I absolutely LOVED my experience with train fitness. I completed the two week in person course and it’s the best decision I’ve made in a long time. The training is thorough, engaging, and confidence b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
We provide a wide variety of fitness courses from personal training qualifications and fitness instructor courses to group exercises course and additional CPD courses for fitness professionals.
Contact info
United Kingdom
- 02072929140
- info@train.fitness
- train.fitness
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
TrainFitness offer all you need for a future in the fitness industry
Having spoken to a lot of fitness training providers I chose train fitness to complete my Level 2 gym instructor and level 3 personal trainer courses. They offer many options in terms of how you can complete the course and this provides so much flexibility and means the courses truly are accessible to all. The online study portal and theory content is first class and very easy to use. The face to face training is fantastic, our trainer Ben put me at ease as soon as I met him and was so enthusiastic, knowledgeable and professional I learnt loads and had a great time on the courses. I would 100% recommend TrainFitness for anyone considering this career path.
Highly recommend, incredible experience!
My experience with TRAINFITNESS has been super positive. I have learnt so much and felt guided and supported throughout. The online course work is very detailed and interesting and my 2 weeks in-person experience for the Gym Instructor and Personal Trainer qualification has just been so much fun, although there has been a lot of information and things to get done, my tutor Ben made it enjoyable, engaging and something I couldn’t wait to wake up for each day. I highly highly recommend TRAINFITNESS to anyone!
Exceeded expectations
No regrets choosing this training provider. The tutors and assessors are experienced and knowledgeable but most importantly, are exceptionally skilled in translating this to trainees in an inclusive and engaging way. Training material and hands on practical experience is very thorough. The in-person courses attract a lovely, diverse bunch. I’ve already booked my next course!
Had the time of my life
I have had the time of my life with TrainFitness these last few months. They have been incredibly supportive in my learning, and every member of staff I've come across - whether in-person, over phone or email have been super friendly, supportive and caring. For anyone looking to get expert knowledge in a warm environment, and want to be pushed, challenged and celebrated, this is the course for you. I am now armed with the confidence, technical know-how and skills needed to get out there and start helping others. Could not recommend highly enough.
Great service & support
Great service right from the enrolments team to the support given by the tutors and before I knew it, I had my certificates to start working as a PT in my local Pure Gym.
Thoroughly enjoyed!
Amazing company! Great tutors, amazing facilities and amazing course content. Did a distance study Master Personal Trainer course and felt thoroughly supported despite being a remote student.
The choice of courses are brilliant and so current. Specialising to support not just pregnant women or young mothers but also women going through menopause was so refreshing and enriching for me. Excited for this journey ahead.
Excellent comprehensive course and wonderful staff!
I was recommended this course by an acquaintance who had previously undertaken their PT course with TRAINFITNESS. I was a teacher looking for options to allow me to escape the classroom. As such, a distance learning course was the only way I could have gained these qualifications. I was able to sign up for the L2 Gym Instructor and L3 Personal Trainer courses alongside each other as part of the Diploma course. The course was very straightforward and allowed me to work at my own pace (within the year allocation) and decide on the order of completion of the work to suit me. I chose to complete all the online theory first, then the written parts of the coursework, and finally complete the practical aspects. In reality, I would recommend that you complete the LAP (Learner Achievement Portfolios) activities alongside the theory, as it saves you having to go back and 'find' the relevant bits of theory, which, in hindsight, ended up taking me longer. I would absolutely, 100% recommend the e-classes to support both the LAP and practical assessments. The personalised guidance from an experienced professional is invaluable here. TRAINFITNESS are sticklers for quality and accuracy, so using the e-classes ensured I hit the right level of detail and gave them the detail they required. Although I don't have much previous experience in this industry, I sat in e-classes with other individuals who had, and there was a sense that because they had been there and done it, they thought they knew what TRAINFITNESS wanted, i.e. where the emphasis should lie etc, and they weren't always correct. My advice would be to take the specific advice from the TRAINFITNESS staff and don't allow previous experience (and potentially bad habits) influence you. I had the pleasure of having Rob as my tutor for the e-classes across both the GI and PT courses. Incredibly experienced and knowledgeable, Rob was also very patient and answered many, many (!) questions clearly, in a non-jargon way that allowed me to understand and then apply this to my work. As a mid-40s woman who does not look like many of the images in the TRAINFITNESS branding (perhaps my only criticism?), I felt a little intimidated by the scope of the course, but Rob was careful to paint a very inclusive picture of the industry, and to use my own knowledge and experience to make me feel like I absolutely had something I could offer, moving forward. If completing the distance learning course, please make sure you leave plenty of time to make sure you have compressed your videos before uploading them - it was not as straight forward process for me and took much longer than I thought it would! Also use the support of the staff to help you with this. On the whole, a very well organised and supported course that has its practices based on up to date research. The staff are wonderful and if and when I choose to expand my qualifications, I will use TRAINFITNESS to do it. Thank you Rob and the team!
