Toyl Reviews 69

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

If I could give zero stars I would My complaint us exactly the same as the previous review it sounds like the same box!! Zero response I've used this company many times and Karen is still adverti... See more

Rated 1 out of 5 stars

This is the worst company to try to get to communicate with. I joined at the beginning of March, got my March subscription box, was ok. But on 20th March I got an email from them informing me 39.... See more

Rated 1 out of 5 stars

Please don’t buy!!! If you all could make everyone aware of this account not to buy as she has lied to me in emails and Instagram about that order has been sent Monday or Tuesday (it hasn’t been sent... See more

Rated 5 out of 5 stars

The TOYL monthly subscription box is fantastic! Not only is it amazing value for money but unlike other subscription boxes, Karen really pushes for great quality, well researched products that she can... See more


Contact info

1.9

Poor

TrustScore 2 out of 5

69 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 6% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I would highly recommend this beauty box subscription

This monthly beauty box always contains a selection of high class beauty treats which are always worth far more than I pay. It’s a great way to try a variety of different products. Karen is always responsive to queries and responds in person.
As a subscriber I also get an email from Karen each Saturday and it is always thought provoking and usually funny. I would highly recommend this beauty box to all women. It is intended for the over 40s but the products are generally suitable for any age.

March 16, 2023
Unprompted review
Rated 5 out of 5 stars

TOYL- top of the boxes!

Ideal monthly boxes for the mature woman. I have had these now for a few years. It’s a great opportunity to try premium beauty brands at a really great discount. Karen researches the brands which will provide for the needs of those who buy the monthly boxes and the in between offers.
The mystery boxes which are offered occasionally are full of tried and trusted products.
Without this subscription I would not have had the chance to try several products which I’ve gone on to buy (we get discount codes in the monthly leaflet)
Karen’s regular Instagram, weekly emails, Facebook lives and social media presence is a testament to her wanting us to use the products efficiently and effectively. I also enjoy the guests she interviews. TOYL and Karen are interested in their clients and suppliers. An all round great company

March 14, 2023
Unprompted review
Rated 5 out of 5 stars

Best UK Beauty Subscription Box!

The TOYL monthly subscription box is fantastic! Not only is it amazing value for money but unlike other subscription boxes, Karen really pushes for great quality, well researched products that she can stand behind every month (which are nearly always full size and not loads of tiny samples!). If you are looking for a monthly beauty fix I would definitely recommend TOYL - I absolutely love it!!

March 14, 2023
Unprompted review
Rated 5 out of 5 stars

Best box in the market. Worth every penny.

What more can I say that hasn’t already been said. I am a lady of a certain age. Having tried all the other boxes on the market and been very disappointed. Toyl exceeded my expectations. It is a very well thought out box. Great value for money. The videos make me feel normal and make me laugh. Always turns up on time .Look forward to it every month. Fantastic products. Best box.

March 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great value & flexible 'subscription'

This is the best beauty box subscription I have used. The benefits are that you get to try full sizes for most products so you can really try them out, the products are well curated for our age group but are still innovative and 'sexy'. I also love that I can skip if I don't fancy the products or if I have too many (I set a reminder so I don't forget to check). Customer service is excellent & the videos on insta/fb are interesting & informative. I've been subscribing to TOYL for a few months now & only had positive experiences. There's also great offers in between the boxes which have been great too. I would highly recommend.

March 14, 2023
Unprompted review
Rated 5 out of 5 stars

TOYL great subscription service

TOYL is where its at for premium quality over quantity grown up skincare and beauty products which also happen to be inclusive for all. Karen is amazing because she keeps things real and shares both the good and bad in a monthly e-newsletters. This is a flexible subscription service which you can't say fairer than that no commitments AND every month there's a preview video on YouTube of coming products so you can always skip or pause or cancel your subscription if you want to. I wouldn't because the products, some we know but most of them are new and are full sizes so for me you can't get better than that for £40 a month - yes I'll have some of that thank you! Karen you're amazing and ground breaking with TOYL so thank you much appreciated 😊

March 10, 2023
Unprompted review
Rated 5 out of 5 stars

TOYL…never less than 5 stars

I find the one star reviews of TOYL incredible. Of all my online commercial-relationships, I trust TOYL most. They are honest, communicative, polite and provide the excitement of a high-quality box on a monthly basis. Not to mention their ad-hoc offerings that offer even better value. I can only imagine that those let down by TOYL was an anomalous experience

March 14, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic monthly treat box

