Trade Hero Australia Reviews 63

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality and functionality, often highlighting their satisfaction with how well items work and their robust construction. Many consumers also appreciate the competitive pricing, finding the products to be a great value. The delivery service is consistently described as fast and efficient, with many people impressed by the quick dispatch and arrival of their orders. Reviewers also commend the company's service, noting helpful and responsive interactions. However, some people were dissatisfied with certain aspects, such as receiving incomplete orders with missing parts or experiencing issues with product defects, including a battery charger that experienced a serious malfunction and a demolition saw that seized. There were also occasional concerns about delivery, with some customers reporting damaged packaging, items left in inconvenient locations without prior notification, or unexpected delivery costs. A few reviewers also mentioned design flaws in some products, like a flimsy lift table mechanism or issues with assembly due to misaligned parts.

What people talk about most

Product

Customers had positive experiences with product quality and functionality. Many reviewers praised items like... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

People report positive experiences with quality. Many customers praise the good quality of products, noting... See more

Price

Clients share positive opinions on price, frequently highlighting competitive pricing and great value. Many... See more

Service

Consumers find service to be positive. Many reviewers praise the exceptional and efficient service, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick delivery and as described. I have given it a run and happy with the easy starting, quality of the whipper snipper and the bump line feed. I was glad to see it comes with a metal brush cutte... See more

Company replied

Rated 5 out of 5 stars

I purchased solar double swing gate kit to replace an old electric gate that no longer worked . Great product, good quality, works well came with everything needed for a reasonably quick install. O... See more

Company replied

Rated 5 out of 5 stars

We recently purchased an e-bike carrier from Trade Hero Australia and couldn’t be happier. Ordering was very easy, dispatch was fast, and delivery was smooth with no issues at all. The carrier was on... See more

Company replied

Rated 5 out of 5 stars

I bought 2 Electric Door Openers at a great discounted price and they were delivered very quickly. The instructions are a little vague in places but in the end I managed to get both roller doors sorte... See more

Company replied


Company details

  1. Tool Store
  2. Construction Machine Dealer

Written by the company

Your trusted source for professional tools and workshop gear, delivered fast across Australia. At Trade Hero Australia, we empower tradies and mechanics with quality tools at unbeatable value. From heavy-duty workshop equipment to clever storage solutions, we stock what the pros need—no middlemen, no markups. Based in Melbourne and shipping nationwide within 24 hours, we make it easy to gear up and get the job done. 🔧 100% Aussie owned 🚚 Fast, reliable shipping 🛠 Trusted by thousands of professionals 📦 Real stock, ready to ship from our local warehouse


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

63 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Total waist of money!

Purchased a demolition saw that blew up after 12 minutes operating, it had a 12 month warranty and was purchased 4 month earlier. I contacted the company via their website and they asked for a video of the problem. Sent them a video of the seized saw and they went quite! No response to any emails after that. The address and phone numbers I found on the internet are fake (Went there, nobody had heard of them), they are trading on ebay and I reported it to ebay. They have a valid ABN, so I also reported them to the ACCC. Do NOT deal with them. They should get zero stars!!!

May 8, 2025
Unprompted review
Rated 1 out of 5 stars

Garbage safe

Garbage safe, does not lock. Company, could not care less. Definitely horrible experience. Due to our dealings, would NOT recommend. Flush your money down the toilet. You will feel better than dealing with them.

May 29, 2024
Unprompted review

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