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Rated 1 out of 5 stars

Totsbots have been bought by Peejamas. I placed an order and am missing an item from the delivery. I've emailed twice the company twice but got no response and there seems to be no other way to contac... See more

Rated 3 out of 5 stars

We bought a few items from Tot Bots. The delivery and service were excellent. Unfortunately the biodegradable nappy liners gave my son nappy rash - liquid doesn't appear to go through/isn't soaked aw... See more

Company replied

Rated 5 out of 5 stars

Bought to be used as night nappies for my nearly 3 yr old who we still potty training.I have used them before so was confident purchasing them. You need to wash them few times before use for them to a... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service.ordered as part of local council scheme ,the code wouldn't work but customer service very kindly put it through manually and delivered it before the due date. Only downside... See more

Company replied

Company details

  1. Shopping & Fashion

Written by the company

Award winning reusable nappies, made in the UK. Making the world a fluffier place to pee in since 2001.


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Non conventional use - excellent products

Great company to buy from , I bought one of their nappy buckets ,so ordered the bucket liners , some wash cloths and washing powder.
My use may be a little 'outside the box' as the bucket is used for adult washable incontinence wear. Which the powder does a fantastic job of washing , the little washcloth are a great size for covering the opening on the cpap mask to stop flies or any other things going in it - I'm sure they would also be excellent for their traditional uses to but feel maybe their missing out on an expansion area for the company as marketing the bucket which is larger than a standard bucket and closes tightly with catches is ideal for any child or adults items not just baby reusable. Also the washing powder had things smelling fresh an clean and irritant free.

June 18, 2023
Rated 4 out of 5 stars

Pretty

I bought these for my granddaughter who won't be arriving until November. They look lovely quality and bright. However, I think a booklet listing each item and some instructions on how to use them would be a brilliant idea

June 17, 2023
Rated 1 out of 5 stars

Leaky Nappies

Unfortunately they don’t seem to work. I’ve got the all-in-one Tots Bots nappies but they leak from the sides as the liner appears too thin for the nappy. Contacted customer services who asked me to send pictures, which I did, and have not had a reply since. Spoken to other users who have had the same problems and have had to buy additional products to stop these from leaking. I have been using different branded reusables for 6 months now without issue.

July 28, 2023
Unprompted review
TotsBots logo

Reply from TotsBots

Hi Gemma,

Thanks for getting in touch! I'm so sorry you've had such an experience with us, if you can please pop me another email, I've had a look through and can't see any in the inbox from you but we have had some issues with our inbox.
Fingers crossed we can get to the bottom of your leaky nappies soon! :)

Rated 4 out of 5 stars

Lots of pros, one con.

Shipment was fast and reliable, quality of nappy wraps is great and the aesthetics are just beautiful. The only thing we didn't like much was the new closing design of the size 2 wraps: While the earlier models used to have, like, detached flaps (and the smaller ones still do), this size now has ones that aren't detached. This leave less room for (chubby) legs and might be a bit less comfortable for the toddler.
All in all, still great high quality products.

June 5, 2023
TotsBots logo

Reply from TotsBots

Hi,

Thanks for taking the time to leave us a great review and for the feedback. I'll be sure to pass it onto the team! :)

Rated 5 out of 5 stars

Everything by the book

Fast process from ordering to delivery. Regular updates on order. No unnecessary amount of packaging. I would love though if shipping could be international, not all product/design available at Hungarian retailers, sadly.

May 31, 2023
TotsBots logo

Reply from TotsBots

Thanks for taking the time to leave us a great review! :)

Rated 5 out of 5 stars

lovely nappy kit

lovely nappy kit, great customer service.

February 27, 2023
TotsBots logo

Reply from TotsBots

Thanks for taking the time to leave us a great review! :)

Rated 3 out of 5 stars

Customer service needs improvement

The diapers are all nice and what I expected. The customer service however, there's more to be desired there. I ordered a few things plus a kit of EasyFit all-in-one Nappy 3 Pack - Woodland diapers for my baby boy, they were all 3 different colors on the website, but nobody called me to tell me that they have ran out of one of the colors, so they just straight up sent me two pink ones instead without calling me or messaging me to check if I'm ok with that. I have worked in customer service before and we would always call first to check if it's ok with the customer, but nobody asked me. When I messaged they said I can return them if I want to, but this gets really complicated for me because I order all the way from Bulgaria through an additional delivery company and any kind of shipment like that is more expensive than the diapers themselves.