Kettlebell Course Practicals
Just completed my Kettlebell training day. The practical learning is worth every bit of it. Special thank you to the tutors.
Live Virtual Pilates Weekends
Did my 2 weekends for Pilates but attended it via Zoom as travelling into London was too expensive as I was based in the Isle of Mann. Felt like I was actually there with them, very interactive, not a moment of sitting idle, learnt a lot of progression and clarified how to fill my portfolios. Worth every penny, would recommend.
Great support from the tutors
Great support from the tutors. Took up distance learning because I work two jobs, but the fact that the tutors were always on hand when I had a problem. The zoom e-classes were super beneficial. Just passed my Level 3 practical assessment and excited for the journey ahead.
Incredibly shocked by their lack of compassion and understanding
I started this course in July. Sadly my mother was diagnosed with stage 4 cancer the same month. We are now in November and I have not made any progress as my mother has been given weeks to live. Train Fitness will not provide even a partial refund which is unbelievable during a time like this. They extended my end of course date but don’t seem to understand that It is impossible for me to complete the course with the circumstances I am under. Incredibly shocked by their lack of compassion and understanding.

Reply from TRAINFITNESS
Grateful for the Support
I wanted to express my heartfelt gratitude to the team at train fitness for their understanding during this difficult season I have had. I started on a course just over a month ago while I was 3 months pregnant. However I had recently experienced some complications which caused my GP and midwife to advice me to stop all forms of exercise till my delivery.
When I went to Train fitness regarding this, the gentleman on the phone was so helpful and understanding. He only asked that I supply medical evidence so that they could document it in their files. He suggested that I carry on working through my theory and complete my online coursework as my inability to exercise doesn't stop me from reading and that they would allow me to do my practical elements after my delivery date, once I have been signed off by medically.
I couldn't be more thankful to these guys for keeping my dream alive to become a qualified personal trainer.
PT & Sports Massage
I found the online learning was not always easy to follow or clear. However the video made things much more understandable.
I attended the in-person courses in the end with Ben for Gym Instructor and Personal Trainer. Ben was great and help us through every stage. Brought a lot of the learning together. Rosie was also great and friendly during the assessment
Sports Massage was equally challenging but Paul and Katie werereally good and knowledgeable .
Women's Master Personal Trainer Course COMPLETE
Just completed the Women's Health & Exercise Master course. Brilliant content, exactly what I wanted to do to help young mothers and middle aged women. Did the course via distance study as I'm in Scotland and the tutor support made it feel like a face to face course with the amount of e-classes I was able to attend and the other numerous times I spoke to them.
Amazing tutors at Trainfitness!
Amazing e-classes with the tutors. Gave me so much clarity in doing my practical assessments.
Despite moving countries from England…
Despite moving countries from England to Ireland, completing my course was so easy given the ability to send video recordings of my work. Had some apprehension on doing them but the tutor from the e-class made everything so easy to understand and that really helped my confidence.
I went to my local gym where I was a new member due to having relocated and even the gym staff were very understanding and gave me complete freedom as long I didn't interrupt anybody else's workouts. They even suggested that I could work for them once I have my qualifications which I am pleased to say that I have now received. Super excited for this journey ahead.
Loved the in-person training day
Loved the in-person training day. Great support from start to finish.
Very well laid out course
Very well laid out course. The app allows me to study during my daily work commutes. The tutor support was always understanding no matter how lame my doubts were.
Resourceful
Want to commend the e-classes for how good the tutors have been. Keep up the great work and thank you for all that you do
£350 to extend my course by a month
Quoted £350 to extend my course by a MONTH after surgery - the course cost £399.
Do not become unwell or have a family bereavement if you are planning to study with this company as they will seek to profit from your misfortune.
1/ I had to have surgery.
2/ I informed Trainfitness that I would (with plenty of notice) not be able to complete within the 6 months and stipulated the reason why.
3/ they informed me that to extend it will be (direct quote) ‘approximately £100-£350/month.’
That is a MONTH.
For a course that cost £399.
4/ This is an entirely online course with no live teaching involved – it is ALL pre-made content.
5/ I contacted Focus Awards (the awarding organisation) and they said that they set no time frame to finish the course – there is merely a minimum amount of guided learning hours.
I am eagerly awaiting the reply to this message and whether they dispute any of the above. Trainfitness will simply fall back on 'please refer to our T&C’s'.
Post reply edit: I invite everyone to read the passive aggressive reply sent by trainfitness below (pay close attention to the last line) and ask yourselves,'is this a training provider I would like to deal with?'.
The dispensation is simply lip service for the sake of this review - I sent trainfitness an email saying I'd had surgery. At no point was this brought up or, come to think of it, did you even ask how I was at any point of the process. Simple questions Trainfitness - what surgery did I have? What was my recovery like? Have I recovered yet? These are the kind of questions you ask when working out 'special circumstances'. You could not care less. You simply stated the T&C's and how much you could make.
It is true I have trained with them before - fortunately I didnt need surgery during any of my previous courses so there were no service charges.

Reply from TRAINFITNESS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







