TRAINFITNESS Reviews 640

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their incredible teaching, support, and engaging approach, making the learning process enjoyable and confidence-building. The user experience is frequently highlighted as excellent, with many appreciating the well-structured, easy-to-understand, and flexible online learning materials and in-person sessions. People also commend the exceptional customer service, noting the quick responses and readily available guidance from the support team and tutors. The overall service and quality of the course content are described as comprehensive, insightful, and packed with valuable knowledge that is easy to follow. However, some customers mentioned occasional administrative issues and suggested that the process for accessing exams could be improved. A few other people also felt that the six-month completion period for the at-home study option was too short, especially for those with full-time jobs or family responsibilities. Conversely, a small portion of people felt the company was unsupportive and not pro-student, particularly regarding the distance learning option.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the brilliant and engaging nature... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the support teams for being... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the quality of... See more

Quality

People report positive experiences with quality, consistently praising the excellent learning materials,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely LOVED my experience with train fitness. I completed the two week in person course and it’s the best decision I’ve made in a long time. The training is thorough, engaging, and confidence b... See more

Rated 5 out of 5 stars

I attended a practical prep e class with Rob last evening that was really helpful.Rob explained everything we need to do clearly.He is very supportive and answered any of our queries.I would recommend... See more

Rated 5 out of 5 stars

I have just completed the L2 Gym instructor course with the in-person weekend sessions. The online learning is very comprehensive. Dives deep into the science and covers everything you need to know t... See more

Rated 5 out of 5 stars

Signed up for the Nutrition specialised Master Diploma after checking among a ton of other companies. Very pleased with my selection of TrainFitness for their distance study course. Brilliant struc... See more


Company details

  1. Fitness and Nutrition Service
  2. Vocational School

Written by the company

We provide a wide variety of fitness courses from personal training qualifications and fitness instructor courses to group exercises course and additional CPD courses for fitness professionals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

640 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

TrainFitness offer all you need for a future in the fitness industry

Having spoken to a lot of fitness training providers I chose train fitness to complete my Level 2 gym instructor and level 3 personal trainer courses. They offer many options in terms of how you can complete the course and this provides so much flexibility and means the courses truly are accessible to all. The online study portal and theory content is first class and very easy to use. The face to face training is fantastic, our trainer Ben put me at ease as soon as I met him and was so enthusiastic, knowledgeable and professional I learnt loads and had a great time on the courses. I would 100% recommend TrainFitness for anyone considering this career path.

January 24, 2025
Rated 5 out of 5 stars

Highly recommend, incredible experience!

My experience with TRAINFITNESS has been super positive. I have learnt so much and felt guided and supported throughout. The online course work is very detailed and interesting and my 2 weeks in-person experience for the Gym Instructor and Personal Trainer qualification has just been so much fun, although there has been a lot of information and things to get done, my tutor Ben made it enjoyable, engaging and something I couldn’t wait to wake up for each day. I highly highly recommend TRAINFITNESS to anyone!

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Exceeded expectations

No regrets choosing this training provider. The tutors and assessors are experienced and knowledgeable but most importantly, are exceptionally skilled in translating this to trainees in an inclusive and engaging way. Training material and hands on practical experience is very thorough. The in-person courses attract a lovely, diverse bunch. I’ve already booked my next course!

January 24, 2025
Rated 5 out of 5 stars

Had the time of my life

I have had the time of my life with TrainFitness these last few months. They have been incredibly supportive in my learning, and every member of staff I've come across - whether in-person, over phone or email have been super friendly, supportive and caring. For anyone looking to get expert knowledge in a warm environment, and want to be pushed, challenged and celebrated, this is the course for you. I am now armed with the confidence, technical know-how and skills needed to get out there and start helping others. Could not recommend highly enough.

January 24, 2025
Rated 5 out of 5 stars

Great service & support

Great service right from the enrolments team to the support given by the tutors and before I knew it, I had my certificates to start working as a PT in my local Pure Gym.

December 27, 2024
Rated 5 out of 5 stars

Thoroughly enjoyed!

Amazing company! Great tutors, amazing facilities and amazing course content. Did a distance study Master Personal Trainer course and felt thoroughly supported despite being a remote student.
The choice of courses are brilliant and so current. Specialising to support not just pregnant women or young mothers but also women going through menopause was so refreshing and enriching for me. Excited for this journey ahead.

December 10, 2024
Rated 5 out of 5 stars

Excellent comprehensive course and wonderful staff!

