This tour was an experience I will never forget. The scenery was beautiful, and the different views of Mt. Fugi were AMAZING! But what made the tour most fun was our tour guide Shish. He was second t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our tour guide Zero-San made the tour an enjoyable experience and we were delighted that he was so involved, interested, and knowledgeable. He guided us through the journey and we were very pleased w... See more
Company replied
I am absolutely greatful, Tourist Japan and Jiro Baba, our guide, made this experience so worth it I'd do it again a hundred times. Thank you Jiro for showing us your beloved homeland and a piece... See more
Company replied
My wife and I have just completed a 14 day tour in Japan organised by Tourist Japan. They organised our tours, accomodation and travel between cities. We had a comprehensive itinerary. We also rece... See more
Company replied
Company details
Written by the company
We're Japan's passionate travel brand because we do things differently. We believe in travel with passion. In experiences. In using technology to give great service. And in showing Japan as more than just a land of history and religion, but as the land it is. A land full of intense flavors, vibrant sounds, diverse faces, fascinating personalities, incredible nature, and most importantly, unrivaled memories. It's also our home. We live it, we breathe it, and we never stop trying to do better. Thousands of people plan trips using our online platform, and many more happy travelers have journeyed to Japan with us. We’re a team of friendly, professional, multi-lingual, and super experienced Japan experts.
Contact info
4.7
Excellent
584 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tsukiju fish market tour
Shish, our guide in Tsukiji, showed us the fish market, a temple and a shrine. Very good experience. He is very helpfull
October 23, 2025
Unprompted review
Reply from Tourist Japan
Thank you, Eva and Raafat. We’re delighted you enjoyed exploring Tsukiji Market and its nearby shrines with Shish. We choose our guides for their local knowledge and friendly approach, so it’s wonderful to hear he made your experience so positive.
Had so much fun with guide Shish
Had so much fun with our guide Shish at the Tsukiji market. He shared a bunch of delicious foods with us and told us interesting history of the market. Subarashi!
October 23, 2025
Unprompted review
Reply from Tourist Japan
Arigato, Laura! Our tours are designed to give travelers a real taste of local food and culture, and it’s great to hear Shish made the experience so enjoyable!
Food tour at a fish market
Guide was on time. Tour was organized. Explained culture well. Informative guide.
October 21, 2025
Unprompted review
Reply from Tourist Japan
Thank you, Ludy! We're glad to hear you appreciated all aspects of your tour, Ludy!
Go Shishi!
Our trip today was guided by Shishi, a friendly and knowledgeable guide. We walked through Tsukiji market and the shrines surrounding it and learned a lot of interesting facts about history, culture and the cuisine of Japan. Not only that, but he took his time to give our small group some helpful tips about the city transport and more sightseeing opportunities. Overall a pleasant and comfortable experience :)
October 20, 2025
Unprompted review
Reply from Tourist Japan
Thank you, Katarina. We’re so pleased you enjoyed the Tsukiji Market and the surrounding shrines. Our guides are chosen for their knowledge and willingness to help, so it’s wonderful to hear that Shish’s tips made your day, and your wider Tokyo explorations, even easier.
Tsujiki Market tour
Today’s tour through Tsujiki market was amazing, full of good flavors and lots of fun,thanks to our guide Shish. Shish is a great guide, giving us a lot information about the place,food and also Shrines.We enjoyed our time with great vibes around us!He also extended amazing support in giving us subway tips on how to move around Tokyo.We warmly recommend him as a guide for any tour!
October 20, 2025
Unprompted review
Reply from Tourist Japan
Thank you for sharing, and we’re delighted you had such a fun (and tasty!) time at Tsukiji Market! We carefully design our tours to include a mix of sights, food, and cultural experiences, so it’s wonderful to hear that Shish’s guidance and local tips helped you make the most of your time in Tokyo.
