The patience of a saint. We wanted the perfect tailor made package for our next holiday so we continually refined it - many times - with Hannah’s expert guidance. We can’t wait to now experience what... See more
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Review summary
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Both Hannah & Billy were helpful when I recently booked a holiday to Japan later in the year. Billy very quickly emailed me some tour options… I particularly want to see the snow monkeys. Hannah w... See more
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Travel by Hannah is an outstanding local travel agency that always goes above and beyond with their customer service, nothing it too much trouble. I gave Billy a brief outline of my plans for my next... See more
No hassle and very helpful staff. It was excellent being able to speak to someone who was extremely helpful and offered an alternative destination to my initial request. It was all done very smoothl... See more
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Company details
Written by the company
Travel By Hannah is a UK independent travel agency with a shop on Marlborough High Street, Wiltshire. We know when it comes to travel everyone’s desires are different, travel is our passion, and we design your getaway around you. We’re extremely proud to be named Top Travel Agency 2022 South West by the TTG Top 50 Awards. We are also named on the shortlist for “One to Watch” By Travel Weekly UK Agent Achievement Awards. Hannah, founder of Travel By Hannah is named as a Top 30 professional under 30 in the Travel Industry 2022/2023. At Travel By Hannah the focus is on putting clients first, we’re proud to have a high number of loyal customers from all over the UK. Our aim is to consistently source outstanding deals and exclusives for our customers, proudly offering a wide range of trips around the world, including across each continent and air, ocean and rail travel. We showcase many of our options on our social media but pride ourselves on finding the right trip for the traveller. We take pride in creating the dream holiday for you and we are ABTA & ATOL protected which enables customers to book with complete peace of mind.
Contact info
Travel By Hannah, 16 High Street, SN81AA, Marlborough, United Kingdom
- 01672515311
- info@travelbyhannah.co.uk
- travelbyhannah.co.uk
4.9
Excellent
273 reviews
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Amazing place, really helpful!
Amazing place, Lily was so helpful. Listened to what we would like & found it. From walking in to paying, all took 30mins bearing in mind we had no real clue where we wanted to go! We will back to book next years. So easy, no stress!
June 14, 2025
Reply from Travel by Hannah
Thank you - we appreciate you coming through us this year and look forward to helping with future trips too!
Disappointing
If I could give zero I would . Went on a journey of a life time part travel part cruise in Canada , wasn’t able to get on cruise as the Travel Agent failed to tell us we needed a Esta , but told us we needed a ETA . When getting in contact with Agent , she stated they had sent links and was our fault . We’d been in 5 times and said do we need to know anything else and they said no . I don’t think the staff knew about the Esta as if they did why didn’t they say . A very traumatic experience for both of us .
April 20, 2025
Unprompted review
Reply from Travel by Hannah
Lorraine, this isn't factually correct.
I kindly request you remove it/adjust to be reflective of the truth.
We do not offer any VISA services - the team are trained to refer clients to the FCO advice to check themselves as it varies from destination to destination and obviously your trip included visiting both Canada and USA so each country does have to be checked separately and we advise FCO checking as clients need to keep and eye on this as it can change at very short notice.
Now in your circumstances- you know we have provided you both sources of information over 5 times via email and with your booking documents on every occasion over the last 8 months - which you advised you used but which you then failed to complete the ESTA but completed the ETA (information provided on same document).
I know my team provided you the printed tickets in store which again has the printed information on VISAS specifically ETA and ESTA on your travel documents we passed onto you from FCH.
There is no evidence of any such conversation you reference, infact quite the opposite has been evidenced to you and can continue to be evidenced.
We know you have received and read through as you stated so.
Now whilst you are clearly frustrated and also we empathise with you at what you lost out on - please remove your hearsay review with slander.
This review is very unfair and lacking integrity.
We have cared throughout, we assisted in upgrading your cabin and even covered half the cost on short notice only a couple days' notice before the cruise departure.
When your cabin was changed on 24th when you were already in Canada again we emailed updated confirmation when processed from FCH - which again had both links on for VISA information. (this is the 5th record we have of specific VISA information provided - which again is not something we have to do but we did for you both).