I was recommended this course by an acquaintance who had previously undertaken their PT course with TRAINFITNESS. I was a teacher looking for options to allow me to escape the classroom. As such, a distance learning course was the only way I could have gained these qualifications. I was able to sign up for the L2 Gym Instructor and L3 Personal Trainer courses alongside each other as part of the Diploma course. The course was very straightforward and allowed me to work at my own pace (within the year allocation) and decide on the order of completion of the work to suit me. I chose to complete all the online theory first, then the written parts of the coursework, and finally complete the practical aspects. In reality, I would recommend that you complete the LAP (Learner Achievement Portfolios) activities alongside the theory, as it saves you having to go back and 'find' the relevant bits of theory, which, in hindsight, ended up taking me longer. I would absolutely, 100% recommend the e-classes to support both the LAP and practical assessments. The personalised guidance from an experienced professional is invaluable here. TRAINFITNESS are sticklers for quality and accuracy, so using the e-classes ensured I hit the right level of detail and gave them the detail they required. Although I don't have much previous experience in this industry, I sat in e-classes with other individuals who had, and there was a sense that because they had been there and done it, they thought they knew what TRAINFITNESS wanted, i.e. where the emphasis should lie etc, and they weren't always correct. My advice would be to take the specific advice from the TRAINFITNESS staff and don't allow previous experience (and potentially bad habits) influence you. I had the pleasure of having Rob as my tutor for the e-classes across both the GI and PT courses. Incredibly experienced and knowledgeable, Rob was also very patient and answered many, many (!) questions clearly, in a non-jargon way that allowed me to understand and then apply this to my work. As a mid-40s woman who does not look like many of the images in the TRAINFITNESS branding (perhaps my only criticism?), I felt a little intimidated by the scope of the course, but Rob was careful to paint a very inclusive picture of the industry, and to use my own knowledge and experience to make me feel like I absolutely had something I could offer, moving forward. If completing the distance learning course, please make sure you leave plenty of time to make sure you have compressed your videos before uploading them - it was not as straight forward process for me and took much longer than I thought it would! Also use the support of the staff to help you with this. On the whole, a very well organised and supported course that has its practices based on up to date research. The staff are wonderful and if and when I choose to expand my qualifications, I will use TRAINFITNESS to do it. Thank you Rob and the team!

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

Live Virtual Pilates Weekends

Did my 2 weekends for Pilates but attended it via Zoom as travelling into London was too expensive as I was based in the Isle of Mann. Felt like I was actually there with them, very interactive, not a moment of sitting idle, learnt a lot of progression and clarified how to fill my portfolios. Worth every penny, would recommend.

November 9, 2024
Rated 5 out of 5 stars

Great support from the tutors

Great support from the tutors. Took up distance learning because I work two jobs, but the fact that the tutors were always on hand when I had a problem. The zoom e-classes were super beneficial. Just passed my Level 3 practical assessment and excited for the journey ahead.

November 16, 2024
Rated 1 out of 5 stars

Incredibly shocked by their lack of compassion and understanding

I started this course in July. Sadly my mother was diagnosed with stage 4 cancer the same month. We are now in November and I have not made any progress as my mother has been given weeks to live. Train Fitness will not provide even a partial refund which is unbelievable during a time like this. They extended my end of course date but don’t seem to understand that It is impossible for me to complete the course with the circumstances I am under. Incredibly shocked by their lack of compassion and understanding.

November 20, 2024
Unprompted review
TRAINFITNESS logo

Reply from TRAINFITNESS

As we have expressed to you previously and privately Markeita, we’re very sorry to hear about your mother’s diagnosis. We understand this is a challenging time and extend again our thoughts to you and your family.

As much as we would like, it’s not possible to do everything asked of us. We do our best however, and to support you we provided you with additional course time (until the end of January 2025) when in October you first told us about your circumstances. You later told us, “it would really help” if we extended the course until the end of February. To support you further, we provided that too and you told us, “that’s very much appreciated.”

You purchased the course using a third-party finance company and you recently told us you wanted to stop making payments. Because you have a finance agreement with that company and are making payments to them - not to us - we could only suggest you speak to them directly about your request. You then left your review.

In spite of the challenges you have been dealing with, we’re pleased that you have worked solidly on your course since you enrolled on 7th June. To date you have completed all of the Gym Instructor course material and the theory assessment, and half of the Personal Trainer course material.

We remain committed to helping you as best we can Markieta.



Rated 5 out of 5 stars

Grateful for the Support

I wanted to express my heartfelt gratitude to the team at train fitness for their understanding during this difficult season I have had. I started on a course just over a month ago while I was 3 months pregnant. However I had recently experienced some complications which caused my GP and midwife to advice me to stop all forms of exercise till my delivery.
When I went to Train fitness regarding this, the gentleman on the phone was so helpful and understanding. He only asked that I supply medical evidence so that they could document it in their files. He suggested that I carry on working through my theory and complete my online coursework as my inability to exercise doesn't stop me from reading and that they would allow me to do my practical elements after my delivery date, once I have been signed off by medically.
I couldn't be more thankful to these guys for keeping my dream alive to become a qualified personal trainer.

August 6, 2024
Unprompted review
Rated 4 out of 5 stars

PT & Sports Massage

I found the online learning was not always easy to follow or clear. However the video made things much more understandable.

