Total Watch Repair Reviews 

169
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Amazing service and repairs! I needed to send my 1980's Eco-drive watch to get the Capacitor fixed and it took less than 2 weeks when Citizen said 45 days!

Rated 1 out of 5 stars

I am very disappointed in my experience. The service price was different than I was originally quoted. The service was slow. My watch was shipped to me by FedEx and was lost for several weeks.... See more

Rated 5 out of 5 stars

I had a fantastic experience with Total Watch Repair. They did an excellent job servicing my vintage Omega Speedmaster everything from the craftsmanship to the attention to detail was top-notch. Th... See more

Rated 5 out of 5 stars

Initially, I was a little skeptical to use the live chat on this website. However, I instantly felt comfortable and felt like the representative truly wanted to help me find the perfect band. Not only... See more

Company details

  1. Watch Store
  2. Clothing Store

Written by the company

Total Watch Repair provides expert Repair services since 1992 including Affordable Prices, Watch batteries, Watch bands and watch battery replacement.


Contact info

4.0

Great

TrustScore 4 out of 5

169 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(169)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service.

They had what I wanted and I was able to order it without any problems or delays. It arrived promptly and was exactly what it was advertised to be. Completely satisfied.

February 1, 2013
Unprompted review
Rated 5 out of 5 stars

They get it right!

When my watch band broke recently, I figured I would have to settle for a cheaper looking replacement. I am so happy I found totalwatchrepair. With a touches on the iPad, I had the original,right sized band on its way. Very pleased with the band and service. Will use them in the future, can't wait to have a couple older watches batteries replaced by them!

January 26, 2013
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

I ordered a Teju Watchband around the festive season, unfortunately for me, the shipment got stuck at the USPS facility. This was brought to my notice by the customer service at Totalwatchrepair, who went to check up on the order. Being the festive season, it's understandable for there to be delays. However, after 2 weeks and it not being dispatched, i've contacted totalwatchrepair again, and they apologized for the delay and inconvenience despite it not being their responsibility. They offered me another watch band despite the increased price difference.

Not to mention the prompt replies from them with regards to the problem i'm facing.
It's truly fantastic service which i've not encountered from anyone else except for totalwatchrepair. Would not hesitate to order something else from them.

January 15, 2013
Unprompted review
Rated 5 out of 5 stars

top notch products

the watch band purchased was better than what I expected and I am very pleased with the merchandise and will shop there again the next time I need a replacement bnk for my watch.

January 9, 2013
Unprompted review
Rated 5 out of 5 stars

Would do business with them again.

Oops...ordered the wrong color when I ordered online. Called customer service and she said the order hadn't shown up with her yet but she would make a note and make the adjustment in the order. It came to me in the right color! Also, quality of product was better then I expected.

January 8, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent Service!!!

Total Watch Repair helped me replace my watch band that was unique and hard to find. They didn't even stock the one I needed, but they took care of everything! They located the band I needed and shipped it to me in amazing, blazing speed. I don't know how they did everything so fast! They are very knowledgable in their field of work and very helpful. I highly recommend Total Watch Repair to anyone needing help with their watch.

November 26, 2012
Unprompted review
Rated 5 out of 5 stars

Watch making simplified

I would like to recommend Totalwatchrepair now. to anyone. They stock a variety of watch bands/straps and tailor your order to suit your individual needs. Trying to find them in departmental or box stores is a waste of time because they do not stock them anymore. So I was delighted with what they offered and the speed with which the order was executed. I also learned that they replace crystals for cheap watches too, something that jewelers do not do anymore, and it they do, they cost a fortune! For all these reasons I plan to keep their address and count on their great service. Thanks for what you do to make life simpler.
Richard Worringham

November 25, 2012
Unprompted review
Rated 5 out of 5 stars

Very dedicated to customer satisfaction, fast, courtious, willing to go the extra mile for me.

I needed a clasp for my watch and they requested the numbers on the band and there were none to be found anywhere. I asked if a pictures would work. She said yes and within 1 hour she had contacted the manufacture and had the clasp on the way. Very easy to work with. Thank you for being so dedicated to getting the item I needed within 10 hours of my emailing you. Actually it was probably less than 10 hours.

Thanks again.

October 23, 2012
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect experience

I mistakenly ordered the wrong band for my watch. Total Watch Repair's customer service (in helping me return the band, etc.) was WORLD-CLASS.

I'd give TWR 10 stars if it were possible!

October 22, 2012
Unprompted review
Rated 5 out of 5 stars

Outstanding quality and great service!

I ordered a replacement watchband for my husband's watch. When it arrived (on time, I might add) it was packaged great and the watchband was beautiful! I would definitely order from this company again and recommend you do too!

October 19, 2012
Unprompted review
Rated 5 out of 5 stars

Excellent!

My husband needed a very hard to find watchband, Totalwatchrepair was one of the few sellers that had it online and at the best price.
No fuss, no muss, simply ordered the band and today my husband is wearing his favorite watch again!
Thanks so much for the excellent service.

October 9, 2012
Unprompted review
Rated 5 out of 5 stars

Romanian Client Verry happy

I was verry happy and impress of theys promt acctions , and discounts they even was so flexible to grant me Discount after i missorder without the discount code,

Work via e-mail with me to get the the most preferable deal , they anounce me about my options and support me true the order

I give to this website busines A+++

October 7, 2012
Unprompted review
Rated 5 out of 5 stars

Better than a Jewelry Store

Needed a replacement band for a Citizen Eco-Drive. Was easy to find band on website and place order. Cost was less than half of what I've paid for replacement bands, in the past, from a Jewelry store. Received order in a very timely fashion. Will do business with this vendor in the future (as needed).

October 4, 2012
Unprompted review
Rated 5 out of 5 stars

Band Leader

I ordered a Citizen Blue Sharkskin band at a great priceand received it in just a few days. Perfect!! I will definitely buy from them again.

September 10, 2012
Unprompted review

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