A memorable first trip to Japan
Since this is our first trip to Japan, Tourist Japan has met our expectations so far, from the planning to answering our questions. We just completed our second day and we were paired with a enthusiastic and knowledgeable tour guide named Aki. We had a splendid time at Tsukiji Fish Market, trying different delicacies offered. I highly recommend Tourist Japan for your first trip to Japan.
October 17, 2025
Unprompted review
Reply from Tourist Japan
Thank you for your recommendation, Amaris! We’re thrilled to hear your first trip to Japan with Tourist Japan is living up to your expectations. We carefully design our tour packages with thoughtful planning and clear communication, so it’s wonderful to know this helped make your experience smooth and enjoyable. We’re delighted that Aki made your day so memorable. We hope you continue to enjoy the rest of your tour!
Ask for Aki!
Even though I lived in Japan before for 9 years, I learned so much from our Tour Guide Aki! He was so amazing because of his knowledge of history: energetic and passionate spirit and terrific sense of humor! His attention to detail and the way he interacted with all of his group were so helpful and enjoyable. If you’re planning a trip to Tokyo ask for Aki and I guarantee you’ll be as happy and grateful as I am!
October 16, 2025
Unprompted review
Reply from Tourist Japan
Thank you for sharing your wonderful recommendation! It's great to hear that even after 9 years of living in Japan, our tour was still captivating thanks to Aki's energy and knowledge. We handpick all of our guides to ensure they bring their professionalism, knowledge, and personality to each tour, and it’s wonderful that his humor and approach helped everyone feel comfortable and engaged. We’ll be sure to pass on your kind words to Aki, and we look forward to welcoming you on another adventure with us soon!
The guided trip to Mount Fuji was truly…
The guided trip to Mount Fuji was truly wonderful. Our guide was friendly, thoughtful, and genuinely caring throughout the day. He talked with us during the drive, sharing interesting stories and insights not only about Mount Fuji but also about Japanese culture and daily life. He was very considerate of everyone’s requests and needs, making sure we were comfortable and happy the entire time.
The itinerary itself was excellent, the choice of locations we visited was perfect, and the planning took into account the weather conditions, which made the experience even more enjoyable.
What made the experience special was how personal it felt the guide took time to get to know us, asked questions, and created a friendly and relaxed atmosphere. It felt more like a day out with friends than a typical group tour. Highly recommended!
October 10, 2025
Unprompted review
Reply from Tourist Japan
Thank you for sharing your experience, Ranit! It sounds like a wonderful day on your Mount Fuji tour. It’s fantastic to hear that your guide’s friendliness, thoughtfulness, and attention made the day feel personal and relaxed. We’re delighted that he was able to adapt to everyone’s needs, as well as the weather, making the day even more enjoyable.
Shish was a personable and professional…
Shish was a personable and professional tour guide. He went above and beyond to share Tokyo with our small group. Also, he personally helped me with other transportation details. It was a great day.
October 12, 2025
Unprompted review
Reply from Tourist Japan
Thank you, Kathleen. It’s great to hear you enjoyed discovering Tokyo with us. At Tourist Japan, we pride ourselves on our helpful and knowledgeable guides, so we’re delighted to hear that Shish went the extra mile and made the tour so enjoyable.
Daniel san was berry gooood!
October 11, 2025
Unprompted review
Reply from Tourist Japan
Thank you, Michael! We agree, Daniel is fantastic!
Fish market tour
Daniel was awesome and very informative!! Thanks so much :)
October 11, 2025
Unprompted review
Reply from Tourist Japan
Thank you, Georgia! We’re so pleased you enjoyed the tour with Daniel.
Reply from Tourist Japan
Thank you, Tyran! We’ll pass on your kind words to Daniel.
Our favourite day!
Nari was a wonderful friendly guide and made everything very relaxed and enjoyable while still keeping us fully informed about everything.
This was probably our favourite day so far! Thank you Nari!!
