Quick delivery and as described. I have given it a run and happy with the easy starting, quality of the whipper snipper and the bump line feed. I was glad to see it comes with a metal brush cutte... See more
Company replied
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Review summary
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I purchased solar double swing gate kit to replace an old electric gate that no longer worked . Great product, good quality, works well came with everything needed for a reasonably quick install. O... See more
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We recently purchased an e-bike carrier from Trade Hero Australia and couldn’t be happier. Ordering was very easy, dispatch was fast, and delivery was smooth with no issues at all. The carrier was on... See more
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I bought 2 Electric Door Openers at a great discounted price and they were delivered very quickly. The instructions are a little vague in places but in the end I managed to get both roller doors sorte... See more
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Company details
Written by the company
Your trusted source for professional tools and workshop gear, delivered fast across Australia. At Trade Hero Australia, we empower tradies and mechanics with quality tools at unbeatable value. From heavy-duty workshop equipment to clever storage solutions, we stock what the pros need—no middlemen, no markups. Based in Melbourne and shipping nationwide within 24 hours, we make it easy to gear up and get the job done. 🔧 100% Aussie owned 🚚 Fast, reliable shipping 🛠 Trusted by thousands of professionals 📦 Real stock, ready to ship from our local warehouse
Contact info
3062, Somerton, Australia
- 0390157518
- support@tradeheroaustralia.com
- tradeheroaustralia.com
4.4
Excellent
63 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Online experience as easy, but receptionist wasn’t
Online experience as good, except when you had 2 items then th freight price was 4 times higher than the individual quoted price. So I just made 2 transactions to sort that. But trying to pick up at the depot was not helpful for the limited times regardless if you were from interstate, the receptionist was happy for me not to make a sale and was happy to let me go to the opposition, for a sale of reasonable $
January 23, 2026
Unprompted review
Reply from Trade Hero Australia
Hi Peter,
Thank you for sharing your feedback. We sincerely appreciate your honesty and are glad to hear that your online experience was positive.
Your feedback highlights areas where we can improve our service. Please know that we value your business and take your comments seriously. We will review these processes to make the experience smoother and more consistent for all customers.
We hope to have the opportunity to serve you again under better circumstances.
Web site was good
Web site was good - everything went well till deliver
Item was dumped in my driveway on New Year’s Eve and ZERO communication on when it was coming
Beyond poor
December 31, 2025
Unprompted review
Reply from Trade Hero Australia
Hi Craig, thank you for sharing your feedback, and we’re sorry to hear about your experience.
We would like to advise that the shipping confirmation and tracking number were sent to you on 28 December. Based on the proof of delivery provided by Team Global Express, the item was delivered and left on your driveway on New Year’s Eve.
We sincerely apologize if you did not receive any delivery notification from the courier. Please note that courier notifications and delivery handling are managed directly by the carrier and are unfortunately beyond our control.
That said, we completely understand how disappointing this experience can be and appreciate you bringing it to our attention. If you have any further concerns, please let us know and we’ll do our best to assist further.
Great business to deal with!
Great business to deal with Hassle free on line purchase, resulting in prompt and efficient service and delivery.
Generator box is exactly as described and what I required. Very happy camper!
Would recommend you to anyone.
August 14, 2025
Unprompted review
Reply from Trade Hero Australia
Hi Karen, thank you for taking the time to share such wonderful feedback.
We’re truly glad to hear that your experience with us was smooth from start to finish, and that the generator box was exactly what you needed. Knowing that we could provide you with prompt service, reliable delivery, and the right product means a lot to us.
Your recommendation is the highest compliment we could receive, and we’re grateful for your trust. We look forward to being of service again whenever you need us.
Speedy delivery!
Speedy delivery!
The product is very well made and was easy to assemble.
August 19, 2025
Unprompted review
Reply from Trade Hero Australia
Hi Catherine, thank you for your wonderful feedback!
We’re delighted to hear your order arrived quickly and that you found the product well-made and easy to assemble. We truly appreciate your support!
Reply from Trade Hero Australia
Hi Jan, thank you for your kind words!
We’re so glad you’re happy with our service, speedy shipping, and products. Your support means a lot to us, and we look forward to serving you again.