I would like to return to the ultimate point remains here - VISAs are the clients responsibility and not ours as a travel agency, nor of the tour operator.
Just like having a valid passport.
Even before booking we advised you, and do advise ALL our customers, your specific passport and visa requirements, and other immigration requirements are your responsibility.
There are VISA specific agencies in future if you ever have any more issues.
Travel By Hannah were very good at…
Travel By Hannah were very good at understanding what type of holiday we wanted and then proceeded to organise our trip, keeping us in the loop with all the details. The holiday was amazing, it was everything we wanted and more. Definitely using them again.
March 24, 2025
Reply from Travel by Hannah
Thank you very much! We look forward to getting the countdown started for the next one with you.
The whole experience was excellent !
The whole experience was excellent !
Lily was beyond helpful and quickly arranged the exact holiday we wanted.
We would have preferred to have paid by card but their machine wasn't working and so a bank transfer was quickly arranged.
April 5, 2025
Reply from Travel by Hannah
Thank you Jackie for your understanding on a day where we had a card machine issue, all is back up and running as usual and we appreciate your flexibility.
Thank you for feedback and support.
Another 10/10
Another 10/10, 5star, A++ experience with travel by Hannah. I recently saw Hannah post a question on Facebook asking where everyone would like to see holiday offers to. I responded that we had been talking about seeing Vietnam, and within days Hannah posted a fantastic deal for a 2 centre Vietnam trip with 3 nights in Ho Chi Minh City and then 7 nights at the beach which was perfect. A quick call to Lily in the office who confirmed all the details, dates etc and emailed us over a copy of the itinerary to check through. And we’re off to Vietnam. We’ve used Travel by Hannah quite a few times now, Fuerteventura, Thailand, Maldives, South Africa, Monaco, Bali, Croatia, Thassos, Santorini, Cape Verde and now Vietnam, and Hannah has always managed to get us exceptionally good deals to some places we never thought we’d be able to afford. Travel by Hannah have all our details on record and know the kinds of holidays and hotels we like which makes it all very easy. If there’s somewhere you’ve always wanted to go, give them a call and you’ll be surprised at the deals they can give you.
March 20, 2025
Reply from Travel by Hannah
Thank you John, we love being a part of your travels and getting the best deals for you and our other customers.
Trip to New Zealand and Australia
We had a wonderful trip and are very appreciative of everything that you did for us from our first chat to sending all of the itinerary. We will definitely use you again.
Everything went very smoothly, from flight transfers to motor home hire, to hotel bookings. The location of all the hotels was perfect.
February 8, 2025
Reply from Travel by Hannah
Thank you Sarah for your kind review and coming through us. We really enjoyed working on and booking your trip, fabulous to hear all enjoyed when taken too.
We look forward to helping with any future trips too.
Trip to Svalbard was fantastic
Trip to Svalbard was fantastic. Well organised, with pre-brief documentation on what to expect and prepare for. Very impressed with SAS. Thanks for finding and organising, this was a very special and memorable holiday for myself and my son.
March 3, 2025
Reply from Travel by Hannah
Thank you David, you're more than welcome. It was brilliant being part of such a unique journey for you both. Thank you as always for coming through us.
So helpful and friendly
So helpful and friendly. Really takes the time to ensure they know what you are looking for and once you decide super quick and easy to book.
February 27, 2025
Reply from Travel by Hannah
Thank you ever so much, this is a lovely review!
Reply from Travel by Hannah
Thank you for your feedback, Lily and the team are very appreciative and look forward to booking you again in the future.
Thank you Lily
Lily was kind, helpful, patient and sorted out all our travel problems. A charming young lady.
February 19, 2025
Reply from Travel by Hannah
Thank you for a very kind feedback, Lily and the team are very appreciative.
Reply from Travel by Hannah
Thank you for your lovely feedback.
We’re really pleased to hear Lily was so helpful – she’ll be really pleased to see your kind words. We appreciate you taking the time to leave a review and hope to help again soon.
Excellent customer service from Mary in…
Excellent customer service from Mary in Marlborough. She knew quickly where to find d information, was focused on our particular requirements and efficiently found the right hotel and holiday.
