Travel Department Reviews 

5,404
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 550 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent organization and smooth execution of their holidays, making trips stress-free and enjoyable. Many highlight the exceptional quality of the guides, described as knowledgeable, caring, professional, and friendly, ensuring a well-looked-after experience. Reviewers also appreciate the comfortable and well-located hotels, often with great views. However, some customers noted inconsistencies with dining, describing meals as fair, inadequate, or hit and miss. A few reviewers also mentioned that some guides had limited knowledge in certain areas or faced language barriers.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising the guides as excellent,... See more

Holidays

Customers had positive experiences with holidays, with many describing them as wonderful, enjoyable, and... See more

Location

Customers consistently note positive experiences with location, highlighting beautiful areas like Lake... See more

Service

People report positive experiences with service, noting that everything went smoothly and was well-organized... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high standard of hotels,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another wonderful holiday in Italy organised by Travel Department. This year we headed to Lake Maggiore. Right from check in at Dublin Airport until we returned a week later everything went like clock... See more

Rated 5 out of 5 stars

A fabulous week in Sorrento looked after by the wonderful Cinzia. We love the Travel Department and will be booking again next year. The Sorrento, Amalfi coast and Pompeii holiday was stunning. We fel... See more

Rated 5 out of 5 stars

We had a very enjoyable holiday recently in Morocco with a lovely group of people. There were 12 of us, an ideal size as we travelled in a minibus and covered big distances each day. Our guide, Hamel,... See more

Rated 5 out of 5 stars

Fjords of Norway including Bergen, Flam & Oslo. A wonderful holiday from beginning to end. The itinerary involved travel from west to east with four hotels, coach, boat and rail journeys, but everyth... See more


Company details

  1. Tour Operator
  2. Cruise Travel Agency
  3. Cultural Tours Provider
  4. Sightseeing Tour Agency
  5. Travel Agency
  6. Travel Aggregator

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(5,404)

547 reviews in the last 12 months

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Rated 5 out of 5 stars

I chose this holiday because of it's…

I chose this holiday because of it's wonderful itinerary in one of my favourite countries. I was'nt disappointed. The hotel was ideally situated in Cannes. Lovely food, accomodation was great, -very clean and well maintained.
Our tour guide had exceptional knowledge of each place we visited both when we arrived and anything interesting or relevant en route.She was very pleasant and interesing. Making sure everyone was safe crossing busy streets and offering advice on where to visit on our free times, train/ ferry times etc.

June 18, 2026
Rated 5 out of 5 stars

Trip to French Riviera

Just returned from 7 nights holiday in the beautiful Cote d’Azure with the very well organised Travel Department. Booking was easy and straightforward online- updated with timely emails in order to check in for flights etc. Stayed in Eden Hotel, Cannes. Lovely location as central to browse the beautiful shops and a short 10 min stroll to the promenade and beach. Staff in hotel very welcoming, buffet breakfast delicious with plenty of choice , hotel spotlessly clean. Rooms very comfortable, however I would strongly suggest that a mirror is placed over the dressing table like piece of furniture - one dimly lit bathroom mirror not sufficient for customers sharing a twin room. Also, I do not agree that there should be a €20 per day fee to avail of the rooftop pool- should be part of the service.
Our tour kind Anke was absolutely wonderful-a real gem- such a lovely lady who looked after us all so well from pick up at airport until the day we departed. She was very informative- had all the history and information we needed for day trips to our various locations - and delivered it all with a sense of humour! Thankyou Anke and Travel Department for facilitating such a lovely holiday.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Bath too difficult to get into for…

Bath too difficult to get into for older people plus having to pay 20re to sunbathe in hotel ridiculous. Fantastic Guide, so interesting and a bit of fun, so well organised for every trip and Anna’s knowledge was a great bonus. Lovely comfy hotel and well positioned and best of all fab brekki buffet, yummy. Such a beautiful place, wud like a few more solos but great crowd

June 19, 2026
Rated 5 out of 5 stars

Laura our tour guide was absolutely.

Laura our tour guide was absolutely fantastic and looked after all our needs with a smile and laugh. Luccia was also a breath of fresh air and led us in singing Nessun Dorma during our tour.Fantastic people. The Tuscany Tour should be on everyone’s bucket list.

June 10, 2026
Rated 5 out of 5 stars

The Grand Hotel Menaggio in Lake Como…

The Grand Hotel Menaggio in Lake Como was amazing mainly due to the spectacular views. The hotel itself was lovely and the staff were great. Overall all of our excursions started promptly on time and lived up to expectations. Our main guide Carol was excellent, gave just enough and clear information throughout, with a bit of humour thrown in. Our guide in Milan was also excellent as were all the drivers. Would recommend the Travel Department trips based on this, my first one with them.

June 18, 2026
Rated 5 out of 5 stars

Maderia walking holiday

Very well organised, from the moment we met our guide at the airport the holiday ran very smoothly with no issues, hotel was fantastic, the bus was modern and clean, packed lunches were very good and Sergio our guide who was native to Maderia couldnt have been any better.
would gladly book another holiday with TD Travel.

June 17, 2026
Rated 5 out of 5 stars

Lovely being met at the airport

Lovely being met at the airport. Claudia was an excellent guide, as were all the guides in each city we visited. The hotel in Montecatini was wonderful and all the staff were very friendly and helpful.

May 13, 2026
Rated 5 out of 5 stars

The Italian experience

From the time of booking the holiday at T.D. in Arnotts i found it to be a very friendly and professional experience. The holiday itself was idea for a solo traveller and for anyone looking to sample what Italy has to offer. It was excellent.

Can you confirm this time please, why the name Michael Barry comes up on my submission. Please let me know.

May 27, 2026
Rated 5 out of 5 stars

Excellent itinerary

Excellent itinerary. Every day was full of new experiences! Our guide Anurag , driver Malkeet and his assistant Babu were all amazing. Good hotels, good food, great group of people.

May 9, 2026
Rated 4 out of 5 stars

Tuscany trip

As I said in previous review, the location was perfect. Excursions very good.
Disappointed with gluten free options for breakfast - packet white bread - last two mornings brown bread available.
WiFi absolutely appalling no service in bedrooms. Loved our guide and everything else.

May 20, 2026

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