Toyz World Reviews 

I was sold an item that was not "as described " and vital parts were not included even though it was advertised as such.

They refuse to give a full refund even though accept their mistake.

They may be reasonable if everything goes right but when you need customer support or customer service, they did not cooperate or help.

Lots of ignored messages . Taking the matter up with trading standards and small claims court.

Strongly recommend to buy elsewhere if you can.

I've been on eBay for over 10 years (and have 100% positive feedback). This company is the worst I have ever seen in that time.

My recommendation; Avoid and buy elsewhere.

I ordered a stunt scooter from Toyz World. It was the best price I could find. Service was excellent and my daughter loves her scooter.

First time using these and it went well, got a discount for ordering more 3 items at the same time and the delivery was only £5 for next day delivery. Website was easy to order from and DPD courier delivers for them, plus they will give you a time slot for delivery so no need to wait in all day!

We have used Toyz World for the 2 times we have purchased inflatables, this time ordering one of the new range Bebop ones. The castle is amazing and we couldn't quite believe it was so big when blown up. Thank you soooo much Toyz World.

Would recommend to anyone who has kiddies.

Fantastic selection of good quality water slides and toys and at fantastic prices! Thank you

Excellent delivery, excellent product. Very happy children.

Such a fast delivery service will have one happy birthday boy when he sees his bmx scooter :) !!!

Recommend by a friend great service fast delivery will use again

Our twins received an electric ride on car for Christmas off their grandad. The car has been used a handful of toys. We've gone to use it at the weekend & is no longer working properly so we contacted their customer service department via email as they don't have a phone number! We got a reply, yes you can send car back and we'll take a look at it as it sounds like a fault but you need to sort out a courier and pay for it!! Looking at £50 to send it back for something thats not our fault! Would not recommend this company to anyone!

I bought a scooter for my daughters birthday and when i opened it i found it to have many scratches and parts missing,

After many emails still no further forward to resolving the issue!

if I could rate zero stars I would!!
I purchased a day bed which came damaged, after emailing photos I was told I would have to send back the item myself and pay for the delivery back to them myself. After speaking with the manager, who was cocky and rude may I add. I was still told I was liable for the return. I found that he was using bullying tactics and trying to belittle my every word. I'm not stupid and I know my rights as a consumer. Clearly he doesn't know his role as manager and the Acts that the company trade under.
My advice to anyone reading this is DO NOT BUY FROM THIS COMPANY!! you are liable to be ripped off, treated like you are in the wrong and ignored.
3 months later they have finally collected the bed, but not without a visit to the CAB and trading standards, multiple letters and a lot of hassle later.
A lot learnt from this experience!!
If anyone is having problems with this company go and get advice before you agree to anything with this company.

I bought a storm electric scooter from this so called company for my sons Christmas 2012, scooter arrived within time stated but thats where any kind of customer service ended.

The scooter lasted about 5 mins before going flat and refusing to run, finally after 11 emails and several, what in my opinion, were blatant lies about the Technical dept trying to contact me, I finally got to speak to the Technical dept. They asked what the problem was then said they would send a new throttle assembly to remedy it and I would receive it before Christmas 2013.....it never arrived!!! I complained to Amazon and miraculously Toyzworld emailed to say I was to send the scooter back and they would check it out themselves. I had to find packaging for the scooter and pay for the return courier myself....its still ongoing. Please avoid this company at all costs

I ordered my son an electric scooter for Christmas and it turned up looking like a child had made it. I emailed and they didn't reply, I called and they didn't reply! Finally got a reply and I have to pay for it to be returned??!!! It's disgusting!! They don't care about customers and there products are cheap! I asked for a refund and my postage back! Will buy elsewhere!! Never again!!

I ordered two Storm stunt scooters, at a great price, for my kids for Christmas and they arrived within one working day as promised. What particularly impressed me though was that, when I assembled the scooters on Christmas Day, there was a problem with one of them - two of the three bolts in the bracket attaching the bar to the deck stripped their threads. I emailed Toyz World and outlined the problem, fearing i would have to return the whole scooter at my own expense, as outlined in their returns policy. However, within 24 hours I had received a new bracket (which worked perfectly). I was seriously impressed by their service and their kindness.

I ordered 2 items ,late,on different days and my wife accident withdrew the payment and despite all this the items were delivered before xmas and the boys loved them ,so helpful by email and phone ,well done

After doing a lot of research on the Internet for a electric car for my little girl for xmas I came across toyz world and was glad I did , from the moment I placed my order the customer service was first class any queries I had were dealt with straight away and nothing was to much trouble I never ever write reviews but on this occasion I felt the need to as service like this is a rarity well done toyz world

Excellent all round service.very happy with the scooter that I bought .I would recommend toyz world to every one.

Peter Reid

Brilliant service they provide I only ordered this on Tuesday and got it by wed morning I'd deffo recommend this company to anyone as the car Iv bought is an Xmas present for my youngest

All the family love it. Great eBay shop with super quick delivery. Would definitely use this company again.
Many thanks.

the boys face was a picture when he saw it