I have used TUS for a number of UFH projects now. Always find pricing keen, followed by good service. Design & communication was excellent at all stages.
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See what reviewers are saying
We love working with Trade Underfloor Heating. Our contact is Jack and he is fantastic. I would highly recommend TUS for your underfloor heating requirements. They are constantly updating and inno... See more
Company replied
Excellent service Quick delivery and everything I wanted was despatched, while others said they could not source
Company replied
I Just wish every company were like TUS and had an Ian . Ian has been so helpful throughout the process of buying my underfloor heating took the Time over various calls to explain what I needed. And... See more
Company details
Written by the company
At Trade Underfloor we specialise in the design and supply of energy efficient underfloor heating systems for new and existing homes. We work closely with hundreds of heating installers and property developers around the UK on residential and commercial developments of all sizes and our systems have featured in award winning developments and on Channel 4’s Grand Designs and Restoration Man. Our mission is to create a greener future by heating homes more sustainably. We supply a comprehensive range of underfloor heating systems, components, heating controls and more. Find out more at www.tradeunderfloor.co.uk
Contact info
Unit 4 Boundary Lane, DE11 7FU, Woodville, United Kingdom
- 01283 850040
- info@tradeunderfloor.co.uk
- tradeunderfloor.co.uk
People also looked at
Great price and speedy delivery
January 26, 2018
Unprompted review
Reply from Trade Underfloor
Hi,
Many thanks for taking the time to leave a review, we really appreciate it.
Regards
Cynthia
Customer Services
Excellent service
January 19, 2018
Unprompted review
Reply from Trade Underfloor
Hi Gary
Many thanks for the feedback, we hope to hear from you very soon.
Regards
Cynthia
Customer Services
Heating controller arrived on time in perfect condition
arrived on time in perfect condition
January 13, 2018
Unprompted review
Reply from Trade Underfloor
Hi Andy,
Great to hear you were happy with the service you received from us.
Regards
Adam
Customer Services
Reply from Trade Underfloor
Hi Andrew,
Glad to hear you were happy with the service received from us and thanks for taking the time to leave feedback.
Regards
Adam
Customer Services
I have emailed them twice since …
I have emailed them twice since receiving the item on Christmas Eve but there was no cable so been without heating, they have not had the decency to email me back, to send the item back.!!!
January 8, 2018
Unprompted review
Reply from Trade Underfloor
Hi Amar,
We're very sorry to hear that you have been unhappy with the service you've received from us. We have tried to call you today as we cannot find any emails from you.
We would like to discuss your issue as you mentioned that you did not receive a cable? The item that you ordered, the Heatmiser Touch-RF, does not include a cable so perhaps you could give us a call on 01283 850045 so we can better understand the problem and resolve this for you as soon as possible.
Kind Regards
Customer Services
Can't fault the service.
Can't fault the service.
Product in stock, no delivery charge and arrived in a couple of days.
January 6, 2018
Unprompted review
Reply from Trade Underfloor
Hi Mr McKay,
Really pleased you're happy with the service received, thanks for leaving feedback.
Regards
Adam
Customer Services
Reply from Trade Underfloor
Hi,
Many thanks for the feedback. We're delighted you received your items on time with no issues.
Regards
Cynthia
Customer Service Team.
Helpful technical advice with prompt …
Helpful technical advice with prompt delivery of the Heatmiser NeoHub - which so far has been excellent.
Overall very happy.
January 5, 2018
Unprompted review
Excellent service
January 2, 2018
Unprompted review
Great communication and will certainly …
Great communication and will certainly but from again
December 24, 2017
Unprompted review
Very quick and helpful service
December 21, 2017
Unprompted review
Charged £10 for delivery that took 3 days
Charged £10 for delivery that took 3 days, and item wasn’t even packed properly - came in a plastic envelope with nothing to protect the part. Not competitive in this day and age
December 20, 2017
Unprompted review
Reply from Trade Underfloor
Hi Chris,
I'm sorry to hear that you're disappointed with the cost and speed of delivery. The standard delivery option that you selected (£9.99) clearly states "Up to 3 days". From your comments it sounds as if we did deliver within this timeframe?
In terms of the packaging, I apologise if this was not sufficient on this occasion. We rarely experience issues with poor packaging, however, this will be passed on to the relevant department to investigate as we endeavour to package all items sufficiently to avoid any issues in transit.
Unfortunately you've not left your surname or order no in the comments. Perhaps you could provide us with details of your order so we can look at this more closely. Please call us on 01283 850045 and we will be happy to talk through your concerns.
Thanks again for your feedback.
Regards
Customer Services
Excellent experience
Excellent experience, from initial phone call to the system being designed to the speed of delivery. I contacted quite a few companies re our plans and TUS proved to be the most competitive on price and service.
December 15, 2017
Unprompted review
first class service
December 10, 2017
Unprompted review
Reply from Trade Underfloor
Hi Tom,
Many thanks for your feedback. We're delighted that you are happy with the service you received from us.
Regards
Customer Services
Arrived in good time but never got a …
Arrived in good time but never got a Vat invoice to reclaim Vat amount
December 9, 2017
Unprompted review
Reply from Trade Underfloor
HI,
We're sorry to hear that you didn't receive a VAT invoice. We usually provide this within the packaging. In addition we send out an invoice by email. However, if you did not receive either please contact us on 01283 850045 and we'll be happy to send a copy invoice to you.
Thanks for your order.
Regards
Customer Services
Very happy with ease of ordering
Very happy with ease of ordering, the product and delivery. My only slight problem is the delivery came with no vat invoice
December 5, 2017
Unprompted review
Reply from Trade Underfloor
Hi Mark,
I'm sorry to hear that you didn't receive an invoice with your delivery. We have identified an issue whereby invoices were not being dispatched with certain orders. This has now been rectified. If you require a copy invoice please call us on 01283 850045 and we'll be happy to email or post a copy to you.
Regards
Customer Services
Competitive price and fast delivery
December 1, 2017
Unprompted review
Reply from Trade Underfloor
Hi Paul,
Many thanks for your positive feedback. We're delighted that you are happy with the service you received from us.
Regards
Customer Services
Reply from Trade Underfloor
Hi Peter,
Many thanks for your feedback. I'm pleased that you are happy with the service you have received from us.
Regards
Customer Service
Getting the product was very efficient …
Getting the product was very efficient however the postage/shipping was very misleading, despite having entered my address as Ireland the costs for shipping that were offered to me did not reflect the fact it was outside GB.
Therefore I had to make an additional payment of 15.00 stg.
In my opinion this is very misleading, considering your web site even came up with our counties in Ireland from which I had to choose one so surely shipping prices should reflect this information
Regards Deirdre O loughlin
November 20, 2017
Unprompted review
Reply from Trade Underfloor
Hi Deidre,
Thank you for your comments and I'm sorry to hear that you weren't completely satisfied with the service you received from us. We have taken your comments on board and we are looking to improve the delivery options for purchases from outside of the UK.
I'm pleased to hear that you received your items in a timely manner however and I appreciate your feedback.
Regards
Customer Services
Reply from Trade Underfloor
Hi Ian,
Many thanks for your positive feedback. I'm pleased that you are happy with the service you have received from us.
Regards
Customer Service
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