Travel Department Reviews 

5,404
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 550 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent organization and smooth execution of their holidays, making trips stress-free and enjoyable. Many highlight the exceptional quality of the guides, described as knowledgeable, caring, professional, and friendly, ensuring a well-looked-after experience. Reviewers also appreciate the comfortable and well-located hotels, often with great views. However, some customers noted inconsistencies with dining, describing meals as fair, inadequate, or hit and miss. A few reviewers also mentioned that some guides had limited knowledge in certain areas or faced language barriers.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising the guides as excellent,... See more

Holidays

Customers had positive experiences with holidays, with many describing them as wonderful, enjoyable, and... See more

Location

Customers consistently note positive experiences with location, highlighting beautiful areas like Lake... See more

Service

People report positive experiences with service, noting that everything went smoothly and was well-organized... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high standard of hotels,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another wonderful holiday in Italy organised by Travel Department. This year we headed to Lake Maggiore. Right from check in at Dublin Airport until we returned a week later everything went like clock... See more

Rated 5 out of 5 stars

A fabulous week in Sorrento looked after by the wonderful Cinzia. We love the Travel Department and will be booking again next year. The Sorrento, Amalfi coast and Pompeii holiday was stunning. We fel... See more

Rated 5 out of 5 stars

We had a very enjoyable holiday recently in Morocco with a lovely group of people. There were 12 of us, an ideal size as we travelled in a minibus and covered big distances each day. Our guide, Hamel,... See more

Rated 5 out of 5 stars

Fjords of Norway including Bergen, Flam & Oslo. A wonderful holiday from beginning to end. The itinerary involved travel from west to east with four hotels, coach, boat and rail journeys, but everyth... See more


Company details

  1. Tour Operator
  2. Cruise Travel Agency
  3. Cultural Tours Provider
  4. Sightseeing Tour Agency
  5. Travel Agency
  6. Travel Aggregator

Written by the company

We've been providing our customers with expertly crafted travel experiences for over 30 years. From hot spots to hidden gems, we offer guided holidays to 100s of destinations worldwide. Our holidays typically include flights, accommodation, transfers and guided excursions. We carefully plan your trip, so you experience the best holiday highlights accompanied by an expert local guide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(5,404)

515 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Activity based holiday

Although the holiday feels expensive it actually works out ok as nearly everything is covered once you reach your destination, particularly on an activity based trip with TD Active where a packed lunch is also included.

June 18, 2026
Rated 5 out of 5 stars

krakow city break

Just back from 4 night city break.
Hotel was lovely. Good range of breakfast food. Staff were friendly in reception.
Krakow easy city to navigate __ excellent and great value tram services _ machines at stops and accept card __ Over 70's go free!.
Everywhere in the city accepts card payments.
One mention __ if you want to go to Auschwitz ___ book ahead. We were there over a weekend so tickets were not available for the saturday.
The Salt Mines were fascinating.
Paulina our guide was lovely and friendly and helpful with any queries.
All in all a very nice breakaway with usual good organisation by Travel Department.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Hotels and food great

Hotels , transport , site visits all excellent. Our guide Katarina was well versed on the history of Ancient Greece. We both got a lot out of the trip .

June 16, 2026
Rated 5 out of 5 stars

Fjords of Norway, including Flam Railway and Bergen

A wonderful holiday in Norway. Our guide Vidor was excellent. He was friendly, helpful, very well organised, with a great sense of humour. The trips on the fjords and trains all went smoothly. The accommodation was lovely and we had a thoroughly enjoyable holiday.

June 19, 2026
Rated 5 out of 5 stars

l found it to be a very interesting…

l found it to be a very interesting tour.Tour guide did her best the weather was not good the first few days.The trip to the Trulli houses was particularly nice starting with olive oil and finishing with wine tasting.The hotel was very good clean friendly staff, the food was ok, Breakfast was very good especially on the free days.ln general it was excellent.

June 10, 2026
Rated 4 out of 5 stars

Danube Rhapsody River Cruise

Just returned from the Danube Rhapsody River Cruise. The boat, crew and food were excellent. A negative for many people were that the single beds were too small, about 2'6' and also the guided tours were too rushed, not enough time to see things. Other than that the whole experience was most enjoyable, a very slick operation but that's what you expect from Travel Department.

June 14, 2026
Unprompted review
Rated 5 out of 5 stars

A 5 star trip to Puglia!

My daughter and her husband who live in Ireland included us (we live in the USA) to join them in the tour called Undiscovered Italy-Highlights in Puglia at the end of May 2026. We can't say enough about our tour guide Alessandra and the local guides Angele, Domatella and Anna with sightseeing and highlights of the area. Puglia is a beautiful historical place. The local restaurants have delicious dishes and wines and the daily breakfast at the Hotel was five star with Sonia's organization with food and drinks at the buffet. Our hotel was very comfortable and clean with pleasant staff. This is our second trip using the Travel Department but not the last!!!

May 27, 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful country

Beautiful country, very green not unlike home, very good day trips, excellent hotel facilities.

Guide, while doing here best, had poor English and difficult to understand. Excellent hotel except for its very poor food.

June 21, 2026
Rated 5 out of 5 stars

Great location

Good organization of trip. Hotel Balzoni in great location overlooking the lake- very good breakfast and
satisfactory dinner options.

June 14, 2026
Rated 5 out of 5 stars

Croatia Holiday

The hotel was immaculate, a wide range of facilities, excellent food and fabulous cocktails. Every trip was very well organised, the entire holiday was completely stress free with a great range of activities and trips. It is an excellent location and our trip coincided with a three day music festival in Vodice, the range and standard of music was superb. The was an extensive range of shops selling clothes, jewellery, souvenirs and artisan products. There was a wide range of bars and restaurants to choose from with multilingual, friendly and helpful staff. Overall a fantastic holiday.

June 20, 2026

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