Travel by Hannah is an outstanding local travel agency that always goes above and beyond with their customer service, nothing it too much trouble. I gave Billy a brief outline of my plans for my next... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The patience of a saint. We wanted the perfect tailor made package for our next holiday so we continually refined it - many times - with Hannah’s expert guidance. We can’t wait to now experience what... See more
Company replied
Both Hannah & Billy were helpful when I recently booked a holiday to Japan later in the year. Billy very quickly emailed me some tour options… I particularly want to see the snow monkeys. Hannah w... See more
Company replied
No hassle and very helpful staff. It was excellent being able to speak to someone who was extremely helpful and offered an alternative destination to my initial request. It was all done very smoothl... See more
Company replied
Company details
Written by the company
Travel By Hannah is a UK independent travel agency with a shop on Marlborough High Street, Wiltshire. We know when it comes to travel everyone’s desires are different, travel is our passion, and we design your getaway around you. We’re extremely proud to be named Top Travel Agency 2022 South West by the TTG Top 50 Awards. We are also named on the shortlist for “One to Watch” By Travel Weekly UK Agent Achievement Awards. Hannah, founder of Travel By Hannah is named as a Top 30 professional under 30 in the Travel Industry 2022/2023. At Travel By Hannah the focus is on putting clients first, we’re proud to have a high number of loyal customers from all over the UK. Our aim is to consistently source outstanding deals and exclusives for our customers, proudly offering a wide range of trips around the world, including across each continent and air, ocean and rail travel. We showcase many of our options on our social media but pride ourselves on finding the right trip for the traveller. We take pride in creating the dream holiday for you and we are ABTA & ATOL protected which enables customers to book with complete peace of mind.
Contact info
Travel By Hannah, 16 High Street, SN81AA, Marlborough, United Kingdom
- 01672515311
- info@travelbyhannah.co.uk
- travelbyhannah.co.uk
4.9
Excellent
273 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Travel by Hannah
Thanks so much for your kind words – we really appreciate it.
It’s great to hear you found the team knowledgeable and helpful, that’s exactly what we aim for. Your support and loyalty mean a lot to us, and we’re always here whenever you’re ready to plan your next trip.
Highly recommended
I must admit I was wary of using a travel agent but had been following Hannah and her team on social media so I thought I would give it a try. I wanted a romantic weekend in Amsterdam and the team was excellent.
Pre trip and post trip communication was amazing. They booked the perfect flights and a fantastic hotel. I have been to the dam many times in my younger years but the hotel they found was absolutely amazing for location and standard of hotel.
I will be using Hannah and her team again for our next holiday
February 14, 2026
Reply from Travel by Hannah
Thank you so much for such a thoughtful review.
I completely understand the hesitation at first, so it means a lot that you chose to trust us with your trip. I’m so glad we could put together the perfect Amsterdam weekend for you – especially finding a hotel that stood out even with your previous visits.
It’s great to hear the communication both before and after your trip made a difference too, that’s something we really focus on.
We’ll look forward to helping you plan the next one.
Patient,friendly and helpful.
February 16, 2026
Reply from Travel by Hannah
Thank you for your kind words.
We’re so pleased you found the team patient, friendly and helpful – that’s exactly the experience we want for all our clients.
Really appreciate you taking the time to leave a review, and we hope to help again in the future.
Lily was very helpful with information…
Lily was very helpful with information re cruise and queries afterwards.
February 10, 2026
Reply from Travel by Hannah
Thank you for your kind feedback.
I’m so glad Lily was able to help with your cruise and answer any questions afterwards – I’ll make sure she sees this.
We really appreciate you taking the time to leave a review and hope to help again soon.
Lilly was really helpful finding me a…
Lilly was really helpful finding me a holiday and 2 different places i never been. Giving me advice on the differrent countries and pricing up a holiday to meet what i wanted.
Best travel agents in wiltshire
February 5, 2026
Reply from Travel by Hannah
Thank you so much for your continued support – it really does mean a lot to us.
I’m so glad Lily was able to help you find somewhere new and talk you through the different options to get the right fit. That’s exactly what we’re here for.
We really appreciate you booking with different members of the team over time as well – it means a lot that you trust us all to look after your trips. Looking forward to helping with the next one.
A very helpful team …
Both Hannah & Billy were helpful when I recently booked a holiday to Japan later in the year.
Billy very quickly emailed me some tour options… I particularly want to see the snow monkeys.
Hannah was very knowledgeable about Japan and what to expect as she had been there and helpful with talking through the flight options.
February 4, 2026
Reply from Travel by Hannah
Thank you for your lovely review.
I’m so glad both Hannah and Billy were able to help with your Japan plans. It’s great to hear the tour options came through quickly and that Hannah’s first-hand experience helped when talking everything through.
The snow monkeys will be incredible – such a special thing to see.
We really appreciate you booking with us and hope you have an amazing trip.
The best travel agents you could ask…
The best travel agents you could ask for, always so friendly and helpful. They go out of their way to make sure you have a fantastic stress free holiday.
