TOUCHSALE Reviews 

98
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Beware of their returns policy. Any item returned used, opened, or with a broken manufacturer seal will incur an automatic 20% deduction from the refund value to cover los... See more

Rated 5 out of 5 stars

I enquired about an item that wasn’t in stock, it was ordered in and shipped within 2 days! Amazing! I was kept completely in the loop all the way, considering its so close to Christmas and during a p... See more

Rated 5 out of 5 stars

Good selection of goods, at competitive prices, shipped very quickly. One negative. I wrote to them asking to pay via bank transfer, and they did not reply, i ended up paying by card. Perhaps also the... See more

Rated 5 out of 5 stars

I’ve just received my delivery of a Dbramente phone case which I’m delighted with. I’m just as delighted with the top class buying experience delivered by Touchsale uk. Very competitive pricing and gr... See more

Company details

  1. Electronics Store

Written by the company

Touchsale - Shop online computers, smartphones, components & more new tech. Next day delivery on thousands of items.


Contact info

3.4

Average

TrustScore 3.5 out of 5

98 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(98)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent!

Excellent! Ordered a OnePlus Nova from here and it was in my hands a couple of days later! Can't knock touchsale asked a question and got a reply within 10 minutes, very professional. Love how you can checkout with laybuy to spread the cost over some weeks would order from these guys again. Thanks ☺️

December 31, 2020
Unprompted review
Rated 5 out of 5 stars

Unbeatable for service!

I enquired about an item that wasn’t in stock, it was ordered in and shipped within 2 days! Amazing! I was kept completely in the loop all the way, considering its so close to Christmas and during a pandemic! a company where a customer actually feels they matter, thank you TouchSale and yes I’ve shopped before and def will continue to do so, thank you!

December 21, 2020
Unprompted review
Rated 5 out of 5 stars

Superb!

Superb! Ordered many items here - excellent communication and customer service! Will be ordering more items soon! ⭐️⭐️⭐️⭐️⭐️

December 11, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent speedy transaction and…

Excellent speedy transaction and delivery. Cannot fault this company and would highly recommend.

December 2, 2020
TOUCHSALE logo

Reply from TOUCHSALE

Hi,

Thank you for rating TouchSale 5⭐.

Many Thanks,
CEO TouchSale.

Rated 5 out of 5 stars

Update of previous flagged review..

After my previous attempts to get in touch with customer service, things stepped up a gear after my 1 star review, and withing 24 hrs my goods were dispatched and received, now the reason for 4 stars is maybe keep customers informed a bit more re their order? As I ordered on a Sunday and heard nothing till I left a review on the Thursday. Now the goods arrived and I've not opened them as they are for Xmas present.
So maybe just that little bit more customer service during the initial ordering and that would've saved a bad review but it's now rectified.
Would I use them again? Yes I'm currently about to order another item.
Other watch arrived ASAP withing 2 days of ordering so I'll up the anti with an extra star

November 25, 2020
Unprompted review
TOUCHSALE logo

Reply from TOUCHSALE

Hi John,

Thank you for rating TouchSale 4⭐.

Many Thanks,
CEO TouchSale

Rated 5 out of 5 stars

Good trustworthy store

I purchased a Samsung phone from this site and despite a slight delay in delivering (Covid) it came in good time and was perfect.

October 2, 2020
Unprompted review
TOUCHSALE logo

Reply from TOUCHSALE

Hi Don,

Thank you for rating us 5⭐

Kind regards,
Touchsale Team

Rated 5 out of 5 stars

I took a risk on this company. So glad I did

I took a risk on this company as I had never heard of them but I needed a phone for my son's bday and money was tight they excepted zip (where u pay fortnightly).
I'm so glad I took the risk as I wouldn't ever shop anywhere else for phones ect now
Excellent communication i MSGED them after I placed my order and explained it was my boys bday I had paid for Xpress delivery (2 days) but could really do with next day which they sorted for me they get back to you very quickly happy with the product literally a brilliant transaction couldn't be happier would 100% recommend to everyone I know am even ordering 2 more handsets for Xmas won't go anywhere else even though I don't need to use zip for payment now 😃

October 1, 2020
Unprompted review
TOUCHSALE logo

Reply from TOUCHSALE

Hi Laura,

Thank you for rating us 5⭐

Kind regards,
Touchsale Team

Rated 5 out of 5 stars

I actually want to say I'm sorry for my…

I actually want to say I'm sorry for my last review I was to stick to judge they processed my order real wyick and on time I forgot you have to to wait 6 to 10 days which is clearly writing and I just ignored it but thank you guys will differently shop again grate store and grate customer service thank guys God bless

September 2, 2020
Unprompted review
TOUCHSALE logo

Reply from TOUCHSALE

Hi Actar,

Thank you for rating us 5⭐.

Kind regards,
Touchsale Marketing Team.

Rated 1 out of 5 stars

My phone had problems from day one this is the second purchase 😱

I am disappointed bought an a10 In June it started having charging issues but I ignored it still kept it. Then bought a21s in July from day one charging problems then it got better then a few days later wasn’t charging and it started flashing!!! A brand new phone that’s been protected like a baby in a hard case with front cover, barely used I finally was able to email them they said it will take 48hours still waiting so I can get a refund this is ridiculous less than 10 days the phone nhs problems I’ve never seen this before I’m questioning if the phone was guenine and costs £50 more than even Argos and loads of other shops.

August 4, 2020
Unprompted review
TOUCHSALE logo

Reply from TOUCHSALE

Hi,

We have informed our supplier yesterday about your issue.

Update: The arrangement has not end from your side .
We have accepted as you are happy with the purchase.
Any issues with the handset it will cover by manufacturer.
Please visit one of Samsung Showroom and they will be able to fix the handsed for you.

Kind regards,
Touchsale.

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