I am 51 and menopausal but still care about my appearance. I wanted to try quality products that really do work and are fantastic quality. I am old and experienced enough to know when it is just hype, this box is not hype. I always enjoy trialling all the products and find 1 or 2 that I go on to purchase independently, either for myself or as gifts. I also absolutely love the YouTube video about each product in the box. So much more fun and easier than trying to read the teeny tiny writing on the packaging

March 14, 2023
Unprompted review
Rated 5 out of 5 stars

A wonderful beauty box subscription…

A wonderful beauty box subscription thoughtfully curated by Karen, the March box was no exception. It contained the Francis Prescott tri-balm (I absolutely love this product!), Votary face cream, Cristophe Robbin shampoo and two collagen face masks. Whilst this subscription is tailored for women over 40, I think it’s perfect for everyone - I’m mid 30s and I love it. On top of the products, I really appreciate Karen’s personal touches - the little gifts and weekly newsletters which are authentic and inspiring. Thanks Karen!

March 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great mystery box

I don’t understand the poor reviews. I’ve always found this company very good, their products are amazing and their customer service is excellent.

I bought one of their mystery boxes. I was a bit nervous having had a mystery box from another company which was, frankly, rubbish. I was not disappointed with this however. There were 13 items, one had 2 in the box. Very good brands and many were full size. I was particularly impressed with Murad sunblock and a lovely fuchsia lipstick, pink being my favourite colour.

I’ll definitely be ordering another mystery box!

March 5, 2023
Unprompted review
Rated 1 out of 5 stars

Proceed with caution

Terrible company that sent a cutting email when politely enquiring about boxes not received. When I wrote an honest review they accessed my email to write a personal email saying that had I not written the review and told them their email upset me they would have sent me a freebie! Unauthorised use of my email that I'm pretty sure breaches data protection! Avoid this company they have awful customer service

January 20, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic subscription box

Fantastic subscription box. Products are all chosen with thought and are of the highest quality. I have been able to try loads of new products i would not have thought of trying. My skincare routine is now amazing.

Such good value for money and the only subscription box i now subscribe to.

Karen does a monthly youtube video to reveal and talk about the upcoming box which i really love and find useful.It is nice to see what you are getting and if it doesn't suite you,you can skip a month which is great.

October 18, 2022
Unprompted review
Rated 1 out of 5 stars

Ordered a Molton Brown Gift Box via…

Ordered a Molton Brown Gift Box via Vodaphone offers. Took 4 weeks to arrive and when it did there were items missing. Emailed them and was told they would send out replacements…… still waiting after more than 4 weeks. Sent subsequent emails and am being ignored. AVOID this company!!!

August 5, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely First Class!

An absolutely brilliantly curated collection of products each month for anyone over 40 who wants to look after their skin and beauty regimen. Karen’s informative emails and social media content add a special accent as a women that really understands the needs of her customers and such great value! I’ve been meaning to sign up for ages having seen such great reviews and have been delighted with the products! Beautiful packaged too’

August 25, 2022
Unprompted review
Rated 5 out of 5 stars

Premium brands, flexible, best box for over 40s

I love my toyl box. I get to try premium beauty brands like Murad, Elemis and Kate Somerville. The box's always contain a couple of full sizes, unlike many boxes. I like being able to pause the subscription if I dont need the items. I enjoy Karen's emails and lives. Her customer service is excellent. Try a Toyl box!

August 25, 2022
Unprompted review
Rated 5 out of 5 stars

Best on the beauty box market…

I have been a subscriber to this box for quite a few months now first a three month then a six now a twelve as I love it so much Karen is lovely and you can tell alot of time and effort is taken in putting them together. I was a subscriber to another box before TOYL and I have to say there is really no competition on all counts TOYL treats you very well good old customer service. You are able to pause any box if that month you feel it isn't for you where else can you get that. There is also live chats with some of the products in the box and Karen goes live once a month so you can put the box to the very best use. Definitely worth every penny and I would be more than happy to recommend it to anyone.

August 25, 2022
Unprompted review
Rated 1 out of 5 stars

Utter sham

Utter sham!

I stupidly signed up to their subscription box after watching a video on YouTube.

I tried to cancel 2 times and they carried on taking the money out. I was then told I was too late to cancel or that I didn’t actually cancel.

They then took another 39.99 the next month even though I had complained previous month.

Honestly don’t bother! I can’t say I’ve been that impressed with the boxes I have received anyway.

August 22, 2022
Unprompted review

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