I attended the in-person courses in the end with Ben for Gym Instructor and Personal Trainer. Ben was great and help us through every stage. Brought a lot of the learning together. Rosie was also great and friendly during the assessment

Sports Massage was equally challenging but Paul and Katie werereally good and knowledgeable .

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Women's Master Personal Trainer Course COMPLETE

Just completed the Women's Health & Exercise Master course. Brilliant content, exactly what I wanted to do to help young mothers and middle aged women. Did the course via distance study as I'm in Scotland and the tutor support made it feel like a face to face course with the amount of e-classes I was able to attend and the other numerous times I spoke to them.

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

Despite moving countries from England…

Despite moving countries from England to Ireland, completing my course was so easy given the ability to send video recordings of my work. Had some apprehension on doing them but the tutor from the e-class made everything so easy to understand and that really helped my confidence.
I went to my local gym where I was a new member due to having relocated and even the gym staff were very understanding and gave me complete freedom as long I didn't interrupt anybody else's workouts. They even suggested that I could work for them once I have my qualifications which I am pleased to say that I have now received. Super excited for this journey ahead.

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Very well laid out course

Very well laid out course. The app allows me to study during my daily work commutes. The tutor support was always understanding no matter how lame my doubts were.

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Resourceful

Want to commend the e-classes for how good the tutors have been. Keep up the great work and thank you for all that you do

August 7, 2024
Unprompted review
Rated 1 out of 5 stars

£350 to extend my course by a month

Quoted £350 to extend my course by a MONTH after surgery - the course cost £399.

Do not become unwell or have a family bereavement if you are planning to study with this company as they will seek to profit from your misfortune.

1/ I had to have surgery.

2/ I informed Trainfitness that I would (with plenty of notice) not be able to complete within the 6 months and stipulated the reason why.

3/ they informed me that to extend it will be (direct quote) ‘approximately £100-£350/month.’

That is a MONTH.

For a course that cost £399.

4/ This is an entirely online course with no live teaching involved – it is ALL pre-made content.

5/ I contacted Focus Awards (the awarding organisation) and they said that they set no time frame to finish the course – there is merely a minimum amount of guided learning hours.

I am eagerly awaiting the reply to this message and whether they dispute any of the above. Trainfitness will simply fall back on 'please refer to our T&C’s'.

Post reply edit: I invite everyone to read the passive aggressive reply sent by trainfitness below (pay close attention to the last line) and ask yourselves,'is this a training provider I would like to deal with?'.
The dispensation is simply lip service for the sake of this review - I sent trainfitness an email saying I'd had surgery. At no point was this brought up or, come to think of it, did you even ask how I was at any point of the process. Simple questions Trainfitness - what surgery did I have? What was my recovery like? Have I recovered yet? These are the kind of questions you ask when working out 'special circumstances'. You could not care less. You simply stated the T&C's and how much you could make.
It is true I have trained with them before - fortunately I didnt need surgery during any of my previous courses so there were no service charges.

August 7, 2024
Unprompted review
TRAINFITNESS logo

Reply from TRAINFITNESS

£66.50 To Extend Your Course By A Month

We support in many ways, including with free extensions, those of our learners who demonstrate genuine medical and or other extenuating circumstances that prevent them from studying.

To cater to the varying interests, needs and budgets of our learners, we offer 45 courses with different study formats and different price points ranging from £100 to £4000. All up, we have over 150 course study options to assist our learners study what they want in the way that best suits them and their budget.

The initial response you received (22nd July) about extending your course term (which was expiring in 10 days’ time on 2nd August) catered to this wide variety of options and referred to a fee in the range of ‘£100-£350’. We wrote to you again later that day and confirmed the price to extend your particular course for one month was ‘£66.50’.

On 6th August you told us we simply provide an ‘entirely online course’ for which the company incurs ‘no cost’. On 7th August we explained to you, in detail, why that is not the case.

For example, your ‘entirely online course’ is made up of online content as well as practical and written portfolio assessments. To make this content available and to ensure these assessments can be marked, we have full-time teams of:

• tutors, assessors and internal quality assurers who teach, assess, quality assure and support our learners by phone, Help Desk, email, eClasses and in person;

• course developers who ideate, develop and maintain our courses;

• IT developers who develop and update our proprietary learning management system, mobile app, administration and CRM systems;

• designers who create and update all course assets including but not limited to imagery, videos, animations, manuals and support materials, as well as our website;

• administration, enrolments and accounts.

Rent, service charges, rates, professional fees, electricity, water, phone, data and hosting are just a few of the other costs we incur. It is only through the provision and funding of all of the above that the delivery of a course – even an ‘entirely online course’ - is made possible.

We trust this makes clear why the £66.50 you were quoted does not represent any kind of profit.

We’re pleased to have seen you achieve three qualifications with us since 2014 and, because you told us on 7th August that you are not going to finish your fourth qualification with us, we wish you well with any future studies that you embark upon elsewhere..

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