TRAINFITNESS Reviews 640

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their incredible teaching, support, and engaging approach, making the learning process enjoyable and confidence-building. The user experience is frequently highlighted as excellent, with many appreciating the well-structured, easy-to-understand, and flexible online learning materials and in-person sessions. People also commend the exceptional customer service, noting the quick responses and readily available guidance from the support team and tutors. The overall service and quality of the course content are described as comprehensive, insightful, and packed with valuable knowledge that is easy to follow. However, some customers mentioned occasional administrative issues and suggested that the process for accessing exams could be improved. A few other people also felt that the six-month completion period for the at-home study option was too short, especially for those with full-time jobs or family responsibilities. Conversely, a small portion of people felt the company was unsupportive and not pro-student, particularly regarding the distance learning option.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the brilliant and engaging nature... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the support teams for being... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the quality of... See more

Quality

People report positive experiences with quality, consistently praising the excellent learning materials,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely LOVED my experience with train fitness. I completed the two week in person course and it’s the best decision I’ve made in a long time. The training is thorough, engaging, and confidence b... See more

Rated 5 out of 5 stars

I attended a practical prep e class with Rob last evening that was really helpful.Rob explained everything we need to do clearly.He is very supportive and answered any of our queries.I would recommend... See more

Rated 5 out of 5 stars

I have just completed the L2 Gym instructor course with the in-person weekend sessions. The online learning is very comprehensive. Dives deep into the science and covers everything you need to know t... See more

Rated 5 out of 5 stars

Signed up for the Nutrition specialised Master Diploma after checking among a ton of other companies. Very pleased with my selection of TrainFitness for their distance study course. Brilliant struc... See more


Company details

  1. Fitness and Nutrition Service
  2. Vocational School

Written by the company

We provide a wide variety of fitness courses from personal training qualifications and fitness instructor courses to group exercises course and additional CPD courses for fitness professionals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

640 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I’m currently doing a course with…

I’m currently doing a course with TRAINFITNESS, and the experience has been amazing! The team is always professional, friendly, and extremely helpful, making everything smooth and enjoyable. The courses are well-structured, engaging, and full of valuable knowledge. I feel fully supported every step of the way and couldn’t recommend them more — truly outstanding!

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

You’re only given 6 months to complete…

You’re only given 6 months to complete the at home study option, which is impossible to do when the vast majority of people work full time/have kids to take care of etc so they can only do the course in their limited free time. Once you’ve paid for the course you should be able to complete the at home study option in your own time.

April 8, 2026
Unprompted review
TRAINFITNESS logo

Reply from TRAINFITNESS

HI Bert,

Many of our learners complete their course alongside work, family and other commitments, so the course is designed to offer flexibility as well as structure.

Our courses also have defined timeframes, depending on the course chosen. This is because when a learner enrols we are required to register them with an Awarding Organisation, and that registration has a set validity period. This means the course needs to be completed within that period.

That said, we build flexibility into how the course is completed. We provide structured PT Pathways to help learners plan their study around their schedule, whether they are aiming to complete in a shorter period or over several months. This gives them clarity, along with a practical plan and timeframe to help them stay on track alongside other commitments.

From our experience, having a clear plan and timeframe helps learners stay focused, make steady progress and achieve their qualification.

Importantly, if a learner needs more time, we always encourage them to contact our team. We’re here to help and we can talk through options to keep them progressing and supported.

If you would like to discuss your situation, please feel free to get in touch with us directly.

