Touchstoneconsultinggroup Reviews 77

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

A very easy process from.start to finish. Had an initial discussion with an operative and then supplied basic information.ation. a couple of calls to inform of progress and then is was done. £500... See more

Company replied

Rated 5 out of 5 stars

Excellent, efficient honest and reliable. They kept me updated throughout the process form when I signed up on their Facebook advert. Now just got a cheque through the door for £478.21 They e... See more

Company replied

Rated 4 out of 5 stars

Really quick and easy to use they got back with no problem. Really good kept me informed throughout the whole process and didn’t have to wait too long either but it will be really good if they can... See more

Company replied

Rated 3 out of 5 stars

I'm not happy with this company, they have received my refund from hmrc but, I have not received my payment from them. Why does it take 35 days or more for security checks when all of my details were... See more


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

77 reviews

5-star
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Rated 5 out of 5 stars

Company very helpful

Company very helpful
Everything explained about process
Kept up to date about everything
Cheque delivered inside time schedule

November 30, 2023
Unprompted review
Touchstoneconsultinggroup logo

Reply from Touchstoneconsultinggroup

Dear Colin,

Thank you for your feedback. We are very happy to hear that you are happy with the service and refund that you have received.

Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.

Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944

Rated 4 out of 5 stars

Good service

December 1, 2023
Unprompted review
Touchstoneconsultinggroup logo

Reply from Touchstoneconsultinggroup

Dear Andre,

Thank you for your feedback. We are very happy to hear that you are happy with the service.

Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.

Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944

Rated 4 out of 5 stars

Great Service 👍

Really quick and easy to use they got back with no problem. Really good kept me informed throughout the whole process and didn’t have to wait too long either but it will be really good if they can do something about services charges is a bit to higher for someone getting upto £500 from HRMC and after deducting all the charges the person get less than £200 is not too good.

Thanks
Olubisi

December 12, 2022
Unprompted review
Touchstoneconsultinggroup logo

Reply from Touchstoneconsultinggroup

Dear Olubisi,

Thank you for your feedback. We are very happy to hear that you are happy with the service.

Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.

Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944

Rated 5 out of 5 stars

very happy and very grateful

November 1, 2023
Unprompted review
Touchstoneconsultinggroup logo

Reply from Touchstoneconsultinggroup

Dear Marina,

Thank you for your feedback. We are very happy to hear that you are happy with the service and refund that you have received.

Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.

Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944

Rated 5 out of 5 stars

Sorted my tax refund quicker than I…

Sorted my tax refund quicker than I expected very gd service

December 4, 2023
Unprompted review
Touchstoneconsultinggroup logo

Reply from Touchstoneconsultinggroup

Dear Stuart,

Thank you for your feedback. We are very happy to hear that you are happy with the service and refund that you have received.

Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.

Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944

Rated 1 out of 5 stars

Dissatisfied with this group

This group does not even deserve the one star you have to press before writing a review. My husband received a letter from the Hrmc stating he would receive £500 but that touchstone group will have the check and be in touch with us !!! my husband had a check for £189 which is disgusting!! As far as i am concerned anyone please do not go through this group. As it disgusting how much they take off you for doing paperwork. We are looking into get advice about this company.Anyone do not go through this group look into doing the paperwork yourself.Mrs B Hughes

November 28, 2023
Unprompted review
Touchstoneconsultinggroup logo

Reply from Touchstoneconsultinggroup

Dear Barbara,

Thank you for taking the time to review our business.
We have noted your feedback regarding your recent experience with us.

We would like to discuss this further with you to better understand and address your concerns.

Please contact us on info@totaltaxclaims.com or call us on 0161 518 0944.
Your feedback is valuable to us as we continuously strive to improve our service.

We look forward to resolving this matter with you.

Kind Regards,

Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944

Rated 5 out of 5 stars

Really quick and easy to use they got…

Really quick and easy to use they got back I wanted with no problem. Really good kept me informed throughout the whole process and didn’t have to wait too long either
Thanks
Mark Coombes

November 17, 2023
Unprompted review
Touchstoneconsultinggroup logo

Reply from Touchstoneconsultinggroup

Dear Mark,

Thank you for your feedback. We are very happy to hear that you are happy with the service and refund that you have received.
Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.

Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944

Rated 4 out of 5 stars

Made quick and easy

Made quick and easy. Then get the check in the post. Thanks

October 31, 2023
Unprompted review
Touchstoneconsultinggroup logo

Reply from Touchstoneconsultinggroup

Dear Joanne,

Thank you for your feedback. We are very happy to hear that you are happy with the service and refund that you have received.
Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.

Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944

Rated 5 out of 5 stars

great team it took a while to get…

great team it took a while to get sorted but got there in the end

November 13, 2023
Unprompted review
Touchstoneconsultinggroup logo

Reply from Touchstoneconsultinggroup

Dear Ian,

Thank you for your feedback. We are very happy to hear that you are happy with the service and refund that you have received.
Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.

Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944

Rated 5 out of 5 stars

Is very good team and I like very much…

Is very good team and I like very much to work with them theank you.
Florian Gheorghita Lascar

November 13, 2023
Unprompted review
Touchstoneconsultinggroup logo

Reply from Touchstoneconsultinggroup

Dear Florian,

Thank you for your feedback. We are very happy to hear that you are happy with the service and refund that you have received.
Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.

Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944

Rated 5 out of 5 stars

I had looked in to this then forgot…

I had looked in to this then forgot about it was a nice surprise to receive a cheque

September 5, 2023
Unprompted review
Touchstoneconsultinggroup logo

Reply from Touchstoneconsultinggroup

Dear Albert,

Thank you for taking the time to review our business.
We have noted your feedback regarding your recent experience with us.

We would like to discuss this further with you to better understand and address your concerns.

Please contact us on info@totaltaxclaims.com or call us on 0161 518 0944.
Your feedback is valuable to us as we continuously strive to improve our service.

We look forward to resolving this matter with you.

Kind Regards,

Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944

Rated 5 out of 5 stars

Easy and no fuss

Easy and no fuss. Had to fill out a simple form a few phone calls and 8 weeks later received my cheque in the post. Very happy with the service regards Mark loomes

August 1, 2023
Unprompted review
Touchstoneconsultinggroup logo

Reply from Touchstoneconsultinggroup

Dear Mark,

Thank you for your feedback. We are very happy to hear that you are happy with the service and refund that you have received.
Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.

Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944

Rated 5 out of 5 stars

Tax claim

They made my claim effortless, very easy from start to finish, the communication was very good

November 8, 2023
Unprompted review
Touchstoneconsultinggroup logo

Reply from Touchstoneconsultinggroup

Dear Victor,

Thank you for your feedback. We are very happy to hear that you are happy with the service and refund that you have received.
Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.

Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944

Rated 5 out of 5 stars

Tax claim

They made my claim effortless, very easy from start to finish, the communication was very good

August 31, 2023
Unprompted review
Touchstoneconsultinggroup logo

Reply from Touchstoneconsultinggroup

Dear Sirs,
Thank you for your feedback. We are very happy to hear that you are happy with the service and refund that you have received.
Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.

Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944

Rated 5 out of 5 stars

Great company …

Very easy to apply great communication throughout the process

November 2, 2023
Unprompted review
Touchstoneconsultinggroup logo

Reply from Touchstoneconsultinggroup

Dear Angela,

Thank you for your feedback. We are very happy to hear that you are happy with the service and refund that you have received.
Your comments and service are important to us, and we thank you for your words and choosing Touchstone Consulting Group.

Kind Regards,
Touchstone Consulting Group
info@touchstoneclaims.co.uk
0161 518 0944

Rated 5 out of 5 stars

James black

Excellent service

July 12, 2023
Unprompted review
Touchstoneconsultinggroup logo

Reply from Touchstoneconsultinggroup

Dear James,

Thank you for your feedback. We are very happy to hear that you are happy with the service and refund that you have received.

Your comments and service are important to us, and we thank you for your words and choosing Ensign Advisory Ltd.

Kind Regards,
Ensign Advisory LTD
info@ensignadvisory.co.uk
0161 518 0949

Rated 5 out of 5 stars

Excellent experience. Was happy with the service

Was happy with your service. Excellent experience

October 11, 2023
Unprompted review
Touchstoneconsultinggroup logo

Reply from Touchstoneconsultinggroup

Dear Daphne,

Thank you for your feedback. We are very happy to hear that you are happy with the service and refund that you have received.

Your comments and service are important to us, and we thank you for your words and choosing Ensign Advisory Ltd.

Kind Regards,
Ensign Advisory LTD
info@ensignadvisory.co.uk
0161 518 0949

Rated 5 out of 5 stars

Fast and really polite and friendly

October 10, 2023
Unprompted review
Touchstoneconsultinggroup logo

Reply from Touchstoneconsultinggroup

Dear Graham,

Thank you for your feedback. We are very happy to hear that you are happy with the service and refund that you have received.

Your comments and service are important to us, and we thank you for your words and choosing Ensign Advisory Ltd.

Kind Regards,
Ensign Advisory LTD
info@ensignadvisory.co.uk
0161 518 0949

Rated 5 out of 5 stars

Easy to deal with

October 4, 2023
Unprompted review
Touchstoneconsultinggroup logo

Reply from Touchstoneconsultinggroup

Dear Sirs,

Thank you for your feedback. We are very happy to hear that you are happy with the service and refund that you have received.

Your comments and service are important to us, and we thank you for your words and choosing Ensign Advisory Ltd.

Kind Regards,
Ensign Advisory LTD
info@ensignadvisory.co.uk
0161 518 0949

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