Great DIY saw
Great saw! Did roughly 5 hours of cutting the first day I used it and didn’t skip a beat. Starts easily and runs great. One thing to note is it doesn’t come with a fitting for a hose. Communications were prompt and I received the saw very quickly!
August 4, 2025
Unprompted review
Reply from Trade Hero Australia
Hi Jordan, thank you for your detailed feedback!
We’re thrilled to hear the saw performed so well for you and that it started and ran smoothly during use. We appreciate your note regarding the hose fitting and will take that into consideration. It’s also great to know our communication and delivery met your expectations. We truly value your support!
Good overall
Easy to order, prompt delivery. Installation instructions for the brush cutter were ordinary
August 4, 2025
Unprompted review
Reply from Trade Hero Australia
Hi Matt, thank you for your feedback!
We’re pleased to hear that ordering was easy and delivery was prompt. We appreciate your note regarding the installation instructions for the brush cutter and will share this with our team for improvement. Your input helps us serve you better.
Delivery was quicker than…
Delivery was quicker than anticipated.Product was very well packed.
August 8, 2025
Unprompted review
Reply from Trade Hero Australia
Hi Bruce, thank you for your feedback!
We’re glad to hear your order arrived earlier than expected and that it reached you well-packed. We appreciate your support and look forward to serving you again.
Seems a good little machine for the…
Seems a good little machine for the money, so far so good, arrived very quickly and I live in rural Australia so was quite impressed
August 5, 2025
Unprompted review
Reply from Trade Hero Australia
Hi Glenn, thank you for sharing your experience!
We’re delighted to hear the machine is working well for you and that delivery was quick, even to your rural location. We truly appreciate your feedback and hope the unit continues to serve you reliably.
Reply from Trade Hero Australia
Hi Karen, thank you so much for your feedback!
We’re glad to hear that your order arrived quickly and that you’re happy with the item. We truly appreciate your support and look forward to serving you again.
Reply from Trade Hero Australia
Hi Marc,
Thank you for your feedback! We’re thrilled to hear that you’re happy with both our product and service. Your satisfaction means a lot to us, and we look forward to assisting you again in the future.
On time and exactly as ordered
On time and exactly as ordered.
Cant fault the service.
July 30, 2025
Unprompted review
Reply from Trade Hero Australia
Hi Cherry,
Thank you for your feedback! We're delighted to hear that your order arrived on time and exactly as expected. It’s great to know our service met your expectations, and we truly appreciate your kind words.
We look forward to serving you again in the future!
I purchased solar double swing gate kit…
I purchased solar double swing gate kit to replace an old electric gate that no longer worked .
Great product, good quality, works well came with everything needed for a reasonably quick install. Only had a few minor set up issues with a few little changes to the actual gate, it was all sorted. I researched a few different kits from different company's and found trade hero Australia the best value for money. Will be using and recommending this company for future purchases.
July 26, 2025
Unprompted review
Reply from Trade Hero Australia
Hi Catherine,
Thank you for sharing such detailed feedback! We're thrilled to hear that your solar double swing gate kit met your expectations and that the installation process went smoothly with only minor adjustments needed.
It’s wonderful to know that after researching other options, you found Trade Hero Australia to be the best value for money. We truly appreciate your trust in us and your recommendation—it means the world to our team.
We look forward to supporting you with future purchases and are always here if you need any assistance.
Product was as described.
Product was as described.
Delivery was prompt.
Was advised to contact Trade Hero if any problems with the product
I was pleased to deal with an a\Australian Business.
July 22, 2025
Unprompted review
Reply from Trade Hero Australia
Hi Dennis,
Thank you for your wonderful feedback! We’re delighted to hear that the product met your expectations and that delivery was prompt. We always strive to provide clear communication and support, so it’s great to know you felt reassured by our service.
We also appreciate your support—it truly means a lot to us. We look forward to serving you again in the future!
Excellent service
Firstly, navigating the site and making the purchase was easy. Secondly the delivery was prompt. The item purchased is great and fit for purpose.
July 18, 2025
Unprompted review
Reply from Trade Hero Australia
Hi David,
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our website easy to navigate and that the purchasing process was smooth from start to finish. It’s also great to know that your order arrived promptly and that the item you purchased is of high quality and perfectly fit for its intended purpose.
