Travel Department Reviews 

5,404
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 550 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent organization and smooth execution of their holidays, making trips stress-free and enjoyable. Many highlight the exceptional quality of the guides, described as knowledgeable, caring, professional, and friendly, ensuring a well-looked-after experience. Reviewers also appreciate the comfortable and well-located hotels, often with great views. However, some customers noted inconsistencies with dining, describing meals as fair, inadequate, or hit and miss. A few reviewers also mentioned that some guides had limited knowledge in certain areas or faced language barriers.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising the guides as excellent,... See more

Holidays

Customers had positive experiences with holidays, with many describing them as wonderful, enjoyable, and... See more

Location

Customers consistently note positive experiences with location, highlighting beautiful areas like Lake... See more

Service

People report positive experiences with service, noting that everything went smoothly and was well-organized... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high standard of hotels,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another wonderful holiday in Italy organised by Travel Department. This year we headed to Lake Maggiore. Right from check in at Dublin Airport until we returned a week later everything went like clock... See more

Rated 5 out of 5 stars

A fabulous week in Sorrento looked after by the wonderful Cinzia. We love the Travel Department and will be booking again next year. The Sorrento, Amalfi coast and Pompeii holiday was stunning. We fel... See more

Rated 5 out of 5 stars

We had a very enjoyable holiday recently in Morocco with a lovely group of people. There were 12 of us, an ideal size as we travelled in a minibus and covered big distances each day. Our guide, Hamel,... See more

Rated 5 out of 5 stars

Fjords of Norway including Bergen, Flam & Oslo. A wonderful holiday from beginning to end. The itinerary involved travel from west to east with four hotels, coach, boat and rail journeys, but everyth... See more


Company details

  1. Tour Operator
  2. Cruise Travel Agency
  3. Cultural Tours Provider
  4. Sightseeing Tour Agency
  5. Travel Agency
  6. Travel Aggregator

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(5,404)

547 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very enjoyable holiday

The friendliness and knowledge of the guides.
The hotel was wonderful and the staff were very welcoming, helpful and efficient.
The glass of wine with the dinner.
The weather was a perfect 24 degrees except our visit to Mt Etna.

June 10, 2026
Rated 5 out of 5 stars

Montenegro is a beautiful country to…

Montenegro is a beautiful country to visit and would be happy to return. The standards in the hotel were excellent, good management and all staff well prepared for their respective jobs. The The Travel Department people on the ground were very helpful.

June 10, 2026
Rated 5 out of 5 stars

My husband and I have been travelling…

My husband and I have been travelling with Travel Department on holidays for many years. Always excellent. So I thought I would leave a review this time as we have just booked another trip this year( the fourth)!
I would like to give very special mention for Cera who I normally book with by telephone. She is simply outstanding and a delight to deal with. Always friendly, knowledgeable and efficient. A joy to book with. Pauline Dempster.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great travel company

Great travel company, well organised, lovely travel guide and very informative. Brilliant sightseeing trips included. Would highly recommend, just would like more trips from Belfast airport please.

June 9, 2026
Rated 5 out of 5 stars

Dubrovnik visit

The hotel was excellent with wonderful facilities and an exceptional situation giving stunning views over the coast and islands. Food was varied and consistently excellent. Very easy access by local bus into Dubrovnik with plenty to see and do. The excursions were very good and not too long.

June 9, 2026
Rated 5 out of 5 stars

Let Travel Department do the organising

Booked Sorrento Coast, Pompeii & Capri, it was fabulous. Stayed in the beautiful hotel jaccarino. This is a great holiday when everything is planned for you, you just show up! Also you get a few days to yourself to relax or further exploring.

May 5, 2026
Rated 5 out of 5 stars

I really enjoyed the tour of nerja and…

I really enjoyed the tour of nerja and Costa del sol as the tour guide was friendly and the other people. I like going on a coach tour as I don't want to get a bus or train as I could get lost. I enjoy the company of the other people as we all enjoy sightseeing. Niall Donnelly

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Well organized and enjoyable

Well organized. Excellent accommodation, food and drinks. Internal trips were excellent and well described. Friendly fellow travelers made the trip even better. The balance between travel and rest days was excellent also. We really enjoyed Sicily!

June 9, 2026
Rated 5 out of 5 stars

Great organisation, fantastic company

A great travel company, this is my 4 th trip . I find it especially good for a solo traveller, you meet lovely people. Absolutely everything was organised perfectly. Excellent guide, driver and hotel accommodation. Will definitely book a trip again in the near future.

May 9, 2026

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