Kept informed stage by stage from ordering to when being delivered. Courier let down, as left at a neighbouring unit after driving past our unit not once but twice.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a package delivered which went missing.I never signed for it as the couriers said and no proof was given Transquip are now sending a replacement which is fantastic Couriers need to be more res... See more
Company replied
Great service from first initial contact. Ordered on the Wednesday and was ready for collection on the Friday as I was having trouble finding the aluminium I required. Would highly recommend and w... See more
Company replied
From online order to delivery was seamless.... well done Delivery was a day earlier than predicted and the delivery driver actually delivered it.... horror stories in this case not founded! Well don... See more
Company replied
Company details
Written by the company
TransQuip are the UK’s market leading Manufacturer and distributor of Commercial Vehicle Equipment and accessories. Supporting Vehicle manufacturers, convertors and end users with a vast range of products for every commercial vehicle use and application. We know how important it is to optimise the efficiency of your operation and keep your fleet compliant, in good working order and to be a safe environment for your staff. Our mission is to provide our customers with a comprehensive range of top-quality products for next day delivery to minimize downtime and maintain their vehicles. By harnessing the strength of our buying power and extensive stockholding TransQuip are committed to supporting your LCV equipment needs and our extensive range covers: Body Fittings Toolboxes and storage Beacons and electrical Vehicle security Racking and storage systems Fire extinguishers and first aid kits Operator welfare and PPE
Contact info
Oakwood Park, BS16 3JA, Bristol, United Kingdom
- 01179659965
- sales@transquipgroup.com
- transquipgroup.co.uk
3.8
Great
151 reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
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Reply from TransQuip
Dear Stephen,
Thank you for taking the time to leave your review. We’re very sorry to hear about the delay with your delivery. After checking your order, we can see that the carrier experienced a delay, but we should have kept you updated during this process. Please accept our sincere apologies for this miscommunication.
Your feedback is important to us, and we’ll be reviewing our processes to ensure that we provide clearer updates in the future. We’ll do our best to make sure this doesn’t happen again.
We appreciate you bringing this to our attention and hope to provide you with a smoother experience next time.
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Kevin,
Thank you for your 5-star review! We really appreciate you taking the time to share your experience.
We’re delighted to hear that your order was delivered quickly and that you were kept up to date along the way. Clear communication and prompt delivery are exactly what we strive to provide.
We’d be happy to serve you again in the future!
Best regards,
The TransQuip Team
Fast delivery and correct items sent…
Fast delivery and correct items sent with no damage.
August 15, 2025
Reply from TransQuip
Dear Sean,
Thank you for your 5-star review! We truly appreciate you taking the time to share your feedback.
We’re so pleased to hear that your order arrived quickly, in perfect condition, and exactly as expected. That’s exactly the kind of service we aim to provide every time.
We’d be delighted to welcome you back whenever you need us again!
Best regards,
The TransQuip Team
Great item and quick delivery thanks
August 7, 2025
Reply from TransQuip
Dear Christopher,
Thank you for your 5-star review! We really appreciate you taking the time to share your experience.
We’re delighted to hear that you’re happy with your item and that it arrived quickly. Providing quality products with efficient delivery is exactly what we aim for, so it’s great to know we met your expectations.
We’d be glad to serve you again in the future!
Best regards,
The TransQuip Team
I purchased my items and was given a…
I purchased my items and was given a delivery date of a few days. After taking the order and my money I never recieved the goods till 8 days later. Made a complaint but got the usual story
August 8, 2025
Reply from TransQuip
Dear Ashley,
Thank you for your feedback. We’re very sorry to hear about the delay in receiving your order and for any frustration this may have caused. We understand how disappointing it is when expectations aren’t met, and we apologise that our service fell short on this occasion.
We also regret that your complaint didn’t leave you feeling fully satisfied with the explanation provided. We’ll be reviewing this internally to help improve both our communication and delivery times.
We appreciate you bringing this to our attention and hope we can provide you with a smoother experience in the future.
Best regards,
The TransQuip Team
From online order to delivery was…
From online order to delivery was seamless.... well done
Delivery was a day earlier than predicted and the delivery driver actually delivered it.... horror stories in this case not founded!
Well done
August 4, 2025
Reply from TransQuip
Dear Sharon,
Thank you for your 5-star review! We truly appreciate you taking the time to share your experience with us.
