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See what reviewers are saying
The towels are nice but the customer service is very difficult to contact and the response time is even worse. I requested an invoice for my purchase but still waiting!! The colour is not what you ord... See more
Really pleased with the towels I received, really good quality for such a cheap price, I will be also buying the "jumbo" bath sheets though as the budget bath sheets weren't as wide as I need in the... See more
Company replied
Ease of ordering, delivered on time. Love the colour but unlike other jumbo towels I have bought previously there are a few snags which as I saw no indication on the web site that they may be seconds... See more
Company details
Written by the company
Towelsbay is Uk's Top rated Store Manufacturers of Wholesale Towel Textiles Make Towels, Bed & Table Linen, Duvets, Pillows and Bath Robes. We’ve worked with other institutions in various other industries including care homes, restaurants, hospitality and catering. We are based in Anglia Grove in Bolton UK.
Contact info
39 Anglia Grove, BL3 4BY, Bolton, United Kingdom
- +447791384824
- info.towelsbay@gmail.com
- towelsbay.co.uk
3.1
Average
77 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Do not buy this rubbish
Purchased 2 extra super jumbo bath sheets advertised as premium quality yarn luxury towels .
Appalling quality , thin cheap rubbish ! Complete scam and wholesale false advertising . Do Not purchase from this supplier , atrocious customer service and worst quality of towels ever experienced and I've had many years in hospitality industry so i know what quality does look like . As a company you should be ashamed of taking peoples money for this tat . Shame on you !!!!
May 15, 2024
Unprompted review
Awful I ordered towels and was sent…
Awful I ordered towels and was sent face clothes which cost me £33.00 I phoned the number available and got no response .I can not afford to give money away . I have enough to pay and now I have to buy towels again from some where trust worthy
April 30, 2024
I'm gutted with the quality of your…
I'm gutted with the quality of your products. I spent nearly £100 for rubbish quality. No where near Egyptian towels! I have donated them all to the local charity shop!
April 9, 2024
Reply from Towelsbay
Hi Jobay,
We're sorry to hear about your negative experience with Product that's definitely not what we want for our customers. We would love to help turn this around for you.
Could you please contact our customer support team at info.towelsbay@gmail.com? We'll be more than happy to help you with the issue you’ve experienced.
Thank you for your feedback, and once again, we regret that you were not pleased with us. We hope to have a chance to make this right for you!
The timely despatch time between…
The timely despatch time between ordering and receiving the goods.
March 25, 2024
Reply from Towelsbay
Thank you for your kind words, Mr Hanson! We're glad you're happy with our Product and that it's been helpful for your business. We strive to provide the best possible experience so you can be successful.
Do you have any suggestions for improving our offering so you can make the most out of it? Share them at info.towelsbay.co.uk. We look forward to your feedback. Thanks for being such a great advocate for our product/service.
If you ever need help, please don't hesitate to reach out; we're always here.
Not what I ordered
I purchased two sets of 800gsm cream towels from Towelsbay. As I did not receive an order confirmation, I had to contact them. Unfortunately, their responses were brief and not very engaging. Also, initially they provided me with an incorrect tracking code, which was rectified after I asked again.
Upon receiving the order, I discovered that the towels did not match what I had ordered. While they are of decent quality, they are certainly not 800gsm as advertised, more likely falling in the range of 550/600gsm. Additionally, they are yellow in color rather than cream.
Despite the inconvenience, I decided not to return the towels as I already washed them, and I believe the process would be too cumbersome. However, I am disappointed with the discrepancy between the product received and what was advertised. As a result, I do not plan to make any future purchases from Towelsbay.
March 2, 2024
Unprompted review
Reply from Towelsbay
Hi Roberto,
We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
Can you please explain, in detail, what happened so we can take the necessary steps to improve our Product Please contact our customer support team at info.towelsbay@gmail.com. We would appreciate any additional feedback you could provide.
Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.
Excellent service and quality
January 26, 2024
Reply from Towelsbay
Frank, I appreciate your nice sentiments.
We are pleased that our product has met your needs and has benefited your company. Our goal is to give you the greatest experience we can to help you succeed.
In order to maximise your benefit from our offering, are there any ways we could improve it? Contact info.towelsbay@gmail.com to share them. We eagerly await your comments. We appreciate your wonderful support of our goods and services.
Please don't hesitate to contact us; we are always here if you need assistance.