February 6, 2025
Reply from Travel by Hannah
Thank you for your lovely review.
We’re really pleased to hear you received such efficient and focused service and that everything was quickly matched to your requirements. It’s great to know the process felt smooth and straightforward from start to finish.
We really appreciate you taking the time to share your feedback and hope to help you again in the future.
Holiday tailored to meet our exact…
Holiday tailored to meet our exact requirements and very competitively priced. Staff couldn't have been more helpful.
January 30, 2025
Unprompted review
Reply from Travel by Hannah
Thank you for your kind review.
We’re really pleased to hear the holiday was tailored exactly to your requirements and that you felt well looked after throughout. It’s great to know the team were helpful and able to get everything just right for you.
We really appreciate your support and hope to help you again in the future.
Made the impossible happen with a smile.
We bought airline tickets to Egypt online that failed to show and by the time we tracked them down there was only a week to go till departure and the holiday was over Christmas and New Year. We had nothing booked, nowhere to stay and nothing to do. This was not a beach holiday. Not the ideal scenario for planning a trip in anyone’s book. But walked in to Travel By Hannah and with incredible, knowledge, work and dedication they pulled together an amazing family experience for us, to our specifications and with a smile. Such an amazing trip our kids asked if we could do something like this every Christmas instead of presents. Not bad for a weeks notice!! In case I need to spell it out we THOROUGHLY RECOMMEND!!!
December 22, 2024
Reply from Travel by Hannah
Thank you ever so much for your thorough review. We were pleased to step in and still get you a trip of a lifetime. We look forward to hopefully booking you all again soon, with more notice or not! Haha.
Top class and very knowledgeable.
Professional and extremely helpful.
I cannot recommend Travel by Hannah highly enough.
Hannah created a Thailand itinerary for us, which we tweaked with her help from start to finish.
We felt we received excellent service and a very competitive price
Travel by Hannah go above and beyond to get you the holiday you want.
Top class.
January 11, 2025
Reply from Travel by Hannah
Thank you so much for such a fantastic review.
It’s really great to hear how happy you were with the Thailand itinerary and the process of shaping it together from start to finish. That’s exactly how we like to work – tailoring everything so it feels right for you, not just a package off the shelf.
We really appreciate your kind words about the service, pricing and effort the team puts in. It means a lot to know you felt so well looked after, and we look forward to helping you plan many more trips in the future.
We really appreciate the holiday deals…
We really appreciate the holiday deals with Hannah
January 4, 2025
Reply from Travel by Hannah
Thank you for your kind review.
We really appreciate your support and it’s great to hear you’re enjoying the holiday deals Hannah puts together. We’re always keeping an eye out for good value trips, so it’s lovely to know that’s coming across.
Thanks again for booking with us – we look forward to helping you in the future.
1st Clas
The whole booking experience was 1st class, very professional service. The holiday itself was just lush, hotel was in a perfect location, pool and private beach were clean, room with a view and the food from buffet was plentiful.
Would definitely go back!!
Highly recommend Hannah Travel and we will be using again for our future trips.
December 30, 2024
Reply from Travel by Hannah
Thank you so much for your lovely review.
We’re really pleased to hear everything felt first class from start to finish, and that the hotel and holiday itself lived up to expectations. It’s great to know you enjoyed the location, facilities and overall experience.
We really appreciate your recommendation and continued support, and we look forward to helping you plan your next trip.
Travel by Hannah provided an excellent service for us to celebrate our Golden Wedding Anniversary.
Everything was as I had hoped. The accommodation and food was excellent. We really felt that we had celebrated our Golden Wedding Anniversary appropriately. Thank you, Travel by Hannah for your terrific service and help.
December 14, 2024
Reply from Travel by Hannah
Thank you ever so much, we really appreciate you booking through us.
Reply from Travel by Hannah
Thank you for your kind review.
It’s really nice to hear you’ve continued to have a good experience with Hannah and that everything felt efficient as always. We do really appreciate you sticking with us over time, even asking for price matching on online packages, every booking means a lot to us.
Whenever you’re ready for the next trip, we’ll be here to help.
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