Rated 5 out of 5 stars

Highly Recommend

I would highly recommend Train Fitness.
I’ve just completed the Exercise Referral course by distance learning. The course content itself was exactly what I needed for my job and it was explained well in good detail. The portfolio also was also very clear in terms of what I had to complete and what I was being assessed on.
The staff are great at replying to any queries quickly, they really do make you their priority and my assessment was assessed in great time. The loveliest touch was having my assessor call me do a follow up after I passed which really is the icing on the cake.
This is my second course with Train Fitness and I wouldn’t hesitate to do another one. Thanks Train Fitness.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

What a Brilliant way to Learn

Just finished my GI and PT course with Train and although at first I was overwhelmed with the amount of learning to do and having not studied since I was at school I was really helped by the tutors. The E-classes were useful and I was guided through my assessments and even enjoyed them. If you’re thinking of becoming a fitness professional, I say do it and do it with Train Fitness who support you all the way to changing your career.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

I really recommend TrainFitness

I really recommend TrainFitness. I am a distance learner and just finished the gym and personal trainer course. I cannot thank you enough guys. You made this experience such a pleasure for me and I will be back to do more with you.

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

TrainScamness

Trainfitness hire some professionals to do their review responses and fair play too them, they will reply to this to justify the lack of support and professionalism. So to avoid the large justification reply I will not read, I will keep it short as possible.
-Not worth the value due to barely qualified tutors who know little to nothing and drag out the day to justify the price.
-Extra payments, even for the certificates to be printed on simple paper.
-little to no structure

June 2, 2025
Unprompted review
TRAINFITNESS logo

Reply from TRAINFITNESS

NN,

We’re always open to genuine feedback and where possible, we investigate and act on it. However, as this review has been left anonymously, it doesn’t give us the opportunity to verify the details or look into what may have happened in your specific case.

It’s also worth noting that your comments about the tutors and learning experience are at odds with the vast majority of feedback we receive. Across our reviews, learners consistently describe our tutors as knowledgeable, supportive and highly experienced and regularly comment positively on the quality of the days they attend.

Learners come from a range of backgrounds and some may already have prior experience which can influence how they perceive the course content and delivery. Our tutors are experienced in teaching mixed groups and are support learners at different stages, from those completely new to the industry through to those with more experience.

In terms of certification, it’s important to clarify how this works. When a learner enrols, we register them with an Awarding Organisation for a fee and that registration fee includes the issue of an official eCertificate.

If a paper certificate is requested, this is not something we produce ourselves. It must be purchased from the Awarding Organisation who physically print and issue it. This additional cost isn’t included in the course fee as the overwhelming majority of learners simply don’t require a paper version.

If you would like us to properly review your concerns, we would welcome the opportunity to do so. Please feel free to contact us directly so we can investigate this in detail.

Rated 5 out of 5 stars

I completed level 2 & 3 personal…

I completed level 2 & 3 personal trainer course. I had a great Time. Ben our instructor was fantastic! He made it so fun and engaging. Setting us up for sucess and helping all of us out wherever he could. If you're lucky enough to have him you'll have the best time!

Thanks ben!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing tutor

Amazing tutor. It was a good experience and so educational. Rob was awesome with his teaching and direction. Also allowing us to contact him when we were struggling. Really beneficial course and helped me towards my future

March 29, 2026
Unprompted review
Rated 1 out of 5 stars

Quite an Unsupportive Team

1. Very much over priced for what's offered. Very LOW value for money.
2. Avoid the "Distance Learner" option; you'll be in space(completely on your own).
3. Either way I'm stating my personal experience, this school is NOT pro-student, I believe my experience is that they are very unsupportive and focused mainly on the £.
4. I've seen and experienced better options.
5. Most students are young adults who don't exactly have a lot of money laying around. These are individuals who are seeking a honest living, and seeking to make the human experience a healthier one, in the world.
6. As someone who experienced this first hand, don't get ripped off by Train...

March 30, 2026
Unprompted review
TRAINFITNESS logo

Reply from TRAINFITNESS

We’re sorry to read this review.

We do not believe this review accurately reflects the situation. The reviewer enrolled on a course with us in 2012 and, since then, we provided extensive support including in-person training, phone and email support, complimentary extensions and several reassessment opportunities to help with completion.

More recently, when the reviewer contacted us again, we outlined the remaining requirements and the options available. These were not taken forward.

