Townend Estate Agents, Idle Reviews 98

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Great experience from the start. If I ever had a query I got a more or less instant response. Nothing too much trouble. Really helpful staff throughout the buying process especially Jake, Nina and Jos... See more

Rated 5 out of 5 stars

I bought my first property through Townend Estate Agents with the help of Jake and Josh. Jake has been consistently helpful, always happy to assist with any queries throughout the entire process. He h... See more

Rated 5 out of 5 stars

Really lovely personal service. All staff are helpful and polite. Gave great impartial advice and were supportive throughout. They walked me through the process step by step as required. definit... See more

Rated 5 out of 5 stars

We had a fantastic experience with Townend Estate Agents. As first-time buyers, the whole process felt pretty daunting at times, but the support we received was exceptional from start to finish.... See more

Company details

  1. Real Estate Agents

Written by the company

A professional family run business with over 25 Years Experience in property sales and lettings.


Contact info

4.8

Excellent

TrustScore 5 out of 5

98 reviews

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Rated 5 out of 5 stars

Wonderful service

Wonderful service. I left the house sale with them and they just got on with it, I didn’t have to worry, right through to completion. Can’t recommend them enough.

March 4, 2020
Unprompted review
Rated 1 out of 5 stars

Will never use this estate agent again

Wasn't happy with they way they dealt with me as a buyer. They got me a electrical report and not fully understanding myself they electrician who they recommend told me everything was ok after a year of having issues with my wiring been advised to get it all changed rang Townend they told me l should have questioned every line on the report and its my fault for not fully understanding, after me telling them l was advised that everything was ok where is wasn't as it didn't have RCD protection l should have been told as the wiring would not pass and is a safety hazard, Townend have washed they hands of it blaming me expected abit more

July 25, 2019
Unprompted review
Townend Estate Agents, Idle logo

Reply from Townend Estate Agents, Idle

Hello Rizwan, thanks for the review.
Your home was purchased through us in April 2018, at the time of purchase you were happy with our services, especially when helping you source tradesmen to conduct the reports you required for your purchase.
You have since had issues with your electrics and in particular the property not having RCD protection. It was made very clear in the original report in 2018 that the electrics did not have RCD protection however you chose not to act upon it.
We take our reviews very seriously and as you can see the majority are positive. I'm sorry you feel that we deserve a negative review, however we cannot be responsible for your failure to understand or act upon a report supplied by an electrician.
Thank you,
Josh

Rated 5 out of 5 stars

Handled my sales & purchase

I was successful in both selling my house and buying my new house with Townend Estate Agents. The process did become quite long and complicated due to a large chain but Townend were there with me to offer advice and provide solutions. This included arranging a short-term, 28 day, rental accommodation to move to temporarily when our buyers needed to move in to our house sooner than we were able to complete on the house we were buying. Topped off with a nice bottle of Champagne when we collected the keys, we were happy with the overall experience.

May 2, 2019
Unprompted review
Rated 5 out of 5 stars

A very quick sale.

The sale has been handled expertly in a quick and user friendly way.

March 29, 2019
Unprompted review
Townend Estate Agents, Idle logo

Reply from Townend Estate Agents, Idle

Thanks for the review. We're glad you're happy with the service we provided.

Rated 5 out of 5 stars

Townend & a bit of Idle banter!

We've been renting with Townend for over the last 20 years,& after us coming out of financial difficulty recently, they've been really supportive on a one to one basis & helped us get back on track with good friendly service & advice from a professional team, they understand on all levels to suit everyone's needs, highly recommended! Cheers guys!

February 16, 2019
Unprompted review
Townend Estate Agents, Idle logo

Reply from Townend Estate Agents, Idle

Hello Simon, thank you for taking the time to leave a review. We appreciate that. - Josh

Rated 5 out of 5 stars

Really good estate agents

Really good estate agents, always helpful and professional

January 28, 2019
Unprompted review
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Reply from Townend Estate Agents, Idle

Thanks Heidi :) appreciated!

Rated 5 out of 5 stars

Sold in Horsforth

I used Townends to sell my home in Horsforth. They were friendly and easy to approach throughout. I’d highly recommend them x

January 3, 2019
Unprompted review
Townend Estate Agents, Idle logo

Reply from Townend Estate Agents, Idle

Thank you, Fiona

Rated 4 out of 5 stars

Great service from everyone kept…

Great service from everyone kept updated staff helpful.

December 28, 2018
Unprompted review
Townend Estate Agents, Idle logo

Reply from Townend Estate Agents, Idle

Hello Sarah, thanks for the review. All the best for the New Year.

Rated 5 out of 5 stars

Friendly and Professional...

Townends Estate Agents were very helpful and professional in our recent house move. Even when we faced the prospect of the sale falling through very late on in proceedings, the team went above and beyond to help us. My wife and I felt supported and felt that our best interests were being catered for throughout the whole sale. We would definitely recommend them!

December 20, 2018
Unprompted review
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Reply from Townend Estate Agents, Idle

Thank you for the positive review.

Rated 5 out of 5 stars

Townends are a fantastic family run…

Townends are a fantastic family run business, with a vast amount of knowledge. They have a great variety of properties for sale and rent but their friendly and personable touch makes finding the perfect home so much easier.

December 19, 2018
Unprompted review
Townend Estate Agents, Idle logo

Reply from Townend Estate Agents, Idle

Thanks David, appreciate the review.

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