Tourist Japan Reviews 

584
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly knowledgeable tour guides who share fascinating insights into local culture, history, and traditions during their wonderful daily trips. Travelers also deeply appreciate the comprehensive, well-organized itineraries, friendly communication, and engaging activities that make exploring new cities truly memorable and fun. Some reviewers were not happy with specific logistical details, mentioning issues related to hotel transfers, pickup arrangements, and unclear meeting points for tours. Some people occasionally experienced minor communication hurdles or wished for smoother arrangements regarding local transportation and tight schedules during their travels.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their warmth, friendliness, and... See more

Location

Customers had positive experiences with location, noting that the beautiful scenery and fantastic tours... See more

Service

Customers consistently note positive experiences with service, highlighting knowledgeable guides who go above... See more

User experience

Reviewers mention positive feedback about user experience, highlighting engaging guides who are warm,... See more

Holidays

Consumers find holidays to be a wonderful experience, frequently highlighting amazing tours, comprehensive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This tour was an experience I will never forget. The scenery was beautiful, and the different views of Mt. Fugi were AMAZING! But what made the tour most fun was our tour guide Shish. He was second t... See more

Company replied

Rated 5 out of 5 stars

Our tour guide Zero-San made the tour an enjoyable experience and we were delighted that he was so involved, interested, and knowledgeable. He guided us through the journey and we were very pleased w... See more

Company replied

Rated 5 out of 5 stars

I am absolutely greatful, Tourist Japan and Jiro Baba, our guide, made this experience so worth it I'd do it again a hundred times. Thank you Jiro for showing us your beloved homeland and a piece... See more

Company replied

Rated 5 out of 5 stars

My wife and I have just completed a 14 day tour in Japan organised by Tourist Japan. They organised our tours, accomodation and travel between cities. We had a comprehensive itinerary. We also rece... See more

Company replied


Company details

  1. Tour Agency

Written by the company

We're Japan's passionate travel brand because we do things differently. We believe in travel with passion. In experiences. In using technology to give great service. And in showing Japan as more than just a land of history and religion, but as the land it is. A land full of intense flavors, vibrant sounds, diverse faces, fascinating personalities, incredible nature, and most importantly, unrivaled memories. It's also our home. We live it, we breathe it, and we never stop trying to do better. Thousands of people plan trips using our online platform, and many more happy travelers have journeyed to Japan with us. We’re a team of friendly, professional, multi-lingual, and super experienced Japan experts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

584 reviews

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No recent history of asking for reviews

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4.7

All reviews

(584)

130 reviews in the last 12 months

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Rated 5 out of 5 stars

A tour that casts a spell over you

A tour that casts a spell over you, with brilliant, friendly guides and unforgettable sights, tastes, and experiences. I highly recommend it!

November 16, 2025
Unprompted review
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Reply from Tourist Japan

Thank you for the recommendation, Dieter! It’s wonderful that the tour felt so magical.

Rated 5 out of 5 stars

Jiro is an amazing guide

Jiro took the time to teach us Japanese culture as we walked through the shrine. We learned so much about Tokyo and took in important sites. He is an amazing guide.

November 14, 2025
Unprompted review
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Reply from Tourist Japan

Thank you, Genevieve. Jiro is indeed an excellent guide, and his deep knowledge of Tokyo and Japanese culture really makes the tour an unforgettable experience!

Rated 5 out of 5 stars

Great fish market experience with Aki

We did street food tasting with Aki. He was very knowledgeable and patient to answer all of our questions. He introduced us to many good food and snacks. We had a great time. High recommended the tour!

November 10, 2025
Unprompted review
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Reply from Tourist Japan

Thank you for sharing your experience. Aki takes great pride in introducing guests to local foods and answering all our travelers' questions. We're delighted you enjoyed his expertise and passion!

Rated 5 out of 5 stars

Jiro was very knowledgeable and…

Jiro was very knowledgeable and friendly. We had a wonderful day walking around Tokyo. The hours and the kms flew by!