We take feedback seriously, but it’s important that reviews present a fair and accurate picture. If the reviewer would like to resolve this, we’re happy to continue the conversation directly. Please keep in mind, we are always happy to help where we can and we expect communication with our team to remain respectful so that we can provide the best possible support.

Rated 5 out of 5 stars

Excellent course

Excellent course. It’s been hard work, and takes commitment, but definitely worth it. The course content is fantastic! In-depth, current and very interesting.

I’ve just finished the woman’s health element of my course and found it was such an interesting course. I’m a woman going through perimenopause and though I have done a lot of my own research previous to this course, I learnt so much more, and was pointed to some sources of information I hadn’t come across. This course has obviously been well thought out and has tutors who are passionate about this topic, which was wonderful.

Though the online can be hard going, especially if you are someone who learns by doing and seeing, rather than purely reading, it is a great course and I would highly recommend it.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Level 2 Gym Instructor & Level 3 PT course

I recently completed my in-person training with TrainFitness and it was a fantastic experience. The course was well structured, highly engaging and informative. Ben, the trainer was absolutely brilliant. He created a very supportive learning environment and made the sessions interactive and enjoyable. The training really boosted my confidence and gave me the practical knowledge I needed. I would highly recommend TrainFitness, especially if you are lucky enough to have Ben as your trainer.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Trainfitness…

I would highly recommend Trainfitness to anyone considering their courses. The learning experience was clear, well structured, and easy to follow. I’d especially suggest attending the in-person clinic with Ben, he is an exceptional coach, mentor, and teacher. He truly made the entire experience for me, and I’m incredibly grateful for his guidance and support.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Experience, Incredible Instructor

I did the level 2 and level 3 Gym Instructor and PT courses, with in person learning. I had the pleasure of attending a two week in person course with Ben as our Tutor. Ben was an incredible tutor and a credit to the company. I was slightly nervous as I had no experience in the industry, but Ben made us all feel really comfortable and is so good at what he does, I learned so much. I'm so happy I took the course and couldn't recommend it highly enough. The online modules are also straightforward, and help is always there when you need it! Great experience!

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Exercise to Music Course

My experience in the Exercise to Music (ETM) course was positive. The supportive environment made a significant difference in my learning journey. Whenever I encountered difficulties or felt unsure about concepts, there was always someone available to provide clarity and guidance. This consistent support helped me navigate through the course with confidence, ensuring that I understood the material thoroughly. Overall, the course was not only educational but also encouraging, making it a valuable experience.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you SO much Ben, and all at Trainfitness

I have had the most incredible experience with TrainFitness and more specifically, with our in-person tutor - Ben. The support he has provided whilst creating such a safe, positive space is unmatched, but with that his knowledge is astounding.
Learning something new could easily have been so overwhelming, but Ben, along with my group were all so encouraging but provide such useful and insightful feedback every step of the way - its really made me believe I might be able to do this as a career for real! Thank you Ben, so, SO much, and thank you Trainfitness.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Truly excellent in person learning course with Ben

The course was exactly what I needed. I tried distance learning first but found the material and criteria for passing too nuanced to be able to complete at home, so i switched to the in person course. Ben was thoroughly excellent at explaining the nuances. He was friendly, knowledgable and professional, he genuinely made the whole two weeks so enjoyable and the classroom learning was such great fun. Ben installed such a great atmosphere everyone relaxed really quickly and is a real asset to the train fitness brand.

The location was great for the learning and practicals as it had everything needed to meet all the marking criteria quite easily. I think this is one of the drawbacks of the distance learning as it wouldn't have been possible in most other gyms which is a slight problem with the distance learning. Any one who did the distance would need access to a well kitted out gym and people with time to re-do any practicals. However, doing the in person and working with similar minded people helped build my confidence in delivery and what I would need to do, as i don't come from a fitness industry background.

I would not hesitate to recommend Ben to anyone. He's genuinely amazing.

January 23, 2026
Unprompted review

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