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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality and unique design of the products. Customers consistently highlight the excellent craftsmanship and durability of items, noting they are well-made and last a long time. Many people appreciate the wide range of products and the ease of ordering, with items arriving quickly and exceeding expectations. However, some customers also noted that the small leads were heavy for small dogs due to oversized buckles.

What people talk about most

Product

People report positive experiences with product quality, often praising the durability and craftsmanship of... See more

Quality

Clients share positive opinions on quality, consistently praising the products as well-made, sturdy, and... See more

Order

Consumers find the ordering process to be positive, with many expressing happiness with their recent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had seen their stand at crufts and really loved the leads as they were very different from any thing I’ve ever seen. I ordered one in my choice of colour and pattern, it arrived quickly and was ev... See more

Rated 5 out of 5 stars

Great experience! The toy I ordered is one I've gotten before from TouchanGo. It lasted well and was well made. I contacted the company by email when I didn't receive a tracking number and they res... See more

Rated 5 out of 5 stars

The choice of colours was good, although I wasn’t 100% clear on what the different materials were. I love the finished product (although now I have it, it looks very Halloween-y which wasn’t my intent... See more

Rated 5 out of 5 stars

I was very happy to receive my latest Touchango order. Our Labradors love your Bungee Mop toys and the new mops look as great as the ones we have. The order arrived more quickly than we expected - t... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Top quality dog gear from leading brands including TotoFit, Hurtta, Ruffwear, Canine Magnetix as well as our very own Touchango Toys.


Contact info

4.9

Excellent

TrustScore 5 out of 5

551 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quick and easy ordering, great dog toys.

Quick and easy ordering, fabulous toys which our dogs go mad to play with!
I particularly like that many of their toys are made in the UK.

August 29, 2025
Touchangok9 logo

Reply from Touchangok9

Thank you so much for taking the time to leave a review, and so glad you love our products! All of our toys are handmade by ourselves in our workshop in Kent, something we are very proud of.
Happy playing !

Rated 2 out of 5 stars

The small leads I ordered have small collars but the leads are very heavy for small dogs. The buckles are very big and heavier than I expected.

The small leads I ordered have small collars. I feel the leads are very heavy for small dogs. You have used over sized buckles that add to the weight.

June 30, 2025
Touchangok9 logo

Reply from Touchangok9

Hi Cherie, we are sorry that you were not happy with your purchase.
The Sparkle Plaited Slip leads do weigh less than 300g, to put into perspective. There are no buckles on these products, but you did select the optional swivel attachment which i think you are referring to. We use this size swivel as it has to be appropriate for the width of the webbing, plus up to our high standards of durability - we will not use cheap hardware I'm afraid.
We sell a large volume of these products to all sizes of dogs - our apologies that you felt they were not appropriate for yours.
Kind regards,
Jo

Rated 5 out of 5 stars

1st class…

Fantastic product very strong and well made with fast prompt delivery.
I was recommended by a friend who used this company and was not disappointed.

May 28, 2025

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