November 5, 2025
Unprompted review
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Reply from Tourist Japan

Thank you, Lorna. We’re so glad to hear you had such an enjoyable day exploring Tokyo with Jiro. He loves sharing his knowledge and showing guests the city’s highlights!

Rated 5 out of 5 stars

Really friendly and accommodating…

Really friendly and accommodating guide (Jiro). Knowledgeable and easy to understand. Enthusiastic about sharing his culture. Great recommendations for my evening plans after the tour. I had a fantastic day and evening also.

November 8, 2025
Unprompted review
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Reply from Tourist Japan

Thank you, Cynthia. We’re thrilled to hear your guide made the day informative and fun.

Rated 5 out of 5 stars

Japan 🇯🇵 Lucky 🍀 🎉 birthday 🎂 2025

My sister and I had the pleasure of having Aki as our personal tour guide (with 4 other people). We were very fortunate to have had such a lovely experience walking around Tokyo city through the imperial palace gardens, ginza shopping district, harujuku district, shinbuya crossing and more. What a delightful and insightful perspective from a local. Some highlights made my day even more special- celebrating my birthday with a special treat at Haru sushi restaurant. Highly recommend.

November 7, 2025
Unprompted review
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Reply from Tourist Japan

Thank you for sharing your experience. We’re delighted your birthday was made even more special by your Tourist Japan tour and that you enjoyed exploring Tokyo with Aki. Local guides like him bring the city to life with their knowledge and perspective, and we’re thrilled he helped make your day memorable. We appreciate you traveling with us and hope to see you again on a future adventure.

Rated 5 out of 5 stars

Jiro was amazing

Jiro was amazing, he had a great sense of humour and showed us a lot of great stalls, temples, shrines etc. The food tastings were awesome and very different to what we are used too.

November 8, 2025
Unprompted review
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Reply from Tourist Japan

Thank you, Karen. We're thrilled you enjoyed your tour with Jiro as part of your Tourist Japan tour package. Our food tours are all about trying new delicacies, so it's great to hear you were able to do exactly that!

Rated 5 out of 5 stars

First Class walking (and subway) tour

Aki was a fantastic guide and made our day really enjoyable. We were a small group of 6 people and we learned so much about Tokyo and some of the top places to visit in the City. We also learned how to buy tickets and navigate the subway which was really helpful. Lunch at Kura was great fun and inexpensive and we had plenty of time to take in each of the sights we visited. A great mix of parks, temples and shopping areas and a great way to spend our first day in Tokyo. We now have the confidence to explore more on our own. Thank you Aki.

November 7, 2025
Unprompted review
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Reply from Tourist Japan

Thank you for sharing your experience, William. It’s fantastic that you enjoyed your first day in Tokyo with Aki. Tourist Japan guides provide both expert insights and practical tips, from using public transport to exploring the city’s top sights. It’s especially great that the tour with Aki empowered you to continue discovering Tokyo independently, which is exactly the aim of our tours.

Rated 5 out of 5 stars

Good walking tour of Tokyo

Jiro took us all around Tokyo sharing local knowledge, it's impossible to see all of Tokyo in one day but we covered a lot of ground. We endee it with the Shibuya scramble which was awesome

November 5, 2025
Unprompted review
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Reply from Tourist Japan

Thanks for sharing, Isaac. We’re so glad you enjoyed your walking tour with Jiro and got to see so much of Tokyo in one day. We agree that ending at Shibuya Scramble is the ultimate finale!

Rated 5 out of 5 stars

We had a wonderful experience with Jiro this morning in Tsukiji fish market as we walked and talked. It was a super cultural experience that we would highly recommend to any visitor to Japan. Buíochas

We had a wonderful experience with Jiro this morning in Tsukiji fish market as we walked and talked.
It was a super cultural experience that we would highly recommend to any visitor to Japan.
Our guide was understanding and helpful in explaining everything.
We hope to see Jori again before we leave. As we say in our Gaelic language
“Buíochas ó chroí,Gura Míle maith agat”

November 7, 2025
Unprompted review
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Reply from Tourist Japan

Thank you for the recommendation, Ann. We’re so pleased you had such an enjoyable time at Tsukiji Fish Market with Jiro. Buíochas ó chroí!