Fast speedy delivery,and good quality
January 12, 2024
Reply from Towelsbay
Hi Valerie,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re enjoying our product
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Do you have any recommendations for us to improve your experience? Please share your suggestions at info.towelsbay@gmsil.com
Parcel not received
Haven't received my towels although delivery has apparently been made (not to my address) & getting no reply from messages,emails or phone calls. Will be reporting them & attempting to get my money back.
October 26, 2023
Unprompted review
Not very good quality but thin
Not very good quality but thin
Need to be given correct email address for customer services would help
October 4, 2023
Reply from Towelsbay
Hi Reynolds,
We're sorry to hear about your negative experience with our Produc that's definitely not what we want for our customers. We would love to help turn this around for you.
Could you please contact our customer support team at info.towelsbay@gmail.com? We'll be more than happy to help you with the issue you’ve experienced.
Thank you for your feedback, and once again, we regret that you were not pleased with us. We hope to have a chance to make this right for you!
Fab as described fast delivery
September 10, 2023
Reply from Towelsbay
Thank you for your kind words, Katie! We're glad you're happy with our service and that it's been helpful for you. We strive to provide the best possible experience so you can be successful.
Thanks for being such a great advocate for our service.
If you ever need help, please don't hesitate to reach out; we're always here.
Stay Happy.
Regards.
Towels are large I asked for extra…
Towels are large I asked for extra large jumbo towels!
Quality is shocking also!
August 27, 2023
Reply from Towelsbay
Hi, Charlene Kendall;
We're sorry to hear about your negative experience with Bath Sheets that's definitely not what we want for our customers. We would love to help turn this around for you.
Could you please contact our customer support team at info.towelsbay@gmail.com? We'll be more than happy to help you with the issue you’ve experienced.
Thank you for your feedback, and once again, we regret that you were not pleased with us. We hope to have a chance to make this right for you!
Good quality products fast delivery…
Good quality products fast delivery exactly as described
August 17, 2023
Reply from Towelsbay
Hi: Stephen Purchase,
Thank you so much for your positive feedback! We are glad to have you as our customer and to see that you are enjoying the our product.
It makes us incredibly happy to know that we were able to help you achieve your goals. We will continue to work hard to provide you with a great experience.
Thanks for taking the time to write this review; It means a lot to us.
Cheers!
Hi sorry but the towels had all bits…
Hi sorry but the towels had all bits coming off them they were washed and didnt dry properly either
August 3, 2023
Reply from Towelsbay
Thank you for your feedback, and we regret that you were not pleased with us. We hope to have a chance to make this right for you!
Very thin and cheap towels
Very thin and cheap towels. See through suppose you get what you pay for
August 14, 2023
Reply from Towelsbay
Could you please contact our customer support team at info.towelsbay@gmail.com? We'll be more than happy to help you with the issue you’ve experienced.
Really good quality budget towels
Really pleased with the towels I received, really good quality for such a cheap price, I will be also buying the "jumbo" bath sheets though as the budget bath sheets weren't as wide as I need in the width, NOT the companies fault..I just didn't read the measurements before buying, I'm still happy with the quality of them though! :)
August 10, 2023
Reply from Towelsbay
"We appreciate your excellent evaluation. We appreciate your nice words and are happy to hear that our product or service surpassed your expectations. We appreciate your choice in us."Reading your 4-star rating makes us incredibly happy!
WOW Brilliant
WOW my towles are so big and soft...easy to order very straight forward and very fast delivery great service Great company
July 26, 2023
Reply from Towelsbay
"Thank you for the glowing review! We are grateful for your kind words and are pleased to know that our product/service has exceeded your expectations. Thank you for choosing us!""We are overjoyed to read your 5-star review!
Omg this is the softest towel I have…
Omg this is the softest towel I have ever got and the size is fantastic
I will be buying more form them
July 23, 2023
Reply from Towelsbay
Hi,Mrs michelle kurz,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you’re enjoying Product.
Not left Hung out to dry
Had to reach out to the company regarding part of my delivery missing Got a really prompt reply super helpful team & resolved issue so quickly
the quality of the items I have received is far better than I anticipated
July 23, 2023
Reply from Towelsbay
Hi,Jenn Rabbit Hyslop,
Thank you so much for your feedback! We're glad to have you as our customer and to see that you’re enjoying Product.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Not quality
Bought sets of bath towels/bath sheets/hand towels for my guest house.
Paid one price for bath towels and a higher price for extra large jumbo bath sheets. Received bath sheets and extra large jumbo towels which were all the same size, despite difference in price. Poor quality poor sizing, bath sheets were long and very narrow. Cannot get any sense from the company, they do not seem to comprehend.
I would avoid buying from this site
July 10, 2023
Unprompted review
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