away.

August 16, 2019
Unprompted review
Rated 5 out of 5 stars

Tortuga Lodge, for families or couples

Second visit to Tortuga Lodge, wonderful accommodation, lovely friendly staff and fantastic wildlife in the hotel grounds. We would love to go back next week if we could, perhaps next year.
Enjoy this special lodge.

July 25, 2019
Unprompted review
Rated 5 out of 5 stars

wild and beautiful

Confort, even not luxuary, in a truly wild and beautiful location/nature.
We really loved this place...

July 4, 2019
Unprompted review
Rated 4 out of 5 stars

Beautiful location

Beautiful location, you are immersed in the jungle, food is lacking in variety this is due to getting the food to the lodge, lovely pool - very relaxing

June 21, 2019
Unprompted review
Rated 5 out of 5 stars

Great stay at Tortuga Lodge and loved…

Great stay at Tortuga Lodge and loved Tortuguero area. The lodge was in a great location and the staff were attentive and helpful all along the way. The hiking trails behind the lodge and river boat tours are not to me missed.

May 20, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look