Rated 5 out of 5 stars

Jiro was a fantastic guide

Jiro was a fantastic guide! It was a lot of fun for us exploring the fish Market and the shrine and temple.
It was nice having Aki as well, as he is a wonderful person.
We would love to have either of them again!

November 6, 2025
Unprompted review
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Reply from Tourist Japan

Thank you for sharing your experience, Kyle. It’s wonderful that Jiro made your visit to the fish market, shrine, and temple so enjoyable, and that Aki added to the day. Both guides bring deep local knowledge and expertise, and we’d be delighted to welcome you on another tour with them.

Rated 5 out of 5 stars

Best of Tokyo in a day

This was a full day of Tokyo highlights, places that are iconic. Our guide Jiro managed to guide our small group thru Temples, Shrines, Cool spots, great view points, Imperial gardens( no benches😂)packed subways, conveyor belt sushi 😀 and ending by dashing across Shibuya crossing . This is a long day. Jiro did an awesome job, This tour could easily be split into two days. Can not commend our guide Jiro enough for his patience with some of the group, who lagged behind due to different issues. Everyone was very understanding and a good time was had by all. This tour was worth it.

November 4, 2025
Unprompted review
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Reply from Tourist Japan

Thank you for sharing your experience, Ellen. Just like you experienced, all Tourist Japan tours are carefully crafted to combine a mix of iconic sights, cultural experiences, and local highlights, allowing guests to see the best of the city while having fun along the way!

Rated 5 out of 5 stars

Jiro was a great guide

Jiro was a great guide. Ended up just being me on the tour so felt very VIP full of interesting facts of area and location with history was fun to learn on enjoyable morning with good tasty stops along the way.

November 1, 2025
Unprompted review
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Reply from Tourist Japan

Thank you, Mark. It's great you appreciated Jiro's local insights! On very rare occasions, often due to cancellations, a tour may have just one guest, providing a uniquely personal experience. We're glad you enjoyed your experience and hope to see you on another one of our tours soon!

Rated 5 out of 5 stars

Overall experience was amazing…..guides…

Overall experience was amazing…..guides we’re knowledgeable and eager to answer any questions
Presented to them….I didn’t like the distances
Between the hotels subways and train stations
For meetup locations…..appreciated the vouchers
Really helpful

October 15, 2025
Unprompted review
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Reply from Tourist Japan

Thank you for sharing, Charles. It's wonderful that you had an amazing experience on your Tourist Japan tour package, and we hope you will travel with us again soon! While we appreciate your note about the distances between hotels and meeting points, we'd like to point out that we do provide a range of hotels in different locations to suit each traveller’s preferences and budget. These can be coordinated according to each traveler's preference during the booking process.

Rated 5 out of 5 stars

Shish was amazing!

Shish was amazing!! He did not only provided all the historic information we need as tourists, but also provided more “common” facts, which have been helpful during all of our stay in Japan. If you have a chance, you should book him!

October 26, 2025
Unprompted review
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Reply from Tourist Japan

Thank you, Miguel. We’re thrilled to hear that Shish made your tour so enjoyable and informative.

Rated 5 out of 5 stars

Group of 7 on the Tokyo Fish Market Tour

We were a group of 7 on the Tokyo Tsukiji fish market food tasting tour. We had the best day with Shish, he is so friendly, passionate, knowledgeable, patient and fun with excellent communication skills, we had lots of laughs and tasted lots of different nothings. It’s a terrific tour & we highly recommend it. Thank you Shish

October 27, 2025
Unprompted review
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Reply from Tourist Japan

Thank you, Jayne. We’re delighted to hear that Shish made your Tsukiji Fish Market tour so fun. His passion, knowledge, and friendly approach really do make the experience special, and we’re thrilled you had a day full of laughs, learning, and tasty discoveries. We’ll be sure to pass on your kind words to him!

