The patience of a saint. We wanted the perfect tailor made package for our next holiday so we continually refined it - many times - with Hannah’s expert guidance. We can’t wait to now experience what... See more
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Review summary
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Both Hannah & Billy were helpful when I recently booked a holiday to Japan later in the year. Billy very quickly emailed me some tour options… I particularly want to see the snow monkeys. Hannah w... See more
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Travel by Hannah is an outstanding local travel agency that always goes above and beyond with their customer service, nothing it too much trouble. I gave Billy a brief outline of my plans for my next... See more
No hassle and very helpful staff. It was excellent being able to speak to someone who was extremely helpful and offered an alternative destination to my initial request. It was all done very smoothl... See more
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Company details
Written by the company
Travel By Hannah is a UK independent travel agency with a shop on Marlborough High Street, Wiltshire. We know when it comes to travel everyone’s desires are different, travel is our passion, and we design your getaway around you. We’re extremely proud to be named Top Travel Agency 2022 South West by the TTG Top 50 Awards. We are also named on the shortlist for “One to Watch” By Travel Weekly UK Agent Achievement Awards. Hannah, founder of Travel By Hannah is named as a Top 30 professional under 30 in the Travel Industry 2022/2023. At Travel By Hannah the focus is on putting clients first, we’re proud to have a high number of loyal customers from all over the UK. Our aim is to consistently source outstanding deals and exclusives for our customers, proudly offering a wide range of trips around the world, including across each continent and air, ocean and rail travel. We showcase many of our options on our social media but pride ourselves on finding the right trip for the traveller. We take pride in creating the dream holiday for you and we are ABTA & ATOL protected which enables customers to book with complete peace of mind.
Contact info
Travel By Hannah, 16 High Street, SN81AA, Marlborough, United Kingdom
- 01672515311
- info@travelbyhannah.co.uk
- travelbyhannah.co.uk
4.9
Excellent
273 reviews
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Fabulous experience
Lily was so helpful in finding us our perfect family holiday. We did all our communicating via email and this was a lot of back and forth due to my indecisiveness. Lily was so patient and committed to finding something for us. The price came up miles cheaper than any of the other leading travel companies. Really pleased and will be back to book further trips! Thank you!
December 5, 2024
Reply from Travel by Hannah
Thank you so much for your lovely review.
It’s really great to hear Lily was able to help you pull everything together for your family holiday, even with lots of back and forth. Patience and getting it just right is a big part of what we do, so I’m glad that came through for you.
It’s also brilliant to hear we were able to save you money compared to other companies – even better when you get the right trip and a great price.
We really appreciate your kind words and look forward to helping you again when you’re ready for the next one.
Wonderful trip to Japan
Really happy with the itinerary that was put together for our trip to Japan, with super fast responses to our queries even during the holiday. We had a great time and will use Travel By Hannah again.
November 5, 2024
Reply from Travel by Hannah
Thank you so much for your lovely review.
We’re really pleased to hear you were happy with the Japan itinerary and that everything felt smooth and well organised throughout. It’s great to know the team were able to respond quickly and support you even while you were away – that’s exactly the level of service we aim for.
We really appreciate your kind words and support, and we look forward to helping you plan your next trip.
Sports Event Booking
Very welcoming and helpful, through the whole booking process. Very speedy confirmation email of itinerary and requirements. Excellent experience lucky to have such a professional outfit in our town.
November 11, 2024
Reply from Travel by Hannah
Thank you Jimmer!
From the first enquiry e-mail to the…
From the first enquiry e-mail to the last one after our great holiday, I could not fault Lily for all her help with booking our 1st holiday with Travel by Hannah, will definitely be back to book more.
November 5, 2024
Reply from Travel by Hannah
Thank you so much for your lovely review.
We’re really pleased to hear your first experience with Travel by Hannah was such a positive one from start to finish, and that Lily was able to support you throughout the whole process. It’s great to know everything felt smooth and well looked after, right through to your follow-up after the trip.
We really appreciate your kind words and look forward to helping you with many more holidays in the future.
Very helpful on booking
Very helpful on booking.
Had a lovely holiday with the grandkids.
October 28, 2024
Reply from Travel by Hannah
Thank you for your kind review.
We’re really pleased to hear the booking process was easy and that you had a lovely holiday with your grandchildren. It’s always great to know everything came together well for a special family trip.
We really appreciate your feedback and hope to help you again in the future.
Canada in the Fall
Everything went according to plan. All pre booked hotels and trips worked perfectly. The trip was everything we asked for and more. It was a fabulous trip and the help and detail we were given to help us decide was excellent. The only disappointment was that, booking slightly late, we did not qualify for the personal trip book. They need 45 days notice and we only had 35. Think they could have provided this if they had chosen to.
October 4, 2024
Reply from Travel by Hannah
Thank you so much for your lovely review.
We’re really pleased to hear your Canada trip went so smoothly and that everything came together just as you’d hoped — it sounds like a truly special holiday, especially in the Fall.