May 14, 2023
TotsBots logo

Reply from TotsBots

Hi Vanya,

Thanks for taking the time to leave a review. We're so sorry you were unhappy with the prints sent, unfortunately with the particular items ordered in the sale it does at times mean that the prints vary. We have now ensured we're making this clear on the website so customers can make the decision based on the information they have at the time of ordering.

Thanks :)

Rated 5 out of 5 stars

Excellent products and customer care

The company's products are great and they have amazing customer care. I made an order right before going on holiday and they agreed to send it when I returned home! Highly recommended!

May 9, 2023
TotsBots logo

Reply from TotsBots

hi,

Thanks for taking the time to leave such a great review!

Tots :)

Rated 5 out of 5 stars

Very Happy Customer

Wow! What lovely bright colourful designs. I especially like the farm print. My baby is 4 months and the buttons made it very easy to fit to size. The inner pads are very absorbant and the disposable liners simple to use. I am so pleased the all in one starter set can expand as she grows. I emailed the team and the customer service was reassuring giving me all the info I needed and an update on my order. Thank you Tots Bots.

May 8, 2023
TotsBots logo

Reply from TotsBots

Hi,
Thanks for leaving such a great review! We're always happy to help where we can!

Tots :)

Rated 4 out of 5 stars

Tots bots bundle

I bought a bundle pack - unfortunately 2 of the wraps were missing from the pack but I emailed and they responded straight away and sent the wraps out separately. We have only just had our baby so haven’t used the nappies yet but I’m looking forward to trying them.

May 2, 2023
TotsBots logo

Reply from TotsBots

Hey!

Thanks for taking the time to leave a great review!

Tots x

Rated 5 out of 5 stars

Totsbots love

Perfect quality and fast delivery. Thank you!

April 29, 2023
TotsBots logo

Reply from TotsBots

Thanks for leaving a great review! :)

Rated 1 out of 5 stars

Not great

I used real nappies with my previous 2 children... Prefolds and a wrap. Therefore I wanted to give all in ones a go.
I don't find these particularly absorbent and they take forever to dry so I didn't find these very useful.
They look pretty though I guess

April 26, 2023
TotsBots logo

Reply from TotsBots

Hi Kat,

Thanks for taking the time to leave a review. We're so sad to hear of your experiences with the Easyfits, if you pop our customer service team an email we will do all we can to help get them working for you and your little one.

Thanks,

TotsBots x

Rated 3 out of 5 stars

Good nappies but no customer response

AIO Nappies work well for us when an addition booster is used too, but one nappy arrived with a small hole in it where the popper had been moved. I contacted tots bots but haven't heard anything back about it which is my reason for 3 stars.

March 21, 2023
TotsBots logo

Reply from TotsBots

Hi Mary,

Thank you so much for taking the time to leave a review.

I'm so sorry you've not had a response from us, I've popped you an email to see if we can find out what happened with your email and also to resolve the nappy with the missing popper :)

Thanks!

Rated 3 out of 5 stars

OK overall but not for us

Although I originally liked the idea of a Velcro fastening it is actually more hassle than it’s worth when it comes to washing (Velcro sticking to other nappies). I also loved the idea on the insert being inside the nappy however this seems to lead to them taking if longer to dry in comparison to other nappies I have that use seperate inserts. It took a while to fit them well enough on my little one to prevent leeks but I think we finally have the hang of it. Overall ok but we have found another brand works a little better for our needs

March 24, 2023
TotsBots logo

Reply from TotsBots

Hi!

Thank you for taking the time to leave a review!

With the Velcro fastenings the tabs should be able to fold back on themselves, doing this stops them from sticking to other items in the wash. :)

For the inserts, while they are attached they do lift out so you can hang them out by the insert to help reduce drying time. They can take a while to dry though, even when doing this, we find if you turn them inside out about half way through the drying time it really helps to speed up the process. I hope these tips help a little.

Thanks!

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