TRAINFITNESS Reviews 640

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their incredible teaching, support, and engaging approach, making the learning process enjoyable and confidence-building. The user experience is frequently highlighted as excellent, with many appreciating the well-structured, easy-to-understand, and flexible online learning materials and in-person sessions. People also commend the exceptional customer service, noting the quick responses and readily available guidance from the support team and tutors. The overall service and quality of the course content are described as comprehensive, insightful, and packed with valuable knowledge that is easy to follow. However, some customers mentioned occasional administrative issues and suggested that the process for accessing exams could be improved. A few other people also felt that the six-month completion period for the at-home study option was too short, especially for those with full-time jobs or family responsibilities. Conversely, a small portion of people felt the company was unsupportive and not pro-student, particularly regarding the distance learning option.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the brilliant and engaging nature... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the support teams for being... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the quality of... See more

Quality

People report positive experiences with quality, consistently praising the excellent learning materials,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely LOVED my experience with train fitness. I completed the two week in person course and it’s the best decision I’ve made in a long time. The training is thorough, engaging, and confidence b... See more

Rated 5 out of 5 stars

I attended a practical prep e class with Rob last evening that was really helpful.Rob explained everything we need to do clearly.He is very supportive and answered any of our queries.I would recommend... See more

Rated 5 out of 5 stars

I have just completed the L2 Gym instructor course with the in-person weekend sessions. The online learning is very comprehensive. Dives deep into the science and covers everything you need to know t... See more

Rated 5 out of 5 stars

Signed up for the Nutrition specialised Master Diploma after checking among a ton of other companies. Very pleased with my selection of TrainFitness for their distance study course. Brilliant struc... See more


Company details

  1. Fitness and Nutrition Service
  2. Vocational School

Written by the company

We provide a wide variety of fitness courses from personal training qualifications and fitness instructor courses to group exercises course and additional CPD courses for fitness professionals.


Contact info

4.8

Excellent

TrustScore 5 out of 5

640 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Distance learning at its best

Thoroughly enjoyed my learning journey. The tutors have always been on hand whenever I had a doubt. The resources, especially the Live e-classes were great. Would highly recommend the Master Diploma.

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Teaching and positive overall experience! Continuing my professional development with TRAINFITNESS

I was highly satisfied with my experience taking two courses at TRAINFITNESS - completing both my Level 2 Gym Instructor and Level 3 Personal Trainer diploma this year (2024). I will be returning later this year to take an 'Olympic Weightlifting' Course. Thanks to Ben and other teachers there, I left the courses feeling confident and well-equipped to step into my role as a coach and personal trainer.
In both instances the level of teaching was superb - Ben - my teacher on both courses was highly knowledgeable and engaging, and was a pleasure to learn from, always keeping the energy up and bringing some humour into our classes! I felt supported from start to finish. Katy one of our exam assessors also provided lots of in depth knowledge from a wealth of experience. We usually had the entire gym space to ourselves (just our class) for tutorials and assessments - which made me feel like our learning was a priority.

June 17, 2024
Rated 5 out of 5 stars

Excellent teachers

Excellent teachers, helpful customer service, very informative and well presented courses. Very happy with my choice.

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent course

Excellent course, very informative material and in live clinics were fantastic. Ben has been an amazing instructor, very knowledgeable, helpful and a great personality.I will definitely sign up for more courses with trainfitness in the future.

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great course

Great course! The experience as a whole was very good too. I had Ben as my teacher, he was fantastic, very funny and coached all the technical details I was seeking. Kate for the few lessons I had was great too and explained everything well.

May 6, 2024
Unprompted review
Rated 1 out of 5 stars

insane company

insane company. I've been messaged 4 times in the last 1 and half days, called and emailed multiple times too. all I wanted was to do a quiz and there's no way to block them. fricking crazy !!!

June 18, 2024
Unprompted review
TRAINFITNESS logo

Reply from TRAINFITNESS

We believe you have the wrong company - we don’t have an Ash Campbell in our records 😊

Rated 5 out of 5 stars

Instructor Rob

Instructor Rob, was well assertive, knowledgeable and knew what he was talking about. He was calm with his delivery, assure his students to calm down even when we was a bit nervous.

very humble and easy to understand.

June 16, 2024
Unprompted review
Rated 5 out of 5 stars

So far, a great experience!

I've finished Fitness Instructor Level 2 and on my way to complete my level 3 PT (T3 HIIT assessment completed). I am doing online training (theory), and in-person for practical. Amazing environment, where you can meet new people, and so far has been a great experience, with amazing, very knowledgeable teachers (Kate and Ben), they truly support you, and make it feel like a safe space.
Every question I've had while doing theory, online support reply promptly as well.
For more courses probably will not even bother to look for another school.

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Distance learner - in person assessment

Distance learner - great experience really helped using the e-classes and learner success was very quick to reply to a lot of questions. Worthing paying to do the inperson assessments at a location the team is the best and very friendly, I was nervous coming in but felt right at ease when starting the assessment, they help you all the way through till the end ! Highly recommend any of the courses

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

It was a great experience today

It was a great experience today! I’m distance learner and I found it really helpful with all the information given. I wish I have enrolled in person. In future if they do any courses I would definitely enrol in person. Thank you Ben for great day!

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Simply brilliant!

Having thoroughly researched how best to go about becoming a group indoor cycling instructor, and researching providers, I chose to complete my level 2 Gym Instructor and subsequent GIC Instructor courses with TRAINFITNESS. It is without doubt one of the best decisions I’ve ever made. I found some of the on-line modules pretty tough although the quality of the material and the way in which they built your knowledge was excellent. It was tough mainly because I really didn’t know how much I didn’t know despite taking part in sport and fitness for most of my 59 and a half years! The in-person week was nothing short of brilliant. Ben and Katie both have an infectious love of fitness and of passing on their vast knowledge. The Group Indoor Cycling with Ben was equally brilliant, and I would highly recommend anybody considering a career in the fitness industry to choose training with TRAINFITNESS.

May 7, 2024
Unprompted review

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