January 27, 2026
Reply from Travel by Hannah
Thank you so much for your kind words.
We’re really pleased you feel looked after by the team – making things as easy and stress-free as possible is exactly what we aim for.
We really appreciate your support and look forward to helping with your next holiday.
A friendly efficient team looking out…
A friendly efficient team looking out for your needs!
January 20, 2026
Reply from Travel by Hannah
Ian, Thank you for your kind review.
We’re really pleased to hear you felt looked after by the team – that’s exactly what we aim for. Your support is very much appreciated, and we look forward to helping again in the future.
Always a friendly welcome
Always a friendly welcome. Always friendly advice and support and always a super holiday….😀😎
January 17, 2026
Reply from Travel by Hannah
Thank you so much for your lovely review.
It’s great to hear you consistently enjoy the service and the holidays we put together. We really appreciate your continued support and kind words about the team – it means a lot.
We look forward to helping you plan the next one.
Reply from Travel by Hannah
Thank you for your kind words.
We’re really pleased to hear you’ve had another positive experience with the team. Your continued support means a lot, and we’re always here whenever you need us.
Very helpful and knowledgeable staff.
Very helpful and knowledgeable staff.
A lovely atmosphere to book a holiday .
January 13, 2026
Reply from Travel by Hannah
Thank you for your lovely review.
We’re really pleased to hear you found the team helpful and knowledgeable, and that you enjoyed the atmosphere when booking your holiday. That’s exactly the experience we aim to create.
We really appreciate your support and look forward to helping you again in the future.
Always so pleasant friendly and they…
Always so pleasant friendly and they really know their stuff!
December 30, 2025
Reply from Travel by Hannah
Thank you for your kind review.
We’re really pleased to hear you find the team so pleasant and friendly, and that their knowledge has been helpful when booking. That means a lot to us.
We really appreciate your support and look forward to helping you again soon.
Highly recommend them they helped me…
Highly recommend them they helped me through the maize of booking a decent holiday
December 2, 2025
Reply from Travel by Hannah
Thank you for your lovely review.
We’re really pleased to hear we could make the whole booking process feel easier and help guide you through everything. That’s exactly what we aim for.
We really appreciate your recommendation and look forward to helping again in the future.
Small, Knowledgeable, and Friendly
Such a friendly and knowledgeable group to deal with. A very small team means that they all know what each other is doing and can support with helpful suggestions or to pick up your request when another is away.
December 1, 2025
Reply from Travel by Hannah
Thank you so much for such a thoughtful review.
It really means a lot to hear that you value the team in that way. We do work closely together, so it’s lovely that it comes across – being able to step in for one another and make sure nothing is missed is something we’re really proud of.
Most of all, we’re glad you’ve felt supported and looked after throughout. That’s exactly the kind of experience we want to give every time.
The patience of a saint
The patience of a saint. We wanted the perfect tailor made package for our next holiday so we continually refined it - many times - with Hannah’s expert guidance. We can’t wait to now experience what we are sure will be the holiday of a lifetime. Well, until the next one.
December 1, 2025
Reply from Travel by Hannah
Dear Peter,
Thank you so much for this very kind feedback - it was great to work with you both to get it perfect. Thank you for the trust - looking forward to hearing all about it and booking the next!
The team is amazing and they always…
The team is amazing and they always find us a fantastic holiday..
Thank you
Travel by Hannah
November 10, 2025
Reply from Travel by Hannah
Thank you so much Alison!
Back to Travel with Hannah for our next trip!
This is the 2nd time we've booked through Travel with Hannah. Firstly to India and this time to Costa Rica. On both occasions we have been very happy with the arrangements and feel that our requirements have been well understood and delivered!
October 21, 2025
Reply from Travel by Hannah
Thank you Bill, your kind words are much appreciated and we hope to support you both on many more adventures to come.
We just came back from a beautiful…
We just came back from a beautiful family holiday . Travel by Hannah booked for us by the lovely Lily!
Fantastic service as always
Thank you!
October 25, 2025
Reply from Travel by Hannah
Thank you ever so much for booking through us again and trusting us with your family adventures!
As soon as you walk in the door you know
As soon as you walk in the door you know
it's going to be a good visit.
The welcome you get is great
The staff are all very friendly, listen to what your needs/budget are. They help each other on requests
Great they price match.
My husband and myself still like looking on line, we avoid the "get it today" button. We always go back to Travel By Hannah. They have even found us a better holiday and cheaper than expected.
We would use any other Travel agent
October 8, 2025
Reply from Travel by Hannah
Thank you for your very kind words Jane - this is a really kind and lovely review and demonstrates well what we try to offer people in the support of an online market but value in human contact!
Incredible holiday!
From our initial inquiry, we were kept informed in a professional and friendly way even just prior to our holiday departure. The service we have received is exceptional. Wouldn't hesitate to recommend Travel by Hannah, can't wait to book again!
September 19, 2025
Reply from Travel by Hannah
Bob thank you ever so much - we hope to be part of many more bookings and travel planning for you both.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.