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See what reviewers are saying
The towels are nice but the customer service is very difficult to contact and the response time is even worse. I requested an invoice for my purchase but still waiting!! The colour is not what you ord... See more
Really pleased with the towels I received, really good quality for such a cheap price, I will be also buying the "jumbo" bath sheets though as the budget bath sheets weren't as wide as I need in the... See more
Company replied
Ease of ordering, delivered on time. Love the colour but unlike other jumbo towels I have bought previously there are a few snags which as I saw no indication on the web site that they may be seconds... See more
Company details
Written by the company
Towelsbay is Uk's Top rated Store Manufacturers of Wholesale Towel Textiles Make Towels, Bed & Table Linen, Duvets, Pillows and Bath Robes. We’ve worked with other institutions in various other industries including care homes, restaurants, hospitality and catering. We are based in Anglia Grove in Bolton UK.
Contact info
39 Anglia Grove, BL3 4BY, Bolton, United Kingdom
- +447791384824
- info.towelsbay@gmail.com
- towelsbay.co.uk
3.1
Average
77 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from Towelsbay
Dear Karen,
Thank you for your review. We hope you are doing well.
We are so sorry to hear that you have had such a poor experience.
Customer satisfaction is always a number one priority for us.
We completely understand how upset you feel after this. We apologize again for this and satisfy you that you never face this issue again.
we provide you with a discount code, You can utilize the discount code “TBOFF” to get 1o% off on your next 5 purchases.
Regards,
Towelsbay Team
Reply from Towelsbay
Hi Tracy,
This means a lot to us. 🙏 Thank you so much for sharing your positive experience with us ❤️
Have a nice day! 😇
Regard,
Towelsbay Team
Bought more animal blankets as gifts
Bought more animal blankets as gifts, they are great sizes and really good quality with super fast delivery. Everyone admires them. Shame there aren't more of the designs available. Only down side I have with the site is there are pages and pages of items not available which does make looking for goods a real pain! Either renew the stock or remove the listings.
April 10, 2023
Reply from Towelsbay
Dear Mhorag Wilkie,
Thank you so much for sharing your positive experience with us ❤
we are so thrilled to hear that you love the items😊
Customer satisfaction is always a number one priority for us.
We completely understand how upset you feel by seeing these.
You no need to worry. We'll update the listings as soon as possible.
Regards,
Towelsbay Team
Great products fab value for money
April 9, 2023
Reply from Towelsbay
Hi Claire Parfitt,
This means a lot to us. 🙏 Thank you so much for sharing your positive experience with us ❤️
Have a nice day! 😇
Regard,
Towelsbay Team
Beautiful towels and very reasonable…
Beautiful towels and very reasonable price I love these
March 27, 2023
Reply from Towelsbay
Dear Elaine Kelly,
Thank you so much for sharing your positive experience with us ❤
we are so thrilled to hear that you love the towels😊 mission accomplished.
Regards,
Towelsbay Team
Delivery was quick but the driver left…
Delivery was quick but the driver left parcel in cupboard didn’t even knock the door
March 26, 2023
Reply from Towelsbay
Dear Wendy,
Thank you so much for sharing your positive experience with us ❤
we are so thrilled to hear that you love the items😊 mission accomplished.
We've submitted a Complaint to the courier company about the delivery person's behaviour.
You'll not face this issue next time
Regards,
Towelsbay Team
how long does it take to dekivery please
March 12, 2023
Unprompted review
Reply from Towelsbay
Dear Bernadette,
Thank You very much for your message & Patience.
Please contact us at info.towelsbay@gmail.com with your order number and details.
Our team member will get back to you soon and resolve your issue ASAP.
Regards,
Towelsbay Team
Very good towels
March 7, 2023
Reply from Towelsbay
Hi John,
This means a lot to us. Thank you so much for sharing your positive experience with us ❤️
Have a nice day! 😇
Regard,
Towelsbay Team
Great quality products
January 27, 2023
Reply from Towelsbay
Dear Glen,
Thank you so much for sharing your positive experience with us ❤️
we are so thrilled to hear that you love the items 😊
Have a nice day! 😇
Regards,
Towelsbay Team
Fantastic quality and price
Fast delivery and what great quality for the price amazing. Will definitely purchase from here again.
January 23, 2023
Reply from Towelsbay
Dear Rachel,
Thank you so much for sharing your positive experience with us ❤️
we are so thrilled to hear that you love the items 😊
Have a nice day! 😇
Regards,
Towelsbay Team
Missing item and towels arrived with…
Missing item and towels arrived with stains on them. First time ordering but won’t be ordering again unfortunately
January 23, 2023
Reply from Towelsbay
Dear ( Emma ),
Thank you for your review, We are so sorry to hear that you have had such a poor experience.
Customer satisfaction is always a number one priority for us. We're deeply sorry for that. We apologize again for any trouble we may have caused you.
Please send us the picture of that item at info.towelsbay@gmail.com
ASAP we will solve your issue and You'll receive your remaining items soon.
There is nothing more important to us then our customers happiness.
we provide you with a discount code, You can utilize the discount code “TBOFF” to get 1o% off on your next 5 purchases.
We are waiting for your response. Have a good day.
Regards,
Towelsbay Team
Reply from Towelsbay
Dear David,
This means a lot to us. 🙏 Thank you so much for sharing your positive experience with us ❤️
Have a nice day! 😇
Regard,
Towelsbay Team
Only some of order delivered
Only some of order delivered, email and messages ignored.
November 21, 2022
Reply from Towelsbay
Dear Mary,
We are so sorry to hear that you had face this trouble.
This is happened because you were trying to contact us in no-working hours.
Customer satisfaction is always a number one priority for us. we're deeply sorry for that. we apologize again for any trouble we may have caused you.
But you no need to worry. We are checking your issue and solve it as soon as possible then send you the remaining order.
Regards,
Towelsbay Team
Reply from Towelsbay
Dear David,
Thank You very much for sharing your positive experience with us. This means a lot to us.
We are much grateful to you.
Regards,
Towelsbay Team
Reply from Towelsbay
Dear Claire,
Thank You very much for sharing your positive experience with us. This means a lot to us.
We are much grateful to you.
Regards,
Towelsbay Team
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