October 10, 2025
Unprompted review
Reply from Tourist Japan
Thank you so much for sharing your experience, Sally! We’re delighted to hear that Nari helped make your day so relaxed and enjoyable. We curate our team of guides to ensure each tour is special, and it’s wonderful that Nari made this day your favorite of the trip. We’ll be sure to pass on your kind words!
Great locations, numerous stops
We had an overall great time! The bus stopped at 5 locations to see Mt Fuji, temples, gardens and lunch. Would recommend comfortable shoes for walking and lots of steps, but every climb or walk was worth the view. This was definitely a tour for great photos, not for history lessons or cultural knowledge.
October 8, 2025
Unprompted review
Reply from Tourist Japan
Thank you for sharing your experience, Alicia! We’re so glad you enjoyed exploring the beautiful spots around Mount Fuji and capturing great photos along the way. At Tourist Japan, we love helping our guests see as much as possible during their tours, so it’s terrific to hear you enjoyed the various sights.
Meeting Mt. Fuji-san
The tour guide Bond was wonderful and made our experience to view and photograph Mt. Fuji a great one. I hope to pront and frame one of the images of Mt. Fuji, which would be a nice way to remember the experience.
October 8, 2025
Unprompted review
Reply from Tourist Japan
Thank you, Nathan! We’re delighted you enjoyed your tour and that Bond helped you find such great photo spots of Mount Fuji. Framing one of your photos sounds like a wonderful way to remember the experience!
We had a very good time on this trip
We had a very good time on this trip. Our guide Shinzo is very kind, knowledgeable and helpful
It was an amazing experience. We visited quite a few different touristic places around Fuji in one trip
October 6, 2025
Unprompted review
Reply from Tourist Japan
Thank you, Zaigham! We’re thrilled you were able to enjoy so much of the Mount Fuji area on your Tourist Japan tour package. Shinzo will be delighted to hear your kind words. We handpick guides who love helping guests get the most out of their day, and it sounds like he made your visit extra special!
Enjoyed the day tour to Mount Fuji and Lake Kawaguchiko
Good stops to get some great views of Mount Fuji and surroundings. We greatly enjoyed the hike up the Arakurayama shrine and Chureito pagoda. Lake Kawaguchiko views and the garden was also excellent. The weather was not favorable at the Mt. Fuji station 5 stop but we enjoyed looking around and being there. The guide, Makoto was very helpful in pointing us to the right places for the views and our choice of food.
October 6, 2025
Unprompted review
Reply from Tourist Japan
Thank you, Ramachandran! It’s great to hear you loved your time at Mount Fuji and Lake Kawaguchiko during your tour package. We carefully designed this trip to include a variety of sights, so we’re delighted you were able to appreciate them, despite the unfavorable weather conditions. It’s wonderful to know Makoto was able to help make your experience so enjoyable.
seiji excellent tour
seiji was an excellent guide. My family and I really enjoyed the tour and explanations, history, and stories.
October 5, 2025
Unprompted review
Reply from Tourist Japan
Thank you, Ab! We're glad you and your family enjoyed the tour and Seiji's stories.
really great service
really great service! very knowledgeable about everything, thank you seiji!
October 5, 2025
Unprompted review
Reply from Tourist Japan
Thank you, Kate! We’re delighted that you enjoyed the tour and that Seiji’s knowledge enhanced the experience even further. We'll be sure to pass on your kind words to Seiji.
A fun morning visiting Tsukiji fish…
A fun morning visiting Tsukiji fish market.
Met some wonderful fellow travellers who were great company. Our guide Daniel did a great job taking us around the busy streets of the market without losing any of us and doing his best to ensure we were all catered for.
September 29, 2025
Unprompted review
Reply from Tourist Japan
We’re thrilled you enjoyed our range of tours in and around Tokyo! It's wonderful to hear you had such a fun time at Tokyo Tsukiji Fish Market. Meeting fellow travelers really adds to the experience. We look forward to welcoming you on more tours in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.