Travel Department Reviews 

5,533
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 503 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the seamless organization, reliable schedules, and truly memorable trips provided during their holidays. People consistently praise the professional tour guides for being exceptionally knowledgeable, friendly, and always ready to assist participants. Visitors also love the well-planned itineraries, comfortable accommodations, delicious meals, and wonderful sightseeing locations. Some reviewers were not happy with certain aspects of the hotel accommodations, noting that specific evening meals or breakfast options felt disappointing. Travelers occasionally mentioned that hotel distances from city centers or room standards could sometimes fall short of high expectations.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable, expressing great appreciation... See more

Holidays

People report positive experiences with holidays, highlighting well-organized itineraries, fantastic... See more

Service

Reviewers highlight positive aspects of service, frequently expressing great satisfaction with knowledgeable,... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the hotels and accommodation were of a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The holiday went like clockwork. Wonderful Rhone river cruise visiting interesting places. Amadeus is a very well run business. Our guides were all excellent. Each day provided an interesting choi... See more

Rated 5 out of 5 stars

Just back from South Africa trip with my wife. Fantastic experience, couldn't praise our guide Nicollette enough. So helpful, informative and knowledgeable about this beautiful country. The safari in... See more

Rated 5 out of 5 stars

Wonderful guide! No hassle, just everything looked after, lovely hotels, the tours were exceptional, loved each place we visited and would love to revisit Seville. Marvelous architecture, nothing was... See more

Rated 5 out of 5 stars

Excellent booking service and patience with our queries about the new digital travel arrangements. Amazing hotel (best ever) and a wonderful part of the world to visit. All the tours were good with... See more


Company details

  1. Tour Operator
  2. also in
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Sightseeing Tour Agency
  6. Travel Agency
  7. Travel Aggregator

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,533)

417 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Cannes and the Cote D’Azur

Great tour just a couple of observations. Breakfast in the hotel (Nehô Suites) wasn’t up to 4* standard plus the bar in the hotel was poor.
The tour to Antibes should be swapped with the tour to Nice as Antibes is closed on a Monday.

September 29, 2026
Rated 5 out of 5 stars

The holiday went like clockwork

The holiday went like clockwork. Wonderful Rhone river cruise visiting interesting places.
Amadeus is a very well run business.
Our guides were all excellent. Each day provided an interesting choice of trips.
I absolutely loved it....in fact I've booked another cruise for next year
already!

September 29, 2026
Rated 5 out of 5 stars

Amazing trip to the Dolomites

Just back from the "Little Trains of the Dolomites" trip and what an experience! The scenery was heaven on earth. This is a different experience of Italy with a fascinating mixture of Italian and Austrian culture, language and architecture. The leader and local guide were exceptional in their knowledge, care and professionalism. The hotel was quaint and beautiful in a spectacular lakeside location. What's not to love?

October 4, 2026
Unprompted review
Rated 5 out of 5 stars

We have just returned from a lovely…

We have just returned from a lovely holiday in Norway. We arrived in Bergen to teeming rain, we had come prepared and had our wet gear, luckily. We spent 3 days in Bergen and our group agreed that 2 would have been plenty, Bergen is renowned for being rainy!! Our hotel in Bergen was excellent and breakfasts were also excellent. We then travelled on and spent two separate nights in 2 hotels, one which was absolutely beautiful and again beautiful breakfasts and evening meal a bit disappointing though, they were a typical tourist type meal! We had 3 evening meals included in our package and they were as I mentioned just about alright.Our trips down the Fjords were breathtaking and we had a most enjoyable coach trip to these hotels. Our lovely trip across the Country to Oslo was a delight, in a most comfortable train with a dining carriage. The hotel in Oslo was super and again wonderful selection for Breakfast. Our tour guide Vidar was excellent and could not speak more highly of him. When in Oslo, we had a day tour which was led by this wonderful young lady called Christine who absolutely delighted us with her singing as we kept begging her to sing more every time she stopped at an attraction, she made our trip that day. This is our third trip with Travel Dept and we thoroughly enjoyed it.

September 17, 2026
Unprompted review
Rated 5 out of 5 stars

We travelled to China with the Travel…

We travelled to China with the Travel Department in September 2026. An amazing cultural experience. Fantastic hotels, food and efficient travel. We saw and did all that was offered. Our tour was made very special by our wonderful guide Jack. Jack went above and beyond expectations to make the trip so memorable for all. His knowledge of Chinese history and society and his interest, knowledge and understanding of Ireland are exceptional. Maith thú Jack. Rosaleen and Paul ( Dublin/ Donegal).

September 26, 2026
Unprompted review
Rated 5 out of 5 stars

Vietnam - dont miss out

Staff great re any queries on trip before booking, very detailed info before trip and obtaining visa, from the moment I landed in Vietnam to the time I left I had the most wondeful experience of the country, authentic and huge variety of encounters, wonderful guide and exceptional accommodation

October 2, 2026
Rated 5 out of 5 stars

Very well organised trip

Very well organised trip, super guide in Salvina, she was helpful, informative and good fun.
Trips were a little long for my liking, a lot packed into the day. Good crew on the trip, lots of laughs and long stories.

October 1, 2026
Rated 5 out of 5 stars

China Beijing Xi'an and Shanghai …

On a recent trip to China with the Travel Department everything was so well organised from booking the holiday to being collected at the airport by Jack. He was a wonderful tour guide, with lots of information about the sites we visited and the history. He definitely kept us entertained. The Great Wall of China was definitely a once in a lifetime experience. I possibly would have enjoyed more time in Shanghai to enjoy the city. Really enjoyed the trip with the group and all the excellent food.

September 9, 2026
Rated 5 out of 5 stars

We have travelled with Travel…

We have travelled with Travel Department 4 times,the hotels have always been really good & central to all attractions.All the tours are well organised.The guides themselves are brilliant!Thank you Travel Department!!

September 7, 2026
Rated 5 out of 5 stars

I had a very enjoyable holiday The…

I had a very enjoyable holiday The guide was very informative and helpful He went beyond the call of duty at times One instance in my case was the day trip to Jersey The trip home to me was an unavoidable glitch We organised a trip from Cherbourg to Dublin on the ferry An new enjoyable trip Life is what you make it Thanks again to everyone

September 22, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look