It’s also great to hear the planning process and detail beforehand helped you make the right choices, that’s exactly what we aim for.
We appreciate your feedback regarding the trip book as well. The 45-day guideline is something set by the tour op so they can get everything prepared in time, but we completely understand your thoughts and did let them know.
Thank you again for booking with us, and we look forward to helping you plan your next trip.
Speedily followed up any questions and…
Speedily followed up any questions and queries I had and worked hard to get me the holiday I wanted at the best price
October 18, 2024
Reply from Travel by Hannah
Thank you Di, we really appreciate your support and you taking the time to review us!
5 🌟 professional service , amazing team .
5 🌟.
Having previously booked with Travel by Hannah we knew that their customer service is second to none . We again were not disappointed, we booked our holiday last minute and their prompt responses and eye for detail was exceptional. They got back to us quickly and arranged our holiday to Sorrento , airport hotel and parking . We are having a great holiday thank you so much x
October 15, 2024
Reply from Travel by Hannah
Thank you ever so much for taking the time to review us and your ongoing support for our business.
Excellent prompt service
Excellent prompt service. Hannah understood exactly what we were looking for and found some fabulous choices making the whole process an enjoyable one rather than the usual stress of having to scour the internet !
October 12, 2024
Reply from Travel by Hannah
Thank you Anna - We love being here to help and enabling people to support small business and take the stress out of booking travel for you.
Great knowledgeable team
Hannah, Billy and Lily helped us find a last minute holiday and sorted everything out swiftly with lots of good advice. They even checked us in and printed our boarding passes! Can’t wait to go now.
October 12, 2024
Reply from Travel by Hannah
Thank you so much for your review, have a safe journey and trip.
Great Travel Agent
Great Travel Agent, been doing my own arrangements, but won't be anymore! Went in with a vague of what I had in mind, and Lily quickly found six great holiday options. The holiday was great and all transfers etc worked brilliantly.
October 1, 2024
Reply from Travel by Hannah
Thank you Rachel, we really appreciate this and great we've showcased our value, we hope to help with more trips going forward.
Fabulous trip from Travel by Hannah
Travel by Hannah packaged an amazing holiday for us to Bali, Lombok and Singapore. All the transfers were seamless and the quality of hotels they selected was exceptional even arranging for upgrades for our son’s 21st.
I found communication to be excellent through the process and that the price of the trip considering how much was included was really good value.
I haven’t used a travel agent for years but I am now sold on sticking with this super helpful and friendly team for future trips.
September 3, 2024
Reply from Travel by Hannah
Thank you ever so much for your lovely review and coming to us for your trip.
We're glad our contacts and relationships got the extra touches for the special occasion also.
We look forward to working with you for future trips.
Lily was very helpful and had lots of…
Lily was very helpful and had lots of patience with us as we took quite a while to make our final choice!
September 12, 2024
Reply from Travel by Hannah
Thank you Audrey, no problem at all!
Travel by Hannah offers an efficient…
Travel by Hannah offers an efficient and friendly service. This travel agency is a real find. Thank you team
September 11, 2024
Reply from Travel by Hannah
Thank you both for your kind words and trusting us with your travel plans.
friendly
friendly, efficient very caring and helpful., brilliant professional service
September 2, 2024
Reply from Travel by Hannah
Thank you ever so much!
Very helpful in sorting out a holiday…
Very helpful in sorting out a holiday to our specific requirements
August 19, 2024
Reply from Travel by Hannah
Thank you for taking the time to review us and your kind words.
Amazing Service
Hannah, Billy and the team are so helpful and efficient. Great service, great prices… I’ll never book my own holiday again!
August 15, 2024
Reply from Travel by Hannah
Thank you Kim!
The staff go above and beyond to help…
The staff go above and beyond to help get the holiday that you really want, nothing is too much trouble for any of them. They keep you updated every step of the way with emails. Definitely book through them again, and would recommend 100% to my family and friends.
August 13, 2024
Reply from Travel by Hannah
Carol, it means a lot for your constant support and we love being a part of your travel experiences.
Travel by Hannah are fantastic
Travel by Hannah are fantastic!
They can help you with any escape, from a short break away to a relaxing, far flung exotic holiday!
Tell them what you are after, your budget and they’ll find something for you.
You know you’re in safe hands when booking with them.
They are a friendly, helpful, knowledgeable team who want to make your holiday the best it can be!
You receive 5 star service every time!!
Looking forward to our next break away.
Thank you Travel by Hannah! You guys are Amazing!!!
August 15, 2024
Reply from Travel by Hannah
Thank you so much for such a wonderful review.
It really means a lot to read your kind words and to know you feel so confident booking with us. We’re especially grateful for your continued support and trust — that “safe hands” feeling is exactly what we always aim for.
It’s great to hear the team have been able to help with everything from short breaks to more far-flung escapes, and that the service has stayed consistently strong for you each time.
We really appreciate you taking the time to share this, and we’re looking forward to helping you plan your next trip.
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