Rated 5 out of 5 stars

We had a great day exploring Tokyo with…

We had a great day exploring Tokyo with our amazing guide Shish he was very accommodating and answered all of our questions. He made the day a 5 star

Emma and Jason

October 26, 2025
Unprompted review
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Reply from Tourist Japan

Thank you, Emma and Jason. We’re thrilled to hear Shish made your day in Tokyo a 5-star experience! As with all Tourist Japan guides, he was handpicked for his knowledge, friendliness, and dedication to making each tour special.

Rated 5 out of 5 stars

Amazing Tokyo Tour with Shish!

My husband and I had an amazing walking tour of Tokyo, all thanks to our wonderful guide, Shish. This is our first time in Japan and only our second day here, and Shish set the bar very high for the rest of our tours. He was incredibly knowledgeable, personable, and charismatic. Communication was perfect and appreciated. We are only sad that we dont have Shish for our guide for the rest of our time here in Japan. Thank you for an unforgettable experience!

October 26, 2025
Unprompted review
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Reply from Tourist Japan

Thank you, Sarah. We agree, Shish is an exceptional guide. We’re so glad you enjoyed your tour with him. We will be sure to pass on your kind words, and we hope to welcome you on another adventure soon!

Rated 1 out of 5 stars

Regret: My wife and I did a 7-Day tour...

My wife and I did a 7-Day tour with Tourist, Japan, and we both really regret it. First thing to know about this company, is there not like a normal company for tours. They are a middleman, meaning that they make logistical arrangements for you, but don't themselves take you on the tours themselves. The second thing to know, communicating with them is very problematic. It's done through WhatsApp messages, and they are very slow to respond. There's an emergency number, but we never got it to work. The next thing to know is that the hotels that they book are very poor, and for the price quite a rip off. Oftentimes these hotels are far away from the meeting locations that you're supposed to go to every morning to meet up with your quote" tour" for the day. This means taking taxis or walking excessive distances like early in the morning to meet up with your group for the day.

They are also quite unreliable and inconsistent. The tours we took varied significantly. Some were quite good, as they were operated by independent tour providers. Some are just okay. One time, the tour guide didn't show up for the tour, and I was left to arrange logistics with the tour provider, the hired driver, and tourist Japan. While we should have been on the tour, instead, I was arranging logistics so that the entire group didn't get stranded or the day cancelled. While tourist Japan did offer a discount and recognized this as an abject failure, they were unresponsive across several other complaints.

In conclusion, we did manage to have a great time in Japan, but this is despite working with tourist Japan, not because of it.

Anyone would be capable of replicating the experience they provide. All you need to do is find a hotel room in the city, and then book independent tours each day for yourself. By my estimate, this would save approximately $2,000 out of a $4,000 tour package. My wife and I typically love to do part of our vacation as a tour package, but this one was an abject failure. We did quite enjoy our time in Japan, but this wasn't to do with anything that this company offered. And don't even get me started on the trains and the train transfers... Seriously look elsewhere!

October 4, 2025
Unprompted review
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Reply from Tourist Japan

Dear Joseph,

Thank you for taking the time to provide detailed feedback. We’re genuinely sorry that your experience did not meet your expectations.

I would like to address some important misunderstandings you seem to have about us. Tourist Japan designs its tour packages to combine both convenience and quality. Almost every single day tour is curated by us and self-operated by our team of hand-selected expert local guides. In just a few places, we partner with trusted local operators for their added level of expertise, insight, or access. These partners are carefully selected to ensure that guests receive authentic and engaging experiences.

Regarding accommodations and distances, our packages include a range of hotel options to suit different budgets and preferences. We aim to balance comfort, location, and value while taking into account each traveler's budget and also providing access to daily tours. Clear instructions and vouchers for transportation, including trains, are provided to help guests navigate Japan efficiently.

Our customer service team is available seven days a week, round the clock, to support guests with any questions or issues during their trip. We are continuously reviewing our processes to improve responsiveness and ensure that unexpected issues are resolved quickly.

While your experience did not reflect the level of customer satisfaction we aim for, we’re glad you enjoyed your time in Japan.

Kind regards,
Sophie
Guest Relations Manager
Tourist Japan

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