We truly value your trust in Trade Hero Australia and are committed to making every step of your shopping experience convenient and satisfying. Your feedback motivates our team to continue providing excellent service, competitive prices, and reliable delivery.
We look forward to serving you again in the future and helping you find more products that meet your needs.
Great price plus freight was quick
July 22, 2025
Unprompted review
Reply from Trade Hero Australia
Hi Jonathon,
Thank you so much for taking the time to leave a review!
We're thrilled to hear that you found our pricing competitive and that your order was delivered promptly. We always strive to offer great value along with fast and reliable shipping, so it's wonderful to know that we hit the mark for you.
If there's anything else we can help you with or if you have any questions about your item, feel free to reach out—we're always happy to assist.
We truly appreciate your support and look forward to serving you again in the future!
King Tech CG4T31A-S Brush Cutter. TOP SERVICE
1st, product is great, priced very well for a 4stroke whipper snipper, it works very well, is an absolute power pig and is exactly what I required.
2nd. Product was delivered very fast (within 2 days) which is very good. - I know logistics are usually out of the control of the company but thought I would mention as it does form part of the overall experience.
3rd. Assembly was fairly straight forward, there was a little bit of experimentation required as the instructions were not super clear on installing the nylon thread head (they were clearer on the blade attachment though) but I figured it out and got there in the end.
4th. Using Trade Hero website was easy, fun and ordering was a breeze, I will definitely recommend and will use as my first choice now, off the back of this experience.
5th. Accessories that came with the product are all very useful, (I would recommend potentially including a small amount of 4 stroke engine oil as some customers may not have this on hand) also some earplugs or sound plugs would be good to include as well as some safety glasses. These additions could impact the price so maybe have them as an available separate pack to purchase with this product.
Last - overall this was my first time using trade Hero and I was very very impressed. I look forward to using them again and recommending them to others.
July 17, 2025
Unprompted review
Reply from Trade Hero Australia
Hi Dave,
Thank you so much for taking the time to leave such a detailed and thoughtful review!
We're thrilled to hear that the 4-stroke whipper snipper met your expectations and delivered the power and performance you needed. It's also great to know that delivery was prompt and that your overall experience—from browsing our website to receiving and assembling your product—was a positive one.
We appreciate your honest feedback regarding the assembly instructions and your excellent suggestions about including optional accessories like engine oil, earplugs, and safety glasses. We'll certainly take this on board as we continue to improve our offerings and customer experience.
It means a lot to us that you’ll be recommending Trade Hero and choosing us again in the future. We look forward to serving you again soon!
Company was quick and efficient but my…
Company was quick and efficient but my product is missing a safety locking pin.
July 21, 2025
Unprompted review
Reply from Trade Hero Australia
Hi Dan!
Thank you for your feedback and for highlighting your experience with our service.
We're glad to hear that you found our process quick and efficient. However, we're very sorry to learn that your product arrived without the safety locking pin. This is certainly not the experience we aim to deliver.
Please reach out to us directly with your order details so we can arrange to send the missing part as soon as possible. We're here to make it right and ensure you're fully satisfied with your purchase.
Awesome product, cheap price, free and speedy delivery
Bought the motorcycle scissor lift trolley - cheapest on the net, free interstate delivery in 2 business days, quality product - very impressed.
July 16, 2025
Unprompted review
Reply from Trade Hero Australia
Thank you so much for your kind words and for taking the time to share your experience!
We're thrilled to hear that you're impressed with the motorcycle scissor lift trolley — from the quality of the product to the fast, free delivery. Providing great value and reliable service is what we aim for, and we're glad we hit the mark for you.
If you ever need assistance or have any questions in the future, feel free to reach out.
Genuine small business – easy to deal with
I got a whipper snipper from Trade Hero Australia and the box arrived a bit damaged. I reached out and they were super helpful – they quickly sent me a replacement part without any fuss. Really appreciated the friendly service. Great to deal with a small business that actually cares!
November 15, 2024
Unprompted review
Reply from Trade Hero Australia
Hi Roberto, Thank you for your kind words and for giving us the opportunity to make things right. We're sorry to hear the box arrived a bit damaged, but we’re glad our team could resolve it promptly for you.
We truly appreciate your support and are proud to be a business that values every customer. Don’t hesitate to reach out if you need anything else down the track!
Regards,
Trade Hero
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