We’re thrilled your order arrived ahead of schedule and that the delivery process went smoothly. Knowing we exceeded your expectations means a lot to our team, as providing great service and efficient delivery is exactly what we strive for every day.
We’d be happy to serve you again in the future and look forward to welcoming you back.
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Henry,
Thank you for your review! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that our team made a great impression and that your order was delivered promptly. Providing friendly service and efficient delivery is exactly what we strive for every day.
We’d be happy to welcome you back whenever you need us and look forward to serving you again in the future.
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Ken,
Thank you for your 5-star review! We truly appreciate you taking the time to share your experience.
We’re delighted to hear you found our pricing competitive and the delivery prompt, it's exactly what we aim for. If you ever need anything else, we’d be happy to help.
We hope to welcome you back again soon!
Best regards,
The TransQuip Team
Kit was ordered through website
Kit was ordered through website with no indication. It wasn’t in stock took 2 week to tell us. Then when it come into stock the currier held it awaiting confirmation of our address. The correct address was given on order. The kit was delivered in 2 separate delivery’s on different days, when fitting the kit it has 2 d rings missing and holes for posts not drilled in correct position, and wrong size bolts.
June 23, 2025
Reply from TransQuip
Dear Paul,
Thank you for your feedback, and we’re truly sorry to hear about the issues you experienced with your order.
We understand how frustrating it must have been to face delays and complications both with the courier and with the product itself. We also regret that the stock status wasn’t made clearer at the time of ordering.
Regarding the missing and incorrect parts, we sincerely apologise for the inconvenience this caused during installation. We’d like to assure you that our team is reviewing this situation to prevent similar issues in the future.
We hope to have the opportunity to provide you with a better experience in the future.
Best regards,
The TransQuip Team
Quick delivery well packaged
Quick delivery well packaged, only criticism is the cost of post and packaging for a small order!
July 3, 2025
Reply from TransQuip
Dear Alan,
Thank you for your 5-star review! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that your order arrived quickly and well packaged. Your feedback about the postage cost is noted and appreciated. It’s something we’re continually reviewing to ensure fair value, especially for smaller orders. We’ll do our best to review this and ensure it’s as fair as possible moving forward.
Thanks again for your support, and we’d be happy to assist you again in the future!
Best regards,
The TransQuip Team
No further response from online chat
Took a few days to ship the product out. When I enquired via the online chat, I was told to wait a moment while they checked the status, but I had no reply. Then 30 mins later I received emails to say the item is ready for shipping. It seems the order was forgotten until I chased. But to get no further response was rude.
July 9, 2025
Reply from TransQuip
Dear David,
Thank you for taking the time to leave us a review, we really appreciate your feedback.
We're sorry for the delay in our response through the online chat and for the impression that your order may have been overlooked. Please accept our sincere apologies for any frustration caused. While our team does their best to check order statuses promptly, in some cases it may take a little time to gather accurate information, and we regret that we didn’t follow up with you properly in this instance.
We’re reviewing this internally to ensure we respond more clearly and promptly moving forward. Your comments help us improve, and we’re grateful you brought this to our attention.
If there's anything further we can assist you with, please don’t hesitate to get in touch.
Best regards,
The TransQuip Team
easy to order and arrived in good time.
July 2, 2025
Reply from TransQuip
Dear John,
Thank you for your valuable review! We really appreciate you taking the time to share your experience with us.
We're glad to hear that you found the ordering process easy and that your delivery arrived in good time. If there’s anything we can do to make your next experience even better, we’d love to hear from you.
We look forward to serving you again in the future!
Best regards,
The TransQuip Team
Called and called regarding an order…
Called and called regarding an order still no call back seven working days later and do not know what’s happening with the order
£2200 + worth at we’ll
June 26, 2025
Reply from TransQuip
Dear Mark,
Thank you for bringing this to our attention, and we’re very sorry to hear about the delay and lack of communication regarding your order.
We completely understand your frustration and sincerely apologise for the inconvenience and lack of updates.
We appreciate you taking the time to speak with our team, and we’re currently working to ensure everything is resolved as quickly as possible.
Thank you again for your patience, and we hope to have the opportunity to restore your confidence in our service.
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Steve,
Thank you for your 5-star review! We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that you were happy with our service. It’s exactly what we aim to deliver. If there’s anything you need in the future, we’re always here to help.
We’d love to welcome you back again soon!
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Christopher,
Thank you for your review! We really appreciate you taking the time to share your experience.
