totalityservices.co.uk Reviews 

Juliana was super friendly and patient while I figure out some tech issues with logging in and getting my camera on. Knowledgeable and had all the answers to my questions.

It was extremely helpful and seamless. Juliana was really nice, helpful and patient while explaining the whole process.

Good Morning!
I've joined Tempo this week.
Everyone has been so very welcoming so far.
Juliana seems such a nice person, reliable and approachable!

It was important for me to get a new starter induction call done so that I could get to know how to contact Totality, create a new helpdesk service ticket and report issues. The call with Juliana was very helpful and informative, giving me everything I needed to know in terms of the support that I will receive from Totality.

Very quick to respond and helpful service. Juliana was very friendly took my concerns seriously and offered prompt solutions. I felt listened to

On day one, the Totality engineer assigned to on-board us turned up at our offices late and left early without having onboarded the team members that had patiently waited for their turn all day. He went incommunicado and they replaced him with another (who was much better, to be fair). It was a sign of things to come.

1. Revenue loss.

They lost us £100k of leads after making edits to our email set up (without any instruction from us, nor checking the change with us). They talk a lot about their ISO accreditation and the processes that they have - one would have thought their processes were set up to prevent this kind of mistake. It didn’t. They only accepted they had made the mistake after we pushed repeatedly for information on what had happened - the first few responses they attempted to misdirect us on what had happened and cover up their mistake. They made a paltry £2k reduction in fees to compensate us.

2. Not prioritised.

Custom projects (Cyber Essentials, website SSO set ups) took months as they were never prioritised - we constantly had to chase them to move things along and it felt like we were the lowest priority. This went to calls as well, for example our ‘Customer Success Manager’ just didn’t turn up for an account review call and then passed us off to a junior colleague.

3. Lack of skills.

Several of the support team didn’t seem to know what they were doing, like it was their first time on the job (last time I had an update, I had to show the person remotely controlling my machine how to access the update section for various pieces of software).

4. Lack of Google Workspace expertise.

They say they specialise in Google during the sales process, and maybe some of them do, but it's pot luck whether you get them. One support engineer commented to a colleague how they’d never worked with Google Workspace before so weren’t sure how to answer the question - despite Totality telling us all their engineers knew it inside out. They also - as above - lost us £100k in leads due to edits they made to our Google set up.

5. Inefficient and costly processes galore.

For example, to apply an update the computer notifies us that an update needs doing, we have to submit a support ticket, a Totality engineer rings us to arrange an appointment, you attend the appointment to have the update applied - and more often than not, they are late to the appointment that they set. Over the 12 months we were with Totality, this cost us a small fortune in wasted Consultant time.

I hope Totality are much better with other customers, for us they were an incredibly expensive and time-consuming mistake.

The Totality Induction meeting with Juliana A. was useful to me as a new employee as it allowed me to ask questions to understand the set-up of how to submit tickets.

I appreciated her excellent customer service skills, but also that she followed-up with me to ensure I was all set and ready to go. More specifically, I appreciated that she did a deeper dive on more advanced questions which gives me confidence that I can count on them in the future.

Thank you Juliana.

Juliana was super helpful! Largely very impressed with Totality having been using them for the last few weeks. :-)

Juliana Antonio inducted me regarding my IT setup with FMLM, meeting went very well. I didn't have many issues, just system and some windows updates were needed, other than that all good.

Juliana showed me how to raise a ticket, should I have any IT issues, which was very simple. Like me if you've used a computer for over 20 years - it's not difficult to navigate around Microsoft One Drive and it's associated apps.

Juliana was very direct and clear when explaining how to use the helpdesk and by answering the few questions I had.

Juliana was very friendly and helpful. She made sure I was setup for success!

Host is really friendly and explained the procedures several times just to make sure the I understood.

Juliana is great. Super cheerful and helpful.

Juliana was extremely helpful and explained Totality’s services clearly.

Juliana was outstanding. She talked me through how to open a ticket and made sure I fully understood everything we covered!

Juliana was so friendly, cheery and helpful.The information provided was super helpful and she made sure before we finished the introduction that i understood everything and if i needed help in the future i would know who/where to contact for that information. Overall a great experience with Totality Services.

It was a helpful call