Travel Department Reviews 

5,404
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 550 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent organization and smooth execution of their holidays, making trips stress-free and enjoyable. Many highlight the exceptional quality of the guides, described as knowledgeable, caring, professional, and friendly, ensuring a well-looked-after experience. Reviewers also appreciate the comfortable and well-located hotels, often with great views. However, some customers noted inconsistencies with dining, describing meals as fair, inadequate, or hit and miss. A few reviewers also mentioned that some guides had limited knowledge in certain areas or faced language barriers.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising the guides as excellent,... See more

Holidays

Customers had positive experiences with holidays, with many describing them as wonderful, enjoyable, and... See more

Location

Customers consistently note positive experiences with location, highlighting beautiful areas like Lake... See more

Service

People report positive experiences with service, noting that everything went smoothly and was well-organized... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high standard of hotels,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another wonderful holiday in Italy organised by Travel Department. This year we headed to Lake Maggiore. Right from check in at Dublin Airport until we returned a week later everything went like clock... See more

Rated 5 out of 5 stars

A fabulous week in Sorrento looked after by the wonderful Cinzia. We love the Travel Department and will be booking again next year. The Sorrento, Amalfi coast and Pompeii holiday was stunning. We fel... See more

Rated 5 out of 5 stars

We had a very enjoyable holiday recently in Morocco with a lovely group of people. There were 12 of us, an ideal size as we travelled in a minibus and covered big distances each day. Our guide, Hamel,... See more

Rated 5 out of 5 stars

Fjords of Norway including Bergen, Flam & Oslo. A wonderful holiday from beginning to end. The itinerary involved travel from west to east with four hotels, coach, boat and rail journeys, but everyth... See more


Company details

  1. Tour Operator
  2. Cruise Travel Agency
  3. Cultural Tours Provider
  4. Sightseeing Tour Agency
  5. Travel Agency
  6. Travel Aggregator

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,404)

547 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a wonderful holiday in Cannes

We had a wonderful holiday in Cannes. Anke, the guide was excellent and very helpful. We went on some great trips and the group gelled well . The hotel was in a great location and very comfortable. I would highly recommend this trip

June 15, 2026
Rated 4 out of 5 stars

Holidays for older reasonably active people

Company knows it's client base and meets it without being too mother hen. Help is there when needed but people are free to do their own thing when they wish. Only complaint is that sometimes the hotels are not very central but I think the company are thriving to rectify this.

May 12, 2026
Rated 5 out of 5 stars

Memorabke

The trip itself , solo Highlights of Japan was excellent. Excellent hotels great location and superb food.
Trips and guides were excellent.

June 7, 2026
Rated 4 out of 5 stars

Fantastic trip

Fantastic trip. Saw & experienced everything we wanted. Number & quality of meals included was exceptional. Advance information on visas & vaccinations came too late and was limited and not particularly helpful. We had to do a lot of research ourselves. Guide was a nice guy but the depth of his knowledge was limited, very good in certain locations & verging on non existent in other areas. Having the same guide for the entirety of the trip over such a vast geographical area didn’t work. That said we thoroughly enjoyed the experience.

June 14, 2026
Rated 5 out of 5 stars

Egypt....Dodi

We are just back from a memorable trip to Egypt and cruise of the Nile. It was an amazing trip and so well organized everything went smoothly and was a fantastic experience.
The experience was all the more enjoyable by the care of our tour guide Dodi Fathy his knowledge of everything and his enjoyment of Egypt was infectious. He made everything so amazing. His company and jokes made journeys more enjoyable.
I cannot recommend him highly enough.
Travel Dept. We found to be very informative and helpful.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Just had a terrific holiday in Egypt

Just had a terrific holiday in Egypt, 2 days in Cairo, 7 nights Nile cruise then 3 nights stay in Hurgada. Our Guide Dodi did a fantastic job his knowledge is terrific really looks after you, without him we would just be looking at the carvings and buildings and not knowing a thing, nothing was any bother to him.

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Had a fabulous week in Sorrento

Had a fabulous week in Sorrento. We were met at the airport by Cinzia, then onward travel to the Hotel Ascot. The hotel was in the perfect location, about a 10 minute walk from the main square. I am a solo traveller and paid an upgrade to have a double room. The room was spotlessly clean and had everything that I needed. Hotel staff were very friendly and helpful and there was a good selection of breakfast items.

Our tour guide Cinzia was first class. Very informative and nothing was any trouble. The tours to Positano and Amalfi were very good but tiring. Both were very busy and there was a lot crammed in, in one day. Our trip to Capri was fabulous. Our tour guide in Capri was Christina and she was also wonderful. Both guides had a fabulous sense of humour. Pompeii was also very good and Cinzia recommended a place for lunch which was well worth the money. I did the additional tour to Ravello which was beautiful and in the mini bus you got a great view of Positano and Amalfi. I thoroughly recommend the Ravello trip.

Sorrento is beautiful with its little back streets and fabulous restaurants. A very safe town. This is a 5* holiday.

May 29, 2026
Rated 5 out of 5 stars

Ticked all the boxes from Hotel great…

Ticked all the boxes from Hotel great food Food and excellent guide Paula. As most travellers were Irish or EU passport holders the only delays were with British passport holders who took so long to clear passport control resulting in an hour long wait just standing about
Brexit bites !!!

June 11, 2026
Rated 5 out of 5 stars

Costa del Sol inc Nerja, Malaga and Granada.

Travel Dept trip to Costa del Sol. Lovely trips inc Nerja, Malaga and Granada, olive oil tasting, Lecrin Valley, Salobrena, Frigiliana. Hotel quite comfortable with excellent food,in lovely town of Almunecar. Guide, Clare was exceptional, went above and beyond to ensure everything went smoothly. Her knowledge of the area is extensive and her willingness to impart gems of information to add to holiday was very much appreciated.

April 29, 2026
Rated 5 out of 5 stars

A well organised travel company with…

A well organised travel company with experienced guides wherever you choose to go. Nothing is left to chance and we felt looked after during our entire stay. On another note the food and staff at our resort recently was superior to our expectations.

June 9, 2026
Rated 5 out of 5 stars

Wonderful experience in Italy

Just arrived home after a very enjoyable trip
to Puglia in Italy from first time we met our
tour guide Alessandra and her colleague
Paolo our coach driver they looked after
all of us on the trip extremely well we felt
well looked after from very professional
people who love their country and shared
the culture and history of this region of
Italy . They deserve all the credit of making
our trip really special looking forward to
many more trips with the Travel Department

Very satisfied customers

Kevin and Lynda Kennedy

June 10, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look