We’re thrilled to hear that ordering was straightforward and that your delivery arrived quickly. This is exactly what we strive for. If you ever need anything else, we’d be happy to help.
Looking forward to serving you again in the future!
Best regards,
The TransQuip Team
After looking online came across great container for our campervan everything we needed space size quality outstanding at a very reliable price…
After looking online came across great container for our camper
June 6, 2025
Reply from TransQuip
Dear Kathleen,
Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that you found the perfect toolbox for your campervan and that it met your expectations in terms of space, quality, and value. It’s always great to know when our products are helping customers get exactly what they need.
We’d be happy to serve you again in the future. Please feel free to reach out if you need any help or visit our website anytime!
Best regards,
The TransQuip Team
Reply from TransQuip
Dear Customer,
Thank you for your feedback, and we’re truly sorry to hear that you received the incorrect parts. We understand how frustrating this can be and apologise for the inconvenience caused.
We appreciate you getting in touch, and we're actively working to resolve this for you. Your satisfaction is very important to us, and we're committed to putting things right as quickly as possible.
Thank you again for bringing this to our attention and we hope to resolve it to your satisfaction.
Best regards,
The TransQuip Team
The sales team demonstrated an…
The sales team demonstrated an exceptional level of proficiency in conveying information in a clear and comprehensible manner, which was instrumental in facilitating a positive and efficient interaction. Their dedication to client service was truly commendable as they exhibited remarkable helpfulness and professionalism throughout the process. Their promptness and diligence were particularly noteworthy, as they managed to ensure that the delivery of the required part was executed with remarkable speed and punctuality, thereby significantly contributing to the overall satisfaction with the service provided.
May 29, 2025
Reply from TransQuip
Dear Customer,
Thank you so much for your outstanding review! We truly appreciate you taking the time to share such thoughtful and detailed feedback.
We're delighted to hear that our sales team provided you with clear communication and prompt service throughout your experience. It's always our goal to make the process as smooth and efficient as possible, and your kind words mean a lot to our entire team.
We’re so pleased to know that everything met your expectations, and we’d be happy to assist you again anytime.
Best regards,
The TransQuip Team
Don't believe the site
Website order system quoted free postage to my postcode, then I was charged £10.50 + VAT for it. Just to add insult to injury, they sent me a promo email less than an hour later boasting one of their features to be "Free delivery". However, despite charging me for "GB mainland – next working day" postage, some 5 days later, there was still no sign of it having been posted. I tried to query the situation but when I selected the sales dept, I got a long wait and then no reply. OTOH getting through to anyone else resulted in being told I needed to speak to the sales dept - but... after a long wait... they can't get through to them. After a couple of days trying, I did speak to someone in the Sales dept who knew nothing but said they'd try to find out and that someone would call me back. There was no call back but the next day, a dispatch notice was issued.
The person on the phone had said that there isn't free delivery but their website still, today, has a block displaying "FREE DELIVERY" prominently in the header.
The products arrived about a week after ordering, they were OK. The service is lame though and I wouldn't really trust them.
May 29, 2025
Reply from TransQuip
Dear Graham,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience, and we truly regret the frustration caused by the confusion around delivery charges and delays in communication.
We’d like to clarify that our free delivery promotion applies only to specific products. That said, we understand how the messaging on our website could have been misleading, and we’re currently working to make this clearer to avoid similar confusion in the future.
We also appreciate you highlighting the difficulty in reaching the right department. You're absolutely right that our phone routing can be confusing, and we’re already reviewing improvements to make the process more reliable.
We're glad to hear your items arrived in good condition, though we regret that the service leading up to delivery didn’t meet expectations. Your feedback is valuable to us, and we’re committed to making the necessary changes to provide a smoother experience going forward.
If there’s anything further we can do, please don’t hesitate to get in touch.
Best regards,
The TransQuip Team
Shocking customer service
Shocking customer service. Phones numerous times and got no where. Waited weeks for my delivery. Will not use again
May 30, 2025
Reply from TransQuip
Dear Ronnie,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. We understand how frustrating it must have been to face delays and difficulty reaching us, this is not the level of service we aim to provide.
Please know that your review is important to us and has been shared with our team so we can address any gaps in our communication and delivery processes. We’re continuously working to improve, and your input helps us move in the right direction.
We regret that we didn’t meet your expectations this time and appreciate you bringing this to our attention.
Best